adh1ps@r.postjobfree.com

*********/ *********

Welcome Building, Flat no 41,

fourth floor, Bur Dubai,

Dubai, UAE

COMPUTER

SKILLS

EDUCATION

Bachelor of Commerce

Milagres College Mangalore

07/2011 – 05/2014

Plus Two

St.Agnes PU College

06/2009 – 05/2011

Courses

Commerce (M.E.B.A)

Mangalore, India

India

S.S.L.C

Padua High School

06/2008 – 03/2009

India

WORK EXPERIENCE

Guest Relation Executive

Admiral Plaza Hotel Dubai

11/2018 – Present

Achievements/Tasks

Meeting and greeting the customer in order to make sure that they are satisfied with our Service and rectifying the problem departmental wise and solving the same if any

Dubai

LANGUAGES

Reporting about daily activity through the forms of reports to Operation Manager/ Front Office Manager and putting forth the defects, difficulties as well as negative aspects thrown by the guest which is an aid for the business development Putting forth the defects, difficulties as well as negative aspects thrown by the guest which is aid for the business development. Taking booking through phone calls or mails whichever is convenient to the guest

English

Hindi

Receptionist/ Guest Service Associate

Fortune Group of Hotels

09/2017 – 11/2018

Achievements/Tasks

Dubai

Konkani

Tulu

Kannada

Taking a check in check outs using WINHMS/ IDS Software, and Making a courtesy call to the room to make sure guest are comfortable with the service rendered by us Asking guest about their stay at our hotel and getting feedback from the guest about the same and Conducting briefing every evening on daily bases, and Preparing a cash handover and handing it over to the next shift

Guest Relation Executive

Ocean Pearl Hotel

09/2016 – 08/2017 Mangalore, India

Achievements/Tasks

Meeting and greeting the customer, solving the customer’s complaints if any, Assigning of rooms upon VIP arrival and inspecting them personally Creating a C-FORM of those entire foreign guests and maintaining the C-FORM register making sure customers are comfortable by all means Vinitha Rodriguez

Guest Relation Executive

To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals Windows XP, Windows 7,

Windows 8, Windows

10,Microsoft Office:

Word, Excel, Access,

Power point. Web

Designing, DTP,

Language Software: C,

C++

E-Finance course

(2014/2015) marks

obtained as follows: --

Tally. ERP 9 88%, Busy -

90%, Dac Easy -60%,

Peach tree 68%, Project :

Analysis of final A/c

Report 75%

INTERESTS Sales Executive

Flounge Furniture Showroom

08/2015 – 08/2016 Mangalore, India

Whole sellers and retailers in furniture

Achievements/Tasks

Communicating in a B2C environment to build a rapport with potential customer to inform them about the ongoing and upcoming promotion on sales and encouraging them to order the furniture of their desire.

Greeting the customer and assisting them with their enquiries and concerns regarding the good sold and convincing the customer to purchase the furniture and achieving the target set by the company

Working in a team to ensure the targets are met by all and regularly reviewing sales strategies and targets with the sales manager and meeting the customer, or by call or though mail to introduce the new goods bought into the market in order to promote sales.

HONOURS / AWARDS

National Cadet Crops (NCC) (08/2006 – 01/2009)

NCC Cadet in high school (ARMY), also holding 'A' grade certificate in NCC. Excellent Staff

Certified as an excellent staff in current working company (Admiral Plaza Hotel-Dubai) Participation in Co-Curricular Activities (School/College) Participated in inter school as well as inter collegiate cultural competitions, Took active part in sports & Games in college and high school level (Throw Ball, Shuttle Badminton) PERSONALSKILLS

Expert knowledge of customer service and sales

Excellent communicator and Relationship building skills

Resilient, multi tasker

Pro –Active, organized and excellent team player

Optimistic and a positive can-do attitude

PERSONAL DETAILS

Nationality- Indian

Visa Type- Employment

Visa Status- Expiring on 20th November 2020

Playing shuttle

badminton, traveling,

gardening & listening to

music

Reading Novel

Drawing Cooking

Contact this candidate