Customer Service Safety
Resume:
Say Xiong
Stockton, CA *****
adh0s4@r.postjobfree.com
Objective
To obtain the position of phlebotomist where I would utilize my knowledge of phlebotomy-related processes and other medical protocols. Quick learner, works well with others, and able to adapt well to changes and situations.
Education
Certified Phlebotomy Technician, Phlebotomy Training Specialists, April 2019
NHA Certified Phlebotomy, completed 40 hours of externship, completed 40 hours of in class and hands on training.
CPT I certified by the State of California
High School Diploma, Merced High School, June 2001
Participated in many clubs and extracurricular activities. Participated in fundraisers and volunteer work to promote clubs.
Key Competencies
Skilled in maintaining safety for blood collection & handling
Experienced in Venipuncture & Capillary puncture techniques
Ability to lift up to 40 lbs & stand over 8 hours
Patient & Donor Care
Blood Collection & Handling Safety
Quality Assurance & Controls
Data Entry
Volunteer Experience
Lao family community, Stockton, CA 11/ 2012 – 11/2018
Volunteer
Responsible for assisting different committees to help support the outcome of the annual Hmong New Year in San Joaquin County. Lead decoration committee, vendor committee and acted as a floater to assist other volunteers. Responsible for managing my team(s) to complete tasks efficiently in a timely manner.
Work Experience
Rancho San Miguel, Lodi,CA 08/2019-Current
• Represented the company positively while on the job. Provided extraordinary customer service to improve the customer experience. Enforced store policy to keep things running smoothly. Resolved customer disputes to maintain positive relationships. Prevented theft to protect the store's assets. Received no customer complaint due to my efficiency on processes and excellent customer service.
Options Forward, Lodi, CA
Direct care 07/2019-08/2019
• Assist consumers with their daily routines. Making sure the consumers take their medications on a
timely manner, prep their meals and portion it out for them. Utilizing their outdoor activities to
make sure they get their daily exercise . Assist with showering by setting clean clothes out for them
and making sure they use proper hygiene techniques. Suggest them to use the restroom on a timely
schedule.
Financial credit union, Stockton, CA 03/ 2003 – 03/2004
Teller
Assist customers with their financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff. Ensure the safety and soundness of customer’s funds and financial information by following security and internal controls requirements in their job duties at all times. Efficiently and accurately process customer transactions
Contact this candidate