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Call Centre Service

Location:
Pretoria, Gauteng, South Africa
Salary:
7000
Posted:
November 20, 2020

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Resume:

CURRICULUM VITAE

OF

REFILWE LEBOGANG MATLHOLA

PERSONAL DETAILS

Surname Matlhola

Names Refilwe Lebogang

Nationality RSA

ID Numbers 840**********

Marital Status Married

Gender Female

Date of Birth 07 July 1984

Home Language South Sotho

Other Languages English, Setswana

Current Address 2396 Unit 2

Lehurutshe

2880

Contact Numbers : 083-***-****/ 078-*******

EDUCATIONAL AND QUALIFICATIONS

Institution/ School Diphetoho Secondary School

Grade Completed Matric

Year Completed 2001

Subjects passed Southern Sotho

English

Afrikaans

Mathematics

Accounting

Economics

FURTHER EDUCATION

Institution Recocstc Computers

Course Certificate for Ms Excel- Spreedsheet (Level 2)

Ms Powerpoint- Presentation (Level 2)

Year Completed 2009

Institution Ventional Training Institute

Qualification Call Centre Certificate-

Inbound Call Centre Training (communication, telephone skills, etc)

Outbound Call Centre Training (sales training, cross selling & up selling, etc)

Computer Training (intro Ms windows, ms word, out look express, etc)

Year Completed 2010

Institution Guarantee Trust Corporate Support Services (Pty) Ltd

Qualification Bankseta funded Work Readiness Programme

Courses Study and Training Tools for Professionals including Dictionary Course

Communication Skills

Rules of Professional Conduct

Office Orientation & Basic Staff Hat

Computer: Ms Word & Ms Excel

Banking Course (Banking/ Credit Theory Training)

Virtual Bank: Practical Banking & Credit Environment Simulation

ACHIEVEMENTS AND HONOURS

Youth Leadership & Development Programme

Groundbreaker Leadership Programme

Risk Assessment & Management for Personal Bankers

First Aid (Expired)

PERSONAL COMPETENCIES

Presentation & Facilitation Skills

Communication Skills (verbal & written)

Interpersonal Skills

Computer Skills

EMPLOYMENT HISTORY

Company Love Life

Position Held Grounbreadker

Period of Service May 2004- May 2005

Duties Presenting and Facilitating of Life Skills

Report Writing

General Admin

Reason for Leaving End of Contract

Company Department of Sport, Arts & Culture

Position Held Community Development Officer

Period of Service September 2006 – November 2010

Duties Implement Sport & Recreation Activities in School + Community

Recruitment

Talent Identification

Report Writing

General Admin

Reason for Leaving End of contract

Company Liberty Life

Position Held Financial Advisor

Period of Service February 2012 – February 2013

Duties Sell Life and Funeral Policies to clients

Do Financial Needs Analysis and write the Record of Advice

Ensure that we meet weekly targets

General Admin

REFERENCES

Name

Position Held

Employer

Contact Numbers

Mr A Sekano

Hub Co-ordinator

Department of Sport, Arts & Culture

083*******

Ms D Rammopya

Supervisor

Guarantee Trust Corporate support services (Pty) Ltd

083*******

Mr M Makobo

Sports Organizer

Department of Sport, Arts & Culture

018*******/72



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