TERYSHE C. CHUA

*** *** ******* ****** · Quezon City, Philippines 1114

(632-******** / (639**-*******

adh0nj@r.postjobfree.com

EDUCATION

DE LA SALLE UNIVERSITY (Manila) 1996 - 1999

Bachelor of Science degree in Commerce, Major in Business Management SAINT JUDE CATHOLIC SCHOOL 1992 - 1996

High School Diploma

WORK EXPERIENCE

WIPRO PHILIPPINES INC

Mandarin IT Service Desk March 2020 – present

o Provide software English and Mandarin service desk support to users through phone, chat, email and ticketing system

o train new hires on the process and tools used by the account o did knowledge transfer and documentations prior to actual transition of account SC JOHNSON PHILIPPINES ROHQ

Associate Manager (Process Efficiency Team) May 2018 – June 2019 o manage and provide escalation support to resolve relevant issues concerning orders and returns processed for markets across Asia Pacific

o proactively communicates potential issues to local, regional or global teams, as appropriate o drives and sustains cross country process improvement and commonality, within the shared service center, local countries and logistics providers

o responsible for the application of policies and internal controls regarding Order to Delivery processes and at the same time, assesses and mitigates risk

o responsible for allocating resources, giving clear direction and empowerment to the team, so they can perform at the expected standards and meet the evolving need of the organization o drives the Customer Service function in line with industry best practices through external benchmarking and by working with the BPT organization to identify and drive industry best practices and process implementation, as well as value-added activities Customer Service Specialist (Front Office) Nov 2014 – May 2018 o proactive order management including master data maintenance in SAP and execution of instructions o resolve issues related to customer order deliveries for the Taiwan and Hong Kong market o coordinate with trade marketing on stock allocation and logistics on delivery status o backup for China order management and issue escalations SAP Super User Nov 15, 2010 – June 2019

o train new hires on the use of SAP relevant to performing daily duties accurately and efficiently in both English and Mandarin

o point of escalation of SAP, BW, and other system issues and escalate to BPT team for resolution Customer Service Representative (Mandarin) Jan 15, 2009 – October 2012 o proactive end-to-end order management from customer master data maintenance to order entry in SAP upto resolving issues related to customer orders for the Greater China markets o coordinate with trade marketing on stock allocation and stock control o day to day liaison between warehouse and local country (sales, logistics & finance departments) o generate customer service performance reporting systems in BW to assist local country in efficient management of its business

GREENCYCLE CORPORATION June 2007 – Dec 2008

Operations Assistant Manager

o supervised efficient production and smooth turnover of raw materials and finish products o handled escalated problems with production, logistics, employees and customers o made key decisions in behalf of the manager in his absence GREENSTONE PACKAGING CORPORATION May 2004 – Dec 2008 Account Executive - marketed corrugated boxes to manufacturing firms DAILY VEGGIE Sept 2000 – June 2007

Assistant Manager

o handled customers’ inquiries and concerns

o purchased raw materials and add new potential products locally and internationally o managed account receivables and payables and helped in basic accounting entries o supervised employees and assisted in quality control of products SYKES ASIA INC.

Mandarin / English Technical Support Engineer (Intel Customer Support) Dec 23, 2002 – May 7, 2004 Aug 1, 2000 – May 10, 2002

o provided Mandarin / English technical support for Intel processors, desktop motherboards, serverboards, server platforms and RAID controllers through phone and email o sorted and distributed customer inquiry emails to colleagues to respond to o awarded as most outstanding level 1 TSE for 1

st

quarter of 2004

Customer Care Representative (Intel Customer Support) Mar 10, 2000 – July 31, 2000 o gathered customer contact information and direct them to the proper channel for their inquiries Mandarin Technical Support (Phoenix BIOS) Dec 20, 1999 - Jan 31, 2000 o provided technical support for customers for problems on the Year 2000 Bug LANGUAGES

o Fluent in English, Filipino, Fukien and Mandarin o Passed the HSK (Hanyu Shuiping Kaoshi) level 6 proficiency exam SKILLS

o Medical Transcription – MTC Academy (Manila, Philippines) o Implementing Microsoft Windows 2000 Professional & Server - Iverson Training (Makati, Philippines)

o Knowledgeable in troubleshooting of desktop and server systems o Experienced in the use of SAP and BW reporting

o Knows how to type in Chinese characters

Contact this candidate