SUMMARY
Accomplished and results-driven Sales Executive and Service Manager with 7+ years of experience adopting proven methods to nurture client relationships, generate future sales, and reach target goals.
Education:
Valley City High School 2004-2007
Graduated as Valedictorian
Community College of the Air Force 2010-2013
A.A.S. in Criminal Justice
Experience:
Central Sales Inc. – Service Manager May 2020-present
Field all calls from large-scale farmers, hobby farmers, business owners, home owners with acreage, and any other customers needing maintenance on any of their machines. (Tractors, combines, windrowers, planters, tillers, etc.)
Gather all needed information from customer about the machine such as make, model, hours, and what issues they need addressed and fixed.
Coordinate with the proper technician to find out when we can get the machine in for repair and/or recommended maintenance. Call the customer back and confirm the appointment time.
Create a shop memo and work order for the specific job while my technician inspects the machine and creates a repair estimate.
Call the customer back and get approval for all suggested repairs. Once the machine repair is completed, call the customer back and schedule an ideal pick-up or delivery time for the unit.
Border States Electric – Inside Sales Manager 2013-May 2020
nAssist contractors in writing and filling orders
nContact material vendors to place special orders for customers
nProvide afterhours emergency service and customer support frequently
nAttended Allen Bradley Rockwell training in Bismarck, ND to become a certified salesman of the material
United States Air Force – Security Forces Team Lead 2009-2017
nProvide security for nuclear missile site maintenance
nRewarded extremely prestigious “Senior Airman Below the Zone award”
nTeam leader in four-person security missions
nTeam lead during nuclear convoy missions
oRewarded good conduct medal upon discharge
Valley Electric – Apprentice Electrician 2007-2009
nWorked directly under journeyman electrician
nCompleted commercial and residential wiring projects
Skills:
Proficient in SAP, Epsilon, and Keystone database systems
Excellent knowledge of Microsoft Excel
Experience with working long days up to twelve hours
Great adaptability when it comes to working face-to-face or over the telephone with people to
assist them in solving issues
References:
Butch Flath-Electrical Contractor
nValley Electric
n701-840-1758
Chad Mcdowell-Flight Chief
nUnited States Air Force
n509-260-0835