Jennifer Dugan Nevins

**** ***** *** ***** ****** Christi, Texas 78414 adh0pv@r.postjobfree.com Cell: 619-***-**** Summary:

Hard working entry level professional with administrative and office management skills. Readily adapt to change, work independently exceeding expectations while prioritizing duties effectively. Education:

Concorde Career College, San Diego, CA (February 2010 - October 2010) Graduate Medical Assistant Saint Francis of Assisi College Las Pinas City, Philippines (June 1992 – March 1997) Bachelors in Business Administration, Major in Management Information System Equivalency: International Education Research Foundation Inc. (Bachelor's Degree USA) Security Clearance –Secret - Have obtained and maintained appropriate security clearance. Work Experience:

Naval Health Clinic Corpus Christi, December 9, 2019 – March 31, 2020- Referral Management Coordinator

(US Contractor )

. Provide administrative support services for Referral Management

. Contact the referring healthcare provider for any referral returned that requires additional documentation and obtain the information in order to continue with the referral process.

. Administratively reviews all incoming Clinical Laboratory References for patient demographic information and legibility of report. Post the report to the Patient’s electronic medical records in the Armed Forces Health Longitudinal Technology Application and The Health Artifact and Image Management Solution (AHLTA/HAIMS)

. Provide excellent Customer Service.

. Receive incoming calls and correspondence, directing to relevant personnel and assist in the creation and dissemination of official correspondence.

. Requesting Patient’s Medical Records to different Hospitals and clinic of those Patient that we sent with their Referrals through Right Fax Utilities.

. Handling 8 Specialties (Allergy & Immunology, Audiology, ENT, Podiatry to name a few).

. Chasing, Closing, Tcon the Provider once I received the CLR’s from Hospitals and Clinic. USNH Yokosuka Japan, December 17, 2017 – June 14, 2019 - Medical Records and Administration Clerk / Referral Management Coordinator (US Contractor) and Supply Petty Officer

. Supply coordinator for DHB Directorate

. Extensive knowledge of DMLSS program

. Order Supplies for DHB Directorate for 21 personnel

. Responsible for ordering our Office Supplies

. Kept track of all orders and made sure that budget needs were met

. Attend Monthly Supply meeting with all of the SPO in each Directorate and met with Supply officers of MMD

. Completed monthly inventory counts

. Did all the training required for the Supply Petty Officer

• Provide administrative support services for Referral/Case Management.

• Receive incoming calls and correspondence, directing to relevant personnel and assist in the creation and dissemination of official correspondence.

• Processes referrals by faxing to the appropriate provider/facility, determining sources of authorization and enter each one into the local database to initiate the tracking process.

• Contact the referring healthcare provider for any referral returned that requires additional documentation and obtain the information in order to continue with the referral process.

•Administratively reviews all incoming Clinical Laboratory References for patient demographic information and legibility of report. Post the report to the Patient’s electronic medical records in the Armed Forces Health Longitudinal Technology Application and The Health Artifact and Image Management Solution (AHLTA/HAIMS)

• Update Referral Management Coordinator Training manual.

• Coordinate patients Host nation records to be translated from Japanese to English. Inform Branch Clinic when translations complete. Manage tracking of money spent on translation and key custodian

• Prepare daily Muster Report for Defense Health Board (DHB) and update Monthly Recall Roster.

• Provide excellent Customer Service.

• Assist Fellow Japanese Physicians in obtaining their rooms with the OPMAN

• Welcome and assist patients checking in to Referral Office with Host Nation appointment

• Maintain and keep track of DHB Directorate Schedule and update DHB Monthly Calendars

• Used to have DMLSS Account and Access and knows how to utilize it.

• Attend Monthly Supply Meeting and order Supplies for our Directorate DODEA Pacific - Yokosuka, Japan, May 2016 – December 2017, SPED Paraprofessional (GS-04)

• Support the teacher in preparing instructional materials and classroom displays

• Helps students with physical and behavioral disabilities

• Maintain a tidy and arranged classroom

• Handle secretarial records and preparing requisite reports

• Work with individual students or little groups to build up skills and conduct instructional exercises allocated by the teacher

• Supervise students throughout the day; lunchroom, bus duty, and playground

• Inform lead teacher of any particular needs or problems of students DODEA Pacific - Yokosuka Japan, April 2016 – May 2016, Substitute Teacher

• Managed class of 20+ students.

• Followed and taught lesson plans assigned by permanent teacher for students in middle school.

• Guided students through planned activities and tend to their physical needs.

• Maintained effective classroom management strategies and applied teaching capabilities in all subject areas.

DODEA Pacific – Guam District, September 2013 – June 2014, Monitor (GS-02)

• Maintained order and discipline during lunchroom and recess activities.

• Help in enforcing safety at all times.

• Assembled students at designated areas for movement to recess and back to classroom.

• Briefly serve as educational aide and assisted teachers during class. BK GLOBAL INC, December 2011 – May 2013, Retail Merchandiser/Vendor (NEX Guam)

• Performed store opening duties, including replenishing merchandise shelves and making sure all display tables were full and arranged in an attractive manner.

• Stocked and rotated products regularly.

• Recommended, selected and helped located merchandise based on customer needs and desires.

• Accurately logged all daily shipping and receiving orders

• Communicated all merchandise needs or issues to appropriate manager.

• Completed monthly inventory counts.

Marine Corps Air Station Iwakuni Japan, January 2003 – December 2003, Front Desk Receptionist

• Monitored multiple incoming calls and answered queries received by customers.

• Handled responsibilities of coordinating all front desk activities.

• Prepared and maintained meeting minutes.

• Multi-tasking ability while being efficient and organized daily operations.

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