Sibyl Kgaphola

**** ******** ****** **** **********, 228*-***-*** 7024 adh0iy@r.postjobfree.com

Objective

My personality, all things considered, is that of being friendly and calm. I am self-motivated, ambitious hardworking and driven. I work efficiently and co-ordinate well in teams. My strength lies in the ability to think out of the box and be innovative. I have strong analytical and reasoning skills.

I am a fast learner and willing to learn as much as I possibly can to improve my knowledge and skills. I am friendly, spontaneous and communicate easily with others. I am a hard worker and have the ability to work under pressure. I know I can be a great asset to any company if I can just get a chance to prove myself and start building a career for myself.

Education

NHC CERT IN ACCOUNTANCY 30 NOVEMBER 2010 VAAL UNIVERSITY OF TECHNOLOGY

BCOM ACCOUNTING PROGRESS UNISA

·Major: Auditing and Accounting

Experience

INVOICING CLERK COOL WINES 21SEPTEMBER 2015 TO DATE

Primary function:

·Invoicing of orders on Pastel Evolution

·Assigning Picks to pickers on Nav System

Secondary functions:

·Taking down and capturing orders

·Telesales and general customer assistance with regard to orders and wine knowledge

·Liaise with clients about ‘out of stocks’

·Keeping to and controlling client stock allocations to limited wines

·Liaising efficiently with customers and representatives – following up on customer queries, general customer care

·Arranging paperwork for the upliftment of stock once authorized to be collected

·Being accurate and efficient when dealing with the public always

·Controlling outstanding orders, ensuring all orders placed are being processed correctly and sent out timeously

·Logistical support - Assisting Warehouse and Dispatch departments with delivery schedules and organizing loads, including urgent or special delivery arrangement

·Noise levels in the office area are kept low always

·

CUSTOMER RELATIONS CONSULTANT CUSTOMER LOYALTY CONSULTANTS 25 JUNE 2013 TO 25 JUNE 2014

DUTIES

●Customer service

●Good telephone skills when speaking to clients

●Good product knowledge and policy wording when assisting a client

●Accurate data capturing of client details

●Good operational skills on the system

●Timeous follow up on calls

●Logging, managing and closing of calls

●Assisting with Smash and grabs for PG Fleet

●House Hold emergencies: Burst geysers, plumbing, electrical, locksmiths etc.

●Assisting clients involved in accidents

●Emergency situations with medical care

●Dealing with corporate clients and their insurance

●Providing broker support functions like confirming cover and adding vehicles on the policy.

●Road side emergencies: Jump starts, Tow-in services, locksmiths

●Resolving of telephone and email enquiries

●Travel assistance, booking accommodation and rental vehicles

●Facilitating of emergency medical assistance

●Call Statistics 100 - 150 calls daily incoming

●Closing an average of 300 calls on a monthly basis

Extra Duties: Logging Claims

PG Glass

●Assisting clients with PG windscreen claims

●Logging the claim and sending it to the correct branch for windscreen replacement

●Advising client of the excess before claim is sent to the branch for replacement

●Managing of the call until windscreen is properly replaced

●Providing client with feedback at all times

Riscor

●Logging house hold and roadside claims

●Only email claims logged

●Logging claims on 2 different systems as clients have different policy numbers

●A target of 20 claims a day set

●Paying special detail to all claims logged

AON

●Logging house hold, roadside, theft claims etc.

●Only telephonic claims logged

●Logging claims after hours when the claims consultants left the office

●No certain target set but to log the claim as each phone call comes in

●Paying special detail to each claim as they are all different

Extra Duties: Logging Claims

PG Glass

●Assisting clients with PG windscreen claims

●Logging the claim and sending it to the correct branch for windscreen replacement

●Advising client of the excess before claim is sent to the branch for replacement

●Managing of the call until windscreen is properly replaced

●Providing client with feedback at all times

Riscor

●Logging house hold and roadside claims

●Only email claims logged

●Logging claims on 2 different systems as clients have different policy numbers

●A target of 20 claims a day set

●Paying special detail to all claims logged

AON

●Logging house hold, roadside, theft claims etc.

●Only telephonic claims logged

●Logging claims after hours when the claims consultants left the office

●No certain target set but to log the claim as each phone call comes in

●Paying special detail to each claim as they are all different

·

CLIENT CARE / ACCOUNTS CONSULTANT IEMAS CO-OP 27 AUGUST 2007 TO 24 JUNE 2013

●Sorting the” unmet” debit order list from IT according to risk profile or term of outstanding payment.

●Confirm with customers to determine reasons for overdue payments and/or unmet debit orders and the correct banking details.

●Record information on the banking systems.

●Arrange for payments and confirm non-payment consequences in writing (print letters and arrange for external mailing)

●Communicate unmet to the Credit Controller tasked with hire purchase customers for those who took up loans with Iemas.

●Manually process receipts of payments.

●Perform administrative tasks such as collating documents to assist with the refund process, filling, take message and bulk mail.

●Do journals on insurance assist payments and forward to the STI Accounts Manager for final checking and control.

●Reporting about progress with unmet accounts as requested by supervisors.

●Answer incoming calls in accordance with service standards.

●Identify debit order deduction rejections on the unmet list.

●Locate and notify customers about overdue payments by mail, telephone or electric mail.

●Follow up outstanding accounts queries and related problems and refer to manager if solution falls beyond delegation of authority of e-mail, faxes and written account enquiries.

●Follow up on annual policy payments.

●Do debt collecting regarding the unmet.

●Knowledge of MAVEN and UNIX systems

REFERENCES

Lezanne Bredell

Position – Telesales/Invoicing Supervisor

Cool Wines

Cell – 074-***-****

Niren Mannu

Position-Team Leader

Customer Loyalty Consultants (CLC)

Cell –071-***-****

Contact this candidate