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Front Office Customer Service

Location:
Dubai, United Arab Emirates
Salary:
6000
Posted:
November 22, 2020

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Resume:

JANE SABADO ANG

Dubai, UAE

+971**-*******

adh1r5@r.postjobfree.com

https://www.linkedin.com/in/jane-sabado-ang-4a42041a0/ WORK EXPERIENCE

Volunteer Works: SEHA Volunteer for Covid Patients Apr-Jun,20 Licenses :Valid UAE Drivers License

Project Manager

EGI International

October 1,2020- October 31,2020

Sales and Marketing company that Specializes in Company Formation and Business Set Up, Migration Packages and Work Permit, Human Resources- Manpower Pooling Local and International, Fruits and Vegetables Importing and Distribution- UAE Market and GCC.Real Estate and Projects and Project Investments,Product Distribution - Sales and Marketing Arm for Air and Water Ozonizer. I manage a team, launch a product, close deals with different client and work my tie ups with different companies for business collaboration. Restaurant Supervisor

Now Café (Bin Hendi Enterprises)- Dubai, UAE

October 2014- March 2015

Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change; Restaurant Manager

Inglay Restaurant - Phil. June 2013-June 2014

Accomplishes department objectives by managing staff; planning and evaluating department activities,Maintains staff by recruiting, selecting, orienting, and training employees,ensures a safe, secure, and legal work environment,develops personal growth opportunities. Hostess -Quality Hotel Singapore, Singapore November 2006 – April 2007 Cheerfully greet guests; take them to their table and provide with silverware and a menu. Monitors the table rotation and make sure that each member of the wait staff gets a fair amount of tables without giving them too many all at once. At the same time, you’ll need to know which servers you can count on to take extra tables when you get slammed with customers. Keeping track of which tables are cleaned and available for new guests, and you may even required to answer the phone, take reservations and in some cases take out orders. Trainee in Various Department

Baguio Country Club 5* Mountain Resort - April 12,2006- April 28,2006 Exposed in Front Office Department and its activities, Food and Beverage Service Department, Kitchen or Food Production Department and HR department. Guest Services Team Leader

Etihad Airways,Abu Dhabi

December 11,2017-July 1,2020

Plan, direct and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty. Customer Service Agent

Dubai International Air Travel Agency DNATA-Emirates, Dubai May 2015-November 2017

As an airport services staff we offer passengers the highest levels of service from the moment they check- in through to their final destination; the gates the lounges and beyond. They’re often the first experience passengers will have of the Emirates Group and first impressions count for everything. It’s an ideal position for outgoing and detail-oriented personalities who are passionate about service delivery and driving our business through improved efficiency and safety standards. College Instructor

School of International Hospitality and Tourism Management Department University of Baguio- Baguio, Phils.

June 2011-May 2013

Assist in developing and enhancing the curriculum based on interaction with program director, response to industry and market needs, and feedback from students; Integrate the practical training component within the curriculum; Act as an advisor outside of class to support students that require additional training or assistance; Integrate technology into the teaching methodology including interactive whiteboards and projectors; Enforce the student management and disciplinary policies of the Institute; Coordinate with administrative staff on matters including but not limited textbooks, instructional supplies, student reports & records, and attendance reports Instructor

College of Hospitality and Tourism Management University of the Cordilleras- Baguio, Phils. September 2010 –June 2011

Teaching a full-time course load in the areas of Banquet and Dining Room Management, Sanitation and Safety, Food and Beverage Management, and a variety of lecture and lab courses that relate to culinary arts and the hospitality industry when needed as determined by enrollment and needs of the Division; Providing academic advisement and office hours to students; Prepare and administering assessment instruments; Participate in course development and program implementation in collaboration with the Department, departmental activities, including program review and assessment activities; Serving on College committees; Instructor

Hotel and Restaurant Management Department Data Center College of the Philippines

(Baguio) June – October 2010

Teaching a full-time course load in the areas of Tourism and hospitality; Planning, developing and delivering allocated education in accordance with the timetable and curriculum; completing all documentation as required to meet the needs of the school; On the Job Training - City Tourism Office of Baguio March – July 2008 Learned about the Tourism and special events division functions towards elevating the tourism industry in the city through various systems and programs . EDUCATIONAL BACKGROUND

Teaching English as a Second Language Certificate International Open Academy 2020 Vocational Diploma in Child Care and Education of Young Children National Academy Information Systems Feb. 2020- April 2020 Unit Earner in Education

Postgraduate - Master in Business Administration 2010 University of Baguio Tertiary - Bachelor of Science in Tourism 2008 University of Baguio Secondary - Benigno V. Aldana National High School 2003 Benigno V. Aldana SKILLS:

People Management Planning Foster Teamwork Customer Service Developing Budget Event Organizer Multi Tasking Resolving Conflict Self- Motivated Excellent Oral and Written Communication Tour Guiding Sales and Marketing Business Development Classroom Management



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