Manager Support

Education

Certification in Programming

Ongoing studies to complete Bachelor degree in Computer Science

Areas of Competency

Experience in technical aspects of Kronos 5.X – 8.1

Prominent Experience in use and configuration of Workforce Timekeeper, Workforce Ready, WDM, Kronos Time-clocks, Accruals, Access Profiles, Schedules, Time-Off Request, Queries and Genies integration, Navigators, and WIM.

Experience in Kronos version upgrade using SDM

Experience in Kronos databases in SQL, and Oracle environments.

Knowledge in HR/Payroll integration and processes.

Experience installing Kronos Applications and Modules, Service Packs and Legislative Updates.

Experience in the facilitation of Business requirements gathering sessions, User Training and Go Live handovers.

Excellent Communication & Problem Solving troubleshooting skills.

Training skills in standards procedures, timekeeper data management and time-clocks functions.

Proficient in understanding issues, handling ambiguity and change by establishing cooperative, forward and open relationships with the client.

Able to align with the specified implementation process, documentation and approval requirements of the client.

Experience in Network and data communication

English and Spanish

Professional Summary

Over 12 years of experience in Kronos Workforce Central suite of products, and IT support and business management.

Proficient Experience in configuration and troubleshooting of HR/ Payroll, Leave, Attendance, WDM, WIM, Accruals, Process Manager, SDM, SQL, Kronos WFC building Blocks, Workforce Ready and Mobile.

Coordinate, design, planning, implementation and migrating procedures and testing environment for perform upgrades of Kronos 6.X – 8.1.

Assisted in facilitating and facilitated requirements and design session to better understand client needs, testing and support before and after Go-Live

Diverse roles played including: Project Manager, System Analyst, Functional Consultant, Implementation Tester, Support in Procedures and Process, Kronos Procedure Trainer.

Installed and configure complete Test and Production environments.

Helped design, develop, document, and implement company’s attendance policies and enforcement of application standards and procedures throughout the organization.

Installed, troubleshoot, and replaced parts of TK 4500 and In Touch time-clocks.

Consultation on site administrators to determine requirements and develop the best processes to facilitate and deploy the Kronos timekeeping functions.

Support in communication of Kronos time-clocks procedures, profiles configurations, firmware updates and full maintenance skills.

Provided support and maintenances to different customers’ databases.

Build, tested and supported interfaces utilizing WIM to allow data transfer.

Recent Professional & Industry Experience

1. Kronos Support @ University Of Kansas Health System (November 2019 to August 2020)

Worked with WDM, Accruals, SDM, Scheduler, SQL, Kronos WFC building Blocks

Responsible for Kronos Support working Remedy Tickets and resolve Transaction assistant errors. Worked with Accruals, and WDM modules.

2. Configuration Consultant @ Wellpath (September 2019 to November 2019)

Worked with Attestation, WDM, Kronos WFC building Blocks. Version 8.1

Responsible to correct existing Payrules and to create new Payrules building blocks accordingly California Law.

3. Implementation Consultant @ Koch Industries (February 2019 to August 2019)

Worked with WDM, WIM, Accruals, Process Manager, SDM, SQL, Kronos WFC building Blocks. Version 8.1

Responsible for the implementation and upgrade of Kronos 8.1 from version 6.3 in all environments.

Installation of Service Release 3 and Migration from Flash to HTML.

Develop and support Import and Export interfaces using WIM.

Responsible for the communication of all Kronos devices with WDM.

Responsible to resolve issues presented to the end users.

Provide reports and information using SQL Query tool.

4. Application Analyst HRIS @ NCH Healthcare System (January 2018 to December 2018)

Worked with HR/ Payroll, WDM, WIM, Accruals, Process Manager, SDM, SQL, Kronos WFC building Blocks and Mobile. Version from 7.0 to 8.1

Support the Kronos Implementation Team in the Kronos Cloud Go-Live.

Responsible to provide assistance to HR personnel in processes and procedures with the HR/Payroll

Develop and support interfaces run and Data integrity, with different systems and WIM.

Responsible for the communication, firmware update, installation, configuration, troubleshoot and replacement of all Kronos time-clocks on WDM

Used SQL Query tool to create reports, and update database tables.

5. Application Architect @ Cerner (May 2016 to January 2018)

Worked with HR/ Payroll, WDM, WIM, Accruals, SDM, SQL, Kronos WFC building Blocks and Mobile. Version 7.0

Support the Kronos HR\Payroll application in all aspects.

Responsible to build new benefit interfaces and HR Life events using HR/Payroll module.

Kronos Database updates and maintenance.

Responsible for the communication, firmware update, installation, configuration, troubleshoot and replacement of all Kronos time-clocks (WDM)

Develop and support interfaces run and Data integrity, with different systems and WIM.

Provide support to analyze and transfer data from environment to another.

6. Major Account Solution Support @ Interboro Systems (Aug 2012 to May 2016)

Worked with HR/ Payroll, Leave, Attendance, WDM, WIM, Accruals, Process Manager, SDM, SQL, Kronos WFC building Blocks, Workforce Ready, Reporting Services and Mobile. Versions from 4.3 to 8.0

Trained daily users and system personnel as administrators.

Served as the technical liaison between the customers and Interboro Systems. Providing technical support, consultation, and training to end users and system administrators.

Manage several customers’ accounts located in Puerto Rico and Caribbean

Support Kronos version upgrade using SDM on different enviroments

Support the implementation of new Kronos versions to a smooth transition.

Working closely with customers IT resources to solved issues in Test and Production environments.

Responsible for testing, analyzing, creation and update the documentation for all customers’ accounts.

Develop Import and Export interfaces with Connect and WIM modules

Ensure the communication and functionality of all Kronos clocks of my clients.

7. Help Desk Team Leader @ Interboro Systems (January 2009 to August 2012)

In charge of the Help Desk Team.

Remotely worked with HR/ Payroll, Leave, Attendance, WDM, WIM, Accruals, Process Manager, SDM, SQL, Kronos WFC building Blocks, Workforce Ready, Reporting Services and Mobile. Version 4.3 to 7.0

Responsible to maintain a manageable number of open tickets.

Bring support to team members in difficult situations.

Responsible to answer customers call, and bring technical assessment, analysis, design in HR and Payroll modules, and support in running interfaces using GotoAssist as remote connection tool

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