Customer Care Executive Assistant

CURRICULUM VITAE

OF

LEE-ANN CULLEN

Date of Birth : 25-12-1977

Contact Number : 082-***-****

Home Address : * ******** *****, ****** *****

Marital Status : Married

Nationality : South African

PERSONAL ABILITIES

I am a self-motivated, diligent, focused and loyal individual and perform well under pressure. I enjoy dealing with complex challenges, working and communicating with people as well as being involved in the creative design of new projects.

I can be described as an outgoing, peoples person with a positive outlook on life’s challenges

which contributes to fostering a productive work environment. I am a team-player and have no objections to putting in extra hours and effort where required. I am known by my clients for my passion, commitment and attention to detail when working on a project or event.

EDUCATION

Pinetown Technicon - Year Completed 1995

N3 Diploma in Small Business Management

Business English

Computer Programming : Power Point

Microsoft Word

Microsoft Excel

Eshowe High School - Year Completed 1993

Grade 12: English

Afrikaans

Biology

History

Home Economics

Maths

EMPLOYMENT HISTORY

Thompsons Africa

Inb0und Adhoc & Singapore Group & FIT Travel

Senior Reservations Consultant

September 2010 – April 2020

Profile: Group & FIT inbound travel management / Customer Relations

International client liaison

Re-costing of international & national proposed itineraries

Quotations

Budget control

Design of all group description documents

Study group’s demographics and source and secure highly skilled and trained guides that fit the specific group profile

Co-ordinating all activities, accommodation, flights and transport for group travel prior and whilst on site

Banqueting and Conferences

Guest relations and customer care

Managing international and national costing schedules during and post the groups travels

Responsible for invoicing clients and suppliers

2IC to the department manager

International Swain Tours Trafalgar

Clients: Goway Travel Contour Air

African Travel Incorporated Lion World Travel

Disney Adventures Sita Travel

Thompsons Gateway Singapore Off The Beat

Seminars International

Reason for Retrenched

Leaving:

The Inside Edge

Southern African Destination Management

Account Manager

February 2008 – August 2010

Profile: Account Management / Marketing / Customer Relations

International client liaison

Managing new international & national briefs & proposals

Budget control

Extensive travel in and around South Africa

Preparing international and national cost schedules

Design of all group itineraries and description documents

Co-ordinating all activities, accommodation and transport for group travel prior and whilst onsite

Banqueting and Conferences

Guest relations and customer care

Finalising international and national cost schedules following the groups travels

Managing all logistics for the Confederations Cup and 2010 World Cup for BP, SA

On site co-ordination and management

Management of all in house staff travel schedules

Responsible for invoicing clients and suppliers

International First Event Management

Clients: Green Rooms Sports

Black Tomato Events

Discovery Europe

Giles Travel

BP, UK

P&MM Event Communications

National Castrol SA

Clients: BP, SA

Ford Group

Reason for Retrenched

Leaving:

Macaskill Sports Marketing

Sports & Hospitality Consultant & Executive Assistant to Owner

March 2005 – February 2008

Profile : Event Management / Marketing / Customer Relations

Status Reports

Concept and Design

Co-Ordination and Management of all events / functions

Management of the Pilsner Urquell SuperSport Shootout

Budget Management

Client Communication

New Business Opportunities & Marketing

Weekly meetings with event team

Managing of the Hospitality suite at the ABSA Stadium

Clients : Suncoast Casino & Entertainment World

South African Breweries (Nationally)

SuperSport

KZN Cricket Union

Pharos Medical Plan

Loerie Awards

Reason for Looking for growth and career prospects

Leaving:

Flagship Communications

Events Co-ordinator/Banqueting Manager/PA to Events Director

February 2000 – February 2005

Profile : Maintain relationships with Flagship Group client base in order to identify possible event opportunities

Responsible for arranging catering and finding venues under the direction of the Event Director

Organise and manage the flow and development of the Event Director's work within the Agency

Involved in the creative brainstorming for product launches and client events

Co-ordinated impact marketing

Co-ordinating of all banquets.

Developed a database of contacts utilised by the flagship for promotions and occasional photo shoots

Responsible for invoicing of contractors and allocating promotional budgets

Produced concise and clear memos, reports and PowerPoint presentations

Established integrated filing systems and other office administration

Clients : The Pavilion Shopping Centre

John Dory’s

Ster Kinekor

The Natal Sharks

Unilever Network Product Launches

SunCoast Casino

Reason for Better career prospects and new challenges

Leaving:

References: Available on request

Contact this candidate