Erika K. Murphy

**** *. ******* ***

Oak Lawn, IL, 60453

708-***-****

adh1vp@r.postjobfree.com

Professional Summary

Highly skilled and motivated virtual receptionist with a proven attention to detail, excellent work ethic, and experience working in high-pressure environments looking to pursue a more meaningful career.

Summary of Qualifications

Personable, with outstanding Customer Service skills

Multitasking experience, transcribing and accurately conveying callers' messages in a high-pressure environment

Experience scheduling patient and client appointments for various offices in Google Calendar as well as other online appointment applications.

Extensive experience with Microsoft Word, including Style and Track Changes functions

Adept at asking the right questions to identify a customer’s needs

Cash Handling and Sales Experience

Experience writing, editing, and working with authors of various abilities to refine their work

Four Years Perfect Attendance at Oak Lawn Community High School

Employment History

Virtual Receptionist, MAP Communications – Tel-Assist

Oak Lawn, IL -- June 2015 – present

With a diverse client base, Tel-Assist operators must adapt to taking and recording accurate messages in response to a variety of calls. This includes callers across the United States, as well as international callers who may not be fluent in English. Operators must respond promptly to an array of different situations, including paging a doctor for an emergency, setting patient appointments with their physician, someone in need of assistance with a credit card account, a customer filing a complaint about a retail employee, or even someone seeking technical support.

Messages must be very clear and easily understandable at a glance and they must follow a strict in-house style sheet. They need to be accurate and free of spelling errors and they must be completed by the end of the call, which requires fast typing, precise listening, and extreme attention to detail while multitasking. We are typing and editing our messages while simultaneously listening to the caller and often turning high-pressure situations into clear, concise messages to page out to doctors and maintenance staff.

Duties

Customer service

Technical support

Addressing customer complaints

Adherence to an in-house style sheet

Customer profile maintenance

Operating a paging service

Taking messages

Documenting calls

Adapting to a number of different client profiles from doctor’s offices to cat litter manufacturers

Set appointments for multiple different businesses on multiple different programs

Ensuring each message is taken with proper grammar, spelling, and formatting.

Data entry

Sales Consultant, Luxottica - Sunglass Hut

Chicago Ridge, IL -- September 2012 – December 2015

My primary responsibility was to provide a phenomenal customer experience in a high-pressure sales environment. I helped customers to feel confident with their purchases through extensive product knowledge and extraordinary customer service while meeting monetary sales targets within strict deadlines. This required careful study and memorization of material in order to recall applicable product knowledge on demand.

Duties

Data Entry

Customer profile maintenance

Cash handling

Merchandising

Product knowledge

Scheduling and payroll

Individual sales goals

Store inventory

Loss prevention

Store banking – deposits

Single coverage environment

Training new associates

Education

Moraine Valley Community College (Palos Hills, IL)

Associates Degree- Liberal Arts – May 2012

Relevant Coursework:

Basic Math and Biology, three Semesters of Psychology, Sociology, and four semesters of communications, including an Interpersonal Communications course and Public Speaking

Oak Lawn Community High School (Oak Lawn, IL)

High School Diploma – May 2008

Relevant Coursework:

General Business, Introduction to Technology, Microsoft Office Certification Course, A+ Computer Repair

Work Skills

Self-motivated, with a fantastic work ethic

Excellent oral and written communication, exemplified by my call center experience

Training and educating others

Computer hardware repair and software maintenance with PC and Macintosh familiarity

Typing – 60-70 WPM

Microsoft Office Suite knowledgeable – including Microsoft Word, Powerpoint, Publisher, and Excel

Personal Skills

Photography, including darkroom developing

Mixed media art, including colored pencil, oil pastel, graphite pencil, pen and ink, clay sculpture, watercolor, charcoal, scratchboards, and acrylic paint.

Creative writing, including six completed novels.

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