Customer Service Manager
Resume:
Christine Kim
Philadelphia, PA 19125
adh0p5@r.postjobfree.com
Objective: Reliable, hard working individual seeking bartending or cocktail serving position in the service industry where my customer service/bartending experience can help exceed guest expectations.
Skills: Exceptional communication skills as well as superior guest service abilities. Ability to work well under pressure in fast-paced environments.
Qualifications
·Years of experience cocktail waitressing, bartending, food serving and hostessing
·Ability to make and serve beverages from the bar which is restricted to some varieties and brands of beer, soda, and liquor.
·Knowledge of the exact proportions and combinations to utilize in making beverages according
to request from patrons.
·Ability to identify intoxicated patrons and to solve the problem or seek help if required.
Work Experience
Cocktail Server - SugarHouse Casino Philadelphia, PA (September 2010 - Present)
·Ensure the highest level of customer service & customer satisfaction
·Serve beverages to guests whom are actively gaming throughout the casino floor
·Clean and stock work station with supplies needed in service bar
Model Marketing Bottle Server - WAV Nightclub Atlantic City (March 2016 - July 2016)
·Worked special and private events being held at venue
·Ensure the highest level of customer service & customer satisfaction
Nightlife VIP Hostess - mur.mur Nightclub (Borgata) Atlantic City (June 2014 - February 2016)
·Maintain a professional work environment for customers with great interpersonal skills with all VIP guests
Model Marketing Cocktail Sever - Angel Management Group (Revel) Atlantic City
·Worked special and private events being held at venue
·Keep sufficient supplies of items like trays and glassware
Bartender/Bottle Service - Grey Social Bar & Lounge Philadelphia, PA (Jan 2010 -2011)
·Worked for private parties and special events at our venue holding 400+ people
·Combine and serve different types of beverages by mixing ingredients
·Presented a cheerful and helpful manner with customers and colleagues
Bartender - Frantic Nightclub/Club 153 Philadelphia, PA (November 2009 - 2010)
·Refilled supplies and washed equipments at bars
·Worked for private parties and special events at our venue holding 300+ people
·Combine and serve different types of beverages by mixing ingredients
Other Work Experience & Talents
Professional Dancer Atlantic City (2010-Current)
Company: Center Stage Entertainment
Venues: Caesars Casino - Toga Bar, Harrah's Casino - The Pool After Dark, Harrah’s Philadelphia Casino - C-Bar, Golden Nugget - Bar46, Showboat Casino - House of Blues Backstage Pit
Professional Club Dancer Atlantic City (2013-2015)
Company: Borgata Nightlife
Venues: mur.mur Nightclub & Mixx Nightclub
Professional Dancer Atlantic City (2009-2010)
Company: Daniel Mulhern Entertainment Inc.
Venues: Taj Mahal Casino - Casbah Nightclub & Ego Lounge
Promo Model/Club Dancer Philadephia, PA (2008-2010)
Company: Sinthesis Entertianment & DNA Nightlife
Venues: Shampoo Nightclub, Sumo Lounge, Transit Nightclub & Level Room
Education
Authentic Bartending School - Certificate (2009)
Mixology
Philadelphia, PA
Franklin Learning Center - High School Diploma (2005)
Major: Communications/Technology
Philadelphia, PA
References
Dominique Frio 856-***-****)
SugarHouse Casino Food & Beverage, Manager
Chiara Strzesiewski 203-***-****) Maria Catrambone 609-***-****)
Talents & Entertainment Booking Manager
Christian Ruppert 267-***-****)
Grey Social Bar & Lounge, Manager
Cheryl Herman 215-***-****)
Authentic Employment Services, Manager
Contact this candidate