Customer Care Operator

BIDISHA SINHA

Phone (Sec) : 731-***-****

E-mail: adh1ir@r.postjobfree.com

Objective:

I would like to pursue a challenging career and strive hard to acquire knowledge and achieve higher grounds in the ever growing and innovative field of Networking. My areas of expertise include

Network & System Administration, onsite technical support involving software and hardware.

Profile:

Total One years of experience in the field of Information Technology in the area of Network & System Administration on Windows 2003/2000, Windows NT 4.0 based Networks & modern Internet Technology.

Fast learner, self-motivated, applying methods and technical updates in my day-to-day work with a high degree of attention and commitment to work.

Installation, Configuration and Administration of Cisco Routers and Switches

Administering, configuring and troubleshooting of Windows 2003/2000/XP, NT 4.0 and Unix

based O/S like Solaris and Linux

Excellent in maintaining Microsoft Exchange Servers

Thorough understanding and experience of TCP/IP based networks

Very well acquainted with various networking tools

Communication and team building skills with ability to work independently or in a team

Excellent proficiency and experience in cabling networks using UTP CAT5E and CAT6

Excellent technical and supervisory skills involving Installation, maintenance and troubleshooting

Excellent in identifying and troubleshooting of minor & critical problems occurring on the Network

Excellent in drafting Troubleshooting and day to day procedures.

Experience in the Wipro pvt Ltd.:

1.Working as a Data Centre operator as project site in Credit Suisse from April 2017 till September 2017

Supported Endure:

Installation, Configuration and Administration of DNS Server and DHCP Server

Installation, Configuration and Administration of ISA (Internet Security and Acceleration) Server

Installation, Configuration and Administration of Terminal Services and Remote Desktops

Installation, Configuration and Administration of MS Exchange Server 2003/2000

Administering and auditing Security of Systems and Network Resources

Managing Data Backups and Restores

Working experience in other field

10 months Customer Care Executive in Amazon Seller support

Other Trainings and Add-ons

Unix Administration : Linux

Programming Languages - C, C++, SQL, Java

Web Technologies – VB Script, XML.

Well verse with VB 6.0, Oracle and MS Access

Educational Qualification:

Bachelor of Computer Application [BCA] with 75% from

- Dr.B.C Roy Engineering College(Durgapur, West Bengal)

W.B.H.S.C. with 60.03% from Bidhan Chandra Institution of Girls (Durgapur, West Bengal)

I.C.S.E. with 51.03% from Pranavananda Vidya Mandir School (Durgapur, West Bengal)

Personal Details:

Date of Birth : 13th July 1994

Mother Name : Ratna Sinha

Nationality : INDIAN

Martial Status : Single

Address : L.I.G.1/1 city park housing colony city centre Durgapur, West Bengal

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