Medical Customer Care
Resume:
Christine Joy Manzano Soriano
adh10k@r.postjobfree.com
adh10k@r.postjobfree.com
OBJECTIVE
To acquire a challenging position in a reputed organization where I could use my hardworking and creative skills for the growth and good market position of the company as a Mass Communication.
PERSONAL INFORMATION
Age : 27
Date of birth : 06 August 1993
Place of birth : Osiem, Mangaldan, Pangasinan
Gender : Female
Height : 151cm
Weight : 54 kg
BMI : 22.66
Civil Status : Single
Religion : Born Again
Nationality : Filipino
Language : Tagalog / English / Ilocano / Pangasinan
Passport No. : P0012293A
Valid until : 05 October 2020
WORK EXPERIENCE
Administrative Secretary
Sta. Rosa Hospital and Medical Center
RSBS Blvd., San Lorenzo South, Balibago, City of Sta. Rosa, Laguna
99 bed capacity
21 September 2015 – Present
JOB DESCRIPTION:
Responsible for assisting the Hospital Administrator in executing his duties. Provides clerical and administrative support to the unit such as typing, filing, and photocopying. Scope of work is generally clerical in nature and queries no professional or technical knowledge although general office procedure.
Transcribes minutes of the meeting.
Compose memorandum and route after approval.
Assists in Admin Meetings of Founders and Department Heads.
Follow ups all concerns of Admin department.
Compose types and distributes meeting notes, correspondents and reports.
Maintains scheduling of meetings in the calendar.
Assists with day to day transactions of the unit.
Handles documentation, typing, filing, composing memos and letters. ‘
Circulates outgoing memos of the Hospital Administrator o concerned offices.
Ensures confidentiality of files.
Acts on routine problems independently referring serious or complicated situations to the superior.
Extends rimes especially when meetings go beyond regular time.
Greets visitors and callers and handles inquiries.
Coordinates conferences and meetings.
Schedules appointment.
Performs the miscellaneous office duties as maybe assigned by his immediate superior from time to time.
OTHER WORKS
Facilitates data survey for patient care and customer care committee.
Assists indigent patient/clientele to possible referrals.
Make referrals necessary in granting their request for assistance.
Assists the co -staff regarding the concerns of patient/clientele.
Perform other related duties from time to time.
Assists patients/clientele under Promissory Note.
EDUCATIONAL ATTAINMENT
TERTIARY
2011-2015 AB Mass Communication.
University of Pangasinan-PHINMA
Dagupan City, Pangasinan
Achievement:
2011-2015 University of Pangasinan - PHINMA Scholar
Most Outstanding Intern /OJT at ABS-CBN Baguio
SECONDARY
2007-2011 Mangaldan National High School
Mangaldan, Pangasinan
PRIMARY
2001-2007 Osiem Elementary School
Achievement:
2007 5th Honorable Mention (Grade six)
SKILLS AND ABILITIES
Good in interpersonal communication.
Has basic knowledge in Computer, such as window application.
Flexible, reliable and dependable hard worker.
Excellent customer service skills.
Willing to assist others.
Resourceful problem solver capable of implementing solutions to complex problems.
Willing to learn and gain knowledge that would contribute to my personal growth.
Exceptional listener and communicator who effectively conveys information verbally and in writing.
Proven relationship-builder with unsurpassed interpersonal skills. Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.
SEMINARS/WORKSHOP AND TRAINING ATTENDED
October 2, 2019
8 – HOUR MANDATORY OCCUPATIONAL SAFETY AND HEALTH ORIENTATION
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
April 29, 2019
FIRE / EARTHQUAKE PREPAREDNESS SEMINAR AND DRILL
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
March 22, 2019
CUSTOMER SERVICE WORKSHOP ABC’S OF PROFESSIONALISM
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
February 11, 2019
BASIC FIRST AID TRAINING
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
December 4, 2018
CODE YELLOW: BOMB THREAT SEMINAR
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
August 14, 2018
HEALTHY LIFESTYLE & NATIONAL REMEDIES AND DISEASE PREVENTION
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
June 27, 2018
PIDSR (PHILIPPINE INTEGRATED DISEASE SURVEILLANCE AND RESPONSE) ORIENTATION
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
June 13, 2018
STRESS MANAGEMENT SEMINAR: RECOGNIZING AND MANAGING WORKPLACE STRESS
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
February 1, 2018
FIRE / EARTHQUAKE PREPAREDNESS SEMINAR AND DRILL
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
November 7, 2019
FIRE / EARTHQUAKE PREPAREDNESS SEMINAR AND DRILL
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
September 29, 2017
BASIC OCCUPATIONAL SAFETY AND HEALTH LECTURE
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
August 16, 2017
BREAST FEEDING AND GOING BACK TO WORK AND EXPECTANT FATHER’S AND MOTHER’S PERCEPTION OF BREASTFEEDING AND FORMULA FEEDING
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
September 14, 2016
Customer Service Excellence Seminar Workshop
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
August 23, 2016
Breast Feeding and Child Bonding
Sta. Rosa Hospital and Medical Center
San Lorenzo Road, Sta. Rosa Laguna
August 19, 2016
Advanced Business Writing Skills
Unit 502 OMM Citra Bldg. San Miguel Ave. Ortigas Center
Pasig City
April 10, 2015
Qualified as an Outstanding Intern in the AB Communication Program, College of Social Sciences.
Baccalaureate Service and Awarding Ceremonies, University of Pangasinan, Phinma Education Network, Dagupan City
February 7, 2015
4th Tagnawa Media Awards-Applied Broadcasting Skills
“Climate Change Today and the Role of the Broadcaster”
Mangaldan, Municipal Hall
Mangaldan, Pangasinan
January 9, 2015
University of Pangasinan Super Camps: Indoctrinating Pride
Nibaleo Beach Resort
San Fabian, Pangasinan
Academic Year 2014-2015
Achievement of Success Ladder of the AB Mass Communication Curriculum
University of Pangasinan
November 14-15, 2016
Student Leaders Amalgamation
University of Pangasinan
August 15, 2014
Student Leaders Convention “MEDIA: TOOL FOR EMPOWERING STUDENT LEADERSHIP”
Main Hall Victory Center Arellano Street, Dagupan City
February 6, 2014
3rdTagnawa Media Awards-Applied Broadcasting Skills
“Campus Journalism: Catalyst for Change in the Community”
Sison Auditorium
Lingayen, Pangasinan
November 29, 2013
Kapisanan ng mga Brodkaster ng Pilipinas and Philippine Center for Investigative Journalism (Fundamentals of Investigative Reporting, Journalism Ethics and Broadcast Code)
September 26, 2013
Seminar-forum on Literacy for Professionalism
University of Pangasinan
August 12, 2013
Student Leaders Congress dubbed in the theme “UPANG Flames: National Class Student Leaders in the Making”
University of Pangasinan
August 11, 2013
COMGUILD- Center for Journalism (8th Annual Conference for Journalism and Mass Communication Students of the Philippines)
“Truth, Honesty and Integrity: Keys to Media Transparency”
Crossroad 77, Mother Ignacia Ave. Corner Scout Reyes
Quezon City
July 2013
Achievement earning for her the competencies expected of a “REPORTER” in Mass Communication Program
University of Pangasinan
May 31, 2013
College of Social Sciences Team Building dubbed as “Uniting Team CSS: Commitment, Service…Success”
University of Pangasinan
January 30, 2013
2ndTagnawa Media Awards- Applied Broadcasting Skills
Sison Auditorium
Lingayen, Pangasinan
August 4, 2012
COMGUILD- Center for Journalism (7th Annual Conference for Journalism and Mass Communication Students of the Philippines)
“Media and Community: Frontliners of Truth, Justice and Integrity”
AFP Theater, Camp Aguinaldo
Quezon City, Philippines
March 24, 2012
Kapisanan ng mga Brodkaster ng Pilipinas and Philippine Center for Broadcast Journalism.
Asian Fisheries Academy Hall BFAR
Bonuan Binloc, Dagupan City
Academic Year 2011-2012
National Service Training Program (NSTP)
Civic Welfare Training Program/Literacy Training Program
University of Pangasinan
CHARACTER REFERENCES
Ms. Bonalyn Langit, RN, MAN
OIC- Administrative Officer of Sta. Rosa Hospital and Medical Center.
Joefrey Dela Rosa, RN, MAN
Former Chief Nurse and Administrative Officer of Sta. Rosa Hospital and Medical Center.
Josephine Salazar
Former QA Supervisor of Sta. Rosa Hospital and Medical Center.
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
CHRISTINE JOY M. SORIANO
Applicant
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