Sales Executive Customer Service
Resume:
Minaz Irfan Khan – Resume
*************@*****.***
Career Goal
Focused, energetic, result oriented and dedicated professional with a total of 12 years’ experience (6 years in UAE & 6 years in India) in Luxury Retails, Finance, Insurance and Events as Sales Executive, Hiring Officer, Customer Service Executive and Telesales agent with an excellent communication skill and ability to resolve conflicts. Educational Qualification
Bachelor of Science – Microbiologist - Mumbai University - 2007-2008 Employment Experience
Finance House – Abu Dhabi
Finance House P.J.S.C is a Public Joint Stock Company dealing with finances, Investments
& Insurance both at consumer & commercial level.
Designation – Telesales Officer
Duration: Sept 2019 – Sept 2020
Responsibilities:
1) Contacting existing customers to inform them about Credit Shiled Insurance, 2) Handling Retention for CSI using scripts & Maintaining Quality. 3) Answering queries related to their Credit card, Loan, Account & other services. 4) Closing the sales.
5) Sending Daily sales report.
Achievements: Sold 16 Cards/Insurance in a day & 131 in a month, both being the highest sale made for the process ever.
MKS jewelry – Dubai
MKS jewelry deals with fine diamond jewelry designed by H.H Sheikha Marium Khalifa Bint Al Nahyan. It is one of Luxury Brand that is trending amongst the Locals in the UAE. Minaz Khan page 2
Designation – Sr. Sales Executive
Duration: Nov 2016 – April – 2019
Responsibilities:
1) Ensuring high levels of customer satisfaction through excellent sales service. 2) Sending all reports & handling social websites. 3) Maintain Stocks, Daily stock count.
4) Merchandizing & Displays.
5) Handling Events.
Achievements: Made sale of 90000AED in Abu Dhabi Art Event in a day. Rivoli Group – Abu Dhabi
The brand Rivoli has been synonyms with luxury lifestyle retail since decades in the UAE and other GCC. It deals with watches, eyewear & leather accessories and has tie-ups with luxury brands like Cartier, Tom Ford, Mont Blanc & more. Designation: Sales Executive
Duration: 30-Sep-2014 – 07-Nov-2016
Responsibilities:
1) Ensure high levels of customer satisfaction through excellent sales service. 2) Provide assistance and information on products based on customer needs. 3) Maintain Stocks, Daily stock count.
4) Build a trust relationship with the customers.
Achievements: Joined as Sales Executive, was promoted to acting store in charge. AS Motiwala – India
It is one of the finest Jewelry stores in India that has received a number of prestigious awards for its fine diamond jewelry.
Designation: Store In charge
Duration: July-2010 – Sept-2014
Responsibilities:
1) Training, Supervising and appraising staff.
2) Maintaining records.
3) Dealing with customer queries and complaints.
4) Pricing and stock control.
5) End to end sales service.
Achievements: Achieved Monthly Targets, was allowed to assist famous Bollywood stars & Models.
Minaz Khan page 3
Stream Global Services – India
It is a BPO service provider specializing in CRM including inbound and outbound sales, customer service and Technical support.
Duration: 14-Sept-2008 to 01-June- 2010
Designation: Technical support Associates
Responsibilities:
1) Installing & configuring computer hardware, software, system, networks etc. 2) Understanding computer users to determine the nature of the issues. 3) Investigating, diagnosing & solving computer software & hardware faults. 4) Supervising Junior technical staff.
Achievements: Joined as TSA and was promoted as a Supervisor. Achieved Targets & received Certificates for good Customer Experience. Personal Details
Date of Birth: 16th of April 1986
Marital status: Single
Nationality: Indian
Visa Status: Employment Visa
City of residence: Abu Dhabi
Degree: Attested
Driving License: UAE – No & Indian - YES
Passport Details: R0797461
Languages Known: English, Hindi, Marathi, Urdu and Arabic.
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