K.NAVIYA

Address : No.**, Ayyanar street, Lakshmi nagar

Thirumulaivoyal, Chennai-600062

Mobile : 902-***-****

E-mail : adh0xx@r.postjobfree.com

CAREER OBJECTIVE:

I am capable of working in team. With my engineering background and training I can face any challenges and solve any problem. I am confident that my knowledge, my skills, my talents and my positive attitude will meet your requirements and the company will benefit.

ACADEMIC RECORDS:

Course

Institution Name

Board/ University

Year of Passing

Marks in CGPA/ Percentage

B.E.CSE

(Computer Science and Engineering)

St..peter’s college of engg and technology

Avadi

Anna University

2017

7.0

12th

Anna Adarsh matric. hr sec. school

Anna nagar

Matriculation

2013

82.5

10th

Anna Adarsh matric. hr sec. school

Anna nagar

Matriculation

2011

87

AREA OF INTEREST :

Learning new things

Watching cricket

Mehndi art

CO-CURRICULAR ACTIVITIES:

Industrial Visits:

Visited BSNL, Maraimalai nagar.

Visited PCL Technologies, KK nagar.

Visited Maxx Technologies, Nungambakkam.

EXTRA CURRICULAR ACTIVITIES:

Have participated and successfully completed Eye Q quiz at school level.

Has won prize in mehendi and Rangoli competition.

Has won 1st prize in Handwriting and Drawing competition at school level.

Has participated in International Informatics Olympiad organized by computer Literacy Foundation at school level.

EXPERIENCE:

Worked as an Senior Customer Service executive in teleperformance (Email support) from November 2017 to May 2019.

1. Process called sales support where we release payments to the Barclays customers as requested.

2. Includes some basic steps like call handling where a customer enters into Barclays bank and AML steps will be carried out to check if the customer is involved in any fraudulent activity.

3. Next step will be ADP where we load the customer details. Customer ledger balance is loaded and final value will be calculated.

4. Based on the calculated value, that particular amount will be released to the customer.

Worked as an senior Customer Service executive(Email support) in Barclays shared services from January 2020 to August 2020 (Contract basis)

1. Process called bereavement which includes deceased customers who is having an account in Barclays bank

2. We check the customer balance and update the notepad.

PERSONAL TRAITS:

Good Communication skills.

Self-motivated.

Being able to adapt to new situations.

Smart worker.

Social Service.

PERSONAL DETAILS:

Name : K.Naviya.

Gender : Female.

Date of Birth : 28-06-1996.

Father’s Name : A.V.R.Krishnaganth.

Mother’s Name : K.Uma Maheswari.

Nationality : Indian.

Language Proficiency : Tamil, English.

Personal Interest : Watching cricket, Mehendi art.

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place : Chennai

Date : (K.Naviya)

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