MANNY MARTINEZ

**** **** ****** ******, *****, FL 33607 adh1v1@r.postjobfree.com 813-***-****

SUMMARY

Demonstrated achiever with exceptional knowledge of foreclosure procedures and business practices.

SKILLS & ABILITIES

Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

Enthusiastic and experienced in managing staff members to become one cohesive team.

Proficient in Microsoft Word, Excel, Lenstar, Vendorscape, Newtrack, LPS, ATIDS, Property Insight Websearcher, Title Trax and Perfect Practice.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE IV Lowes

2019-Present

Collecting money and sales receipts from cashiers and managers at the end of every working shift.

Counting of all currency to compare and verify with all receipts of transactions performed on a daily basis.

Reviewing of all discrepancies in daily transaction.

Preparation of deposits and taken to security or assigned personnel for safe transport to complete transaction.

Managing of all requests for bank withdrawal.

Preparation of all paperwork including but not limited to cash sheets, deposit summaries, audit and discrepancy reports.

Preparation and filing of proper paperwork and distribution to offsite departments and follow up to confirm receipt.

PARALEGAL/COLLECTOR Dias & Associates, P.A.

2016 – 2019

Responsibilities include managing various work lists, collecting debts owed through mailings and phone calls, arranging payment plans, maintaining database, and other tasks as assigned.

Work assigned files on a day-to-day basis to ensure information is updated such as suit filing date, service date, default date (or MSJ), judgment date and post-judgment execution.

Ensure attorneys are properly, timely, and proactively updating files with notes such as collector notes and legal procedures;

Monitor and follow-up with the firms on their collection performance (MTD recoveries, pace to hitting goal, etc).

Ensure attorneys have all documentation and costs needed to proceed with suit;

Review demand letters, lawsuits, all applicable motions, and actual court-stamped judgments;

Review and notate files accordingly;

Review attorneys paying files;

Responsible for auditing and ensuring files are within compliance;

Ensure attorneys are remitting collections to company timely and properly;

Respond to attorneys inquiries;

Maintain adherence to all company policies and procedures;

FLORIDA OPERATIONS MANAGER, Morris, Hardwick & Schneider, PA.

2009-2016

Recruit, select, train, assign, schedule, coach, counsel and discipline employees

Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

Plan and review compensation actions; enforcing policies and procedures

Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends

Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping

Analyze process workflow, employee and space requirements and implement changes

Monitors scorecard performance of departments and develops strategies to address deficient performance

Conduct periodic review of department’s procedures and processes to ensure the department is operating in the most cost effective and productive/efficient manner for the firm

Determine incentives and recommends salary increases and employee terminations when necessary

Monitors file timelines to ensure that client requirements are met and that firm I competitive in the industry

Review of vendor programs, i.e., Lenstar, Vendorscape, LPS and DCS to ensure staff is updating timely

Weekly review of referral reports to ensure that work is distributed evenly and to forecast workflow volume

Interact with department’s attorneys when issues arise to ensure that our processes are in compliance with current case law; implement new processes and procedures when necessary

Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Accomplish operations and organization mission by completing related results as needed

Meet or exceed operations labor budget expectations

Manage staff levels, wages, hours, contract labor to revenues

Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

FORECLOSURE SPECIALIST, Kass, Shuler, P.A.

2007-2009

Held key responsibility in loss mitigation department

Served as interpreter and translator for all Spanish speaking borrowers in depositions, mediation and all phone calls

Initiated multiple job responsibilities for multiple departments.

Processed all incoming mail

Logged in all answers, motions to dismiss, motions for extension of time

Prepared all answers for motions to dismiss and motions for extension of time

TITLE OPERATIONS MANAGER/HR SPECIALIST, Nations Title of Florida/Reliable Reports

2004-2007

Handled administrative functions for the President of Florida Operations

Run and review area reports daily to ensure turnaround time for all clients

Monitoring and examining of title commitments, policies and production

Processing of Payroll, time cards and time off requests for all employees

Liaison between clients and underwriter

Assisting in all closing procedures for Spanish speaking borrowers

Conducting of annual evaluations on all employees

REINSTATEMENT SUPERVISOR, Shapiro & Fishman, PA.

2000-2004

Run and review are reports daily and weekly to ensure timely submission of all area packages including but not limited to Reinstatement/Hold reports

Assist with training of new employees as needed

Handle difficult area defendant/mortgagor calls for assigned area as needed

Liaison between attorneys and area employees

Prepare and administer yearly reviews for area employees with the Operations Manager

Cross-train in all area of Foreclosure and Bankruptcy in order to back-up duties as needed

FORECLOSURE SUPERVISOR, Law Offices of Joseph M. Paniello, P.A.

1996-2000

Held key responsibility in reinstatement and title department

Served as interpreter and translator for all Spanish speaking borrowers in depositions, mediation and all phone calls

Open all new referrals on ATIDS system

Run initial title search on property, current owner and previous owner.

Order off-line searches from the Fund as needed

Run all Certificate of Title, Special Warranty Deed and general updates as requested by attorney

Preparation of Complaint, Lis Pendens and Summons

Preparation of Dismissals of Cases

Ordering reinstatements and payoff figures

Preparation of reinstatement and payoff letters

Initiated multiple job responsibilities for multiple departments

EDUCATION

1994- 1996 INSTITUTO DE BANCA Y COMERCIO, MAYAGUEZ, PR

ASSOCIATES IN BUSINESS EDUCATION

1991-1994 EUGENIO MARIA DE HOSTAS HIGH SCHOOL, MAYAGUEZ, PR

HIGH SCHOOL DIPLOMA

AFFLIATIONS

State of Florida Notary Public

LANGUAGE

Bi-lingual-Fluent in English and Spanish.

REFERENCES

Furnished Upon Request

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