Quality Operator

Thomas Sta. Ana Estreller

** ********** ****** ****** ****** Caloocan City • ******.*********@*****.*** • +639********* OBJECTIVE To obtain a position in a professional office environment where my skills are valued and can benefit the organization.

EDUCATION College

2004-2009 Bachelor of Science in Nursing

St. Jude College–Manila

Secondary

2000-2004 De La Salle-Araneta University

Primary

1994-2000 Bagong Barrio Elementary School

WORK

EXPERIENCE

Quality Assurance/Finance Associate

May 2016–June 2020

ANVO

Draft quality assurance policies and procedures

Interpret and implement quality assurance standards and procedures

Evaluate adequacy of quality assurance standards

Devise sampling procedures and directions for recording and reporting quality data

Review the implementation and efficiency of quality and inspection systems

Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality

Document internal audits and other quality assurance activities

Investigate customer complaints and non-conformance issues

Collect and compile statistical quality data

Analyze data to identify areas for improvement in the quality system

Develop, recommend and monitor corrective and preventive actions

Prepare reports to communicate outcomes of quality activities

Identify training needs and organize training interventions to meet quality standards

Evaluate audit findings and implement appropriate corrective actions

Monitor risk management activities

Responsible for document management systems

Assure ongoing compliance with quality and industry regulatory requirements

Monitor cash flow transactions for any fraud or discrepancy

Research Analyst

November 2014–February 2016

XSPlatforms Philippines

Monitor and forecast marketing and sales trends

Provide company’s additional information (E.g. Financial information, company reports, management personnel, contacts) via desktop research

Create reports on the current state of the progress of research

Gather data about consumers, competitors, and market conditions

Convert complex data and findings into understandable tables, graphs

Identify upcoming construction projects and key contacts and companies involved in it

Keep a list of verified sources and directories in assigned country

Distribute all necessary tasks and duties during each shift in a fair and effective manner

Oversee all team members and ensure all duties and tasks are being performed efficiently and effectively during the shift

Document Specialist (Desktop Publishing)

March 2012–June 2014

Integreon Managed Solutions, Inc.

Produce, re-create, edit, format and lay-out business presentations and documents according to clients’ specifications and template using MS Office applications

Ensure that all documents sent to the clients meet the standards on quality as per committed time or deadline

Perform page-by-page quality check (red check) to ensure report is error free

Follow workflow processes as per SOP

Use and contribute best practices for production

Assist the team leaders in mentoring and facilitate in training for new recruits

Ensure record keeping and follow proper document management

Carry out work efficiently within the given deadline

Maintain confidentiality of all organization and client information

All-around desktop operator.

Perform as a direct contact to the client.

Clarify queries, creating the document and quality assurance before submission of completed file

Perform Work Flow process and contact client if there’s any query and clarification through chat, e-mail and phone calls.

Focus on pre-flight work, monitoring operator production activity, and coordinating with bankers and operators for clarifications. Pre-flighting—estimation of jobs completion and giving submission deadlines of completed request to clients

Perform Quality Assurance check to ensure completeness of request before sending files to the banker

Media Transcriptionist (Part-time)

June 2011– October 2013

e-scribir inc.

Watch and listen to video clips

Transcribe and interpret the dictation into diagnostic test results, operative reports, referral letters, and other documents

Time-stamping, adding timing markers – also known as time-stamps – to a transcription

Spotting, collecting time-codes and formatting them specifically for video subtitle services or closed captioning

Review and edit drafts, making sure that the transcription is correct, complete, and has a consistent style

Research for any unclear and unfamiliar words for accuracy

Identify inconsistencies, errors, and missing information

Perform quality improvement audits

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