Luigi A. Bermudez

adh0c5@r.postjobfree.com linkedin.com/in/luigi-bermudez-452b4a9b 347-***-**** Bronx, NY

Enthusiastic, customer-centric professional with a comprehensive background within industrious business and military environments. Proven leadership abilities in driving logistical operations, building motivated teams, and training personnel. Exceptional communication skills, with expertise in engaging with customers, analyzing their needs, and providing optimal solutions. Recipient of multiple awards for exemplary performance. Microsoft Office proficiency.

Operations Management

Logistics Management

Sales Operations

Team Building

Staff Development

Problem Solving

Marketing

Cost Control Strategy

Negotiations

Customer Engagement

Data Analysis

Vendor Relations

Professional Experience

PROGRESSIVE, Auto Claims Adjuster • Yonkers, NY • June to December 2019

Demonstrated analytical and detail-oriented abilities to determine insurance liability.

Leveraged robust communication skills to conduct interviews with customers and collaborate with appraisers.

Engaged in negotiations with customers and other insurance carriers for optimal pricing.

Significantly minimized auto repair costs by thousands of dollars for the company.

USAA, Auto Claims Adjuster • Tampa, FL • June 2018 to April 2019

Maintained a comprehensive knowledge of USAA’s products, services, and processes on a nationwide basis.

Facilitated prompt claims resolution in tandem with vendors and internal business partners.

Delivered support during workload surges and catastrophe operations.

Processed claims, negotiated liability with adjusters, and applied internal tools to achieve goals.

Contributed to savings of over six figures in vehicle repairs within a year.

UNITED STATES NAVY, Air Traffic Controller • Lakehurst, NJ • March 2013 to September 2014

Maintained accountability for the safe movement of military aircraft for 20,000+ annual operations.

Delivered training to over 30 military personnel controllers who all attained full qualifications.

Earned Air Traffic Controller of the Month on multiple occasions.

UNITED STATES NAVY, Air Traffic Controller • Sicily, Italy • March 2010 to March 2013

Ensured optimal safety for military aircraft and issued lucid instructions during landings/departures.

Directed air traffic using complex devices and interpreted radar screen data.

Maintained information such as aircraft schedules with utmost confidentiality.

Education & Training

Bachelor’s Degree: Business Management (Concentration: Entrepreneurship, Minor: Marketing)

Fordham University, GPA: 3.3

Bronx, NY (May 2018)

Coursework included: Microeconomics; Macroeconomics; Principles of Management; Marketing Principles; Legal Framework Business; Business Ethics; Statistical Decision Making; Managerial Accounting; and Financial Management

Military Training • Air Traffic Controller School, Pensacola, Florida (December 2009 to March 2010)

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