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Employee Relations Sales

Location:
Winchester, VA
Salary:
Negotiable
Posted:
November 20, 2020

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Resume:

Thomas W. Anderson

*** ******** ****

Winchester, Virginia 22603

540-***-**** (h)

425-***-**** (E-fax)

adh0c0@r.postjobfree.com

Summary

* Highly Competent Senior level Project Manager with 20+ years of experience building and managing project teams to ensure quality control throughout project life cycles.

* Applied professional management experience to a wide range of support services that consistently contributed to the management team s success and ultimate goal of revenue growth

* Developed many unique processes and have a proven track record of proposal writing, strategic planning, project management, quality assurance, process improvement, customer service, contract review and compliance.

Professional Experience

Computer Sciences Corporation/CSRA/General Dynamics Information Technology

(CSC/CSRA/GDIT) 09/1996 05/2019

Note: Most program contracts were for 5 years, hence the contract dates are approximate.

Project Management Office (PMO) manager - 9/2011 - 05/2019

* Developed, maintained and managed many of the World Trade Center Health Program (WTCHP) PMO processes. These included developing efficient processing methods for On and Off Boarding requests, maintaining staff rosters, requesting and validating security clearances, overseeing and insuring staff completion of required CDC and GDIT security accounts and other required training, the creation and distribution of contract deliverables and contract change requests.

* On a daily basis coordinated numerous responses to subcontractor IT issues, in order to insuring continuous CDC and GDIT network access. Managed GFE inventories, staff requests for computers and other contractually required technical support requirements. Additionally, Oversaw GDIT and CDC Government E-mail accounts, requests for CDC and GDIT network accesses, Centers for Disease Control and Prevention (CDC) Badging requests and responded to other program and project support requirements and requests, as needed.

* Provided program support in the areas of technical and administrative support. These areas include contract compliance, facilitating staff movement onto and off of the program as the need for resources change, ensuring that government and GDIT security requirements are met and resources necessary to support all aspects of the contract are provided.

Project Management Office (PMO) Manager 09/2006 - 09/2011

(CSC) Computer Sciences Corporation Environmental Protection Agency/Software Engineering and Specialized Scientific Support (SES3)

* Instrumental in the initial establishment of a flexible, innovative, and cost-effective solutions designed to meet the EPA s Information Management and Information Technology requirements.

* Was the SES3 Project Management Office Team lead (PMO) and serve as an integral part of that Team that oversaw and managed multiple Task Orders under contracts to the U.S. Environmental Protection Agency (EPA), Office of Research and Development (ORD), Office of Transportation and Air Quality (OTAQ) and other groups that are associated with the SES3 Contract.

* Was routinely called upon to support numerous EPA milestone reviews and other situational based requirements; all of which were expertly responded to with little or no notice, while projecting a very positive, professional image for CSC.

* Provided active technical and quality review support for EPA Task Orders, as well as Task Orders issued under other contract vehicles, but, were managed by SES3 the PMO.

* On a daily basis ensured that the necessary access, infrastructure, support and guidance were readily available to facilitate the Operations team s success.

* projecting a positive image by responding quickly when called upon to provide advice and innovative solutions to unique requirements and situations.

* Served as an advisor and member of the SES3 Scientific Review Board Committee and the Environmental Science and Policy Committee.

* On a monthly basis facilitated the creation, processing, Quality Review and submission of the Technical and Financial Progress reports for the major Task Orders assigned to and managed by the SES3 PMO. These were contract deliverables and were always been delivered on time.

* On a weekly basis was responsible for the creation, processing and submission of the required SES3 Vendor Staffing Reports. We were never late.

* On an as needed basis responded in a timely manner to both CSC and Client requests for staffing, security, mandatory contractor training and other support requests.

* Developed and created new reports for both internal and external customers.

* Provided accurate and timely decision support information necessary to analyze cost performance and increase profitability.

* Worked with the CSC Personnel Security group in order to ensure that CSC was in compliance with the contractual requirements for obtaining the appropriate level security clearances for the CSC staff. Additionally, facilitated the acquisition of secure network access for those individuals that required such access to the EPA and CSC networks.

* Coordinated the actions of various CSC factions in order to facilitate the acquisition of materials, equipment and services needed to support the SES3 Task Order requirements, including hardware, software and internal CSC assets, which were deemed critical to the completion of the Task Order Mission s.

* Established document tables, processes, procedures and workflows which streamlined the management of the Project and reduced overall costs.

* Assured that all necessary management support is provided in order to insure that the SES3 Task orders were properly staffed, CSC and subcontractor staff members were properly classified and the appropriate GSA Schedule, SES3 BPA, and Task Order Contract labor rates; along with subcontractor costing and profitability models, were maintained; in accordance with PCO and CSC Financial requirements.

* My efforts as part of the SES3 PMO Team streamlined the business of doing business and in doing so allowed CSC to do more, with less, while maintaining its quality and ethical standards and building Client satisfaction.

* Oversaw the movement of data from a CSC Lotus Notes database system into a new, CSC developed Work Order Request tracking system, which was hosted at the client s data center and was a senior member of the transition and deployment team.

Education

* Shenandoah College - Winchester, VA Business management program, no degree

* Northern Virginia Community College - Annandale, VA Civil Engineering program, no degree

* Goodyear Tire and Rubber Baltimore MD Credit Services/Retail Service/Automotive Service Manager Training Program Completed

* Landmark Education Forum Annandale, VA Personal development program Completed No certificates issued

* Computer Sciences Corporation continuing education CSC Training facilities - Front Line leadership program Certificate of completion.

Clearance

* Active NACI-C Clearance (1/ 2009 - Present)

* Previous Clearances as necessary. - Top Secret +

Software skills

* Account mate Accounting S/W

* Quicken Professional Accounting S/W

* Novel & LANtastic Network Systems

* Windows 3.1, 3.11, 95, 98, Windows 10

* Microsoft Office Suite - 95, 97, 2000, 2016

* SharePoint

* Access

* Word

* Excel

* Visio

* PowerPoint

* SharePoint

* JIRA

* Specific instances of SAP Software -

* Oracle Discover

* FEMA Automated Construction Estimating (ACE1)

* FEMA Automated Construction Estimating 2 (ACE2)

* FEMA Automated Disaster Assistance Management System (ADAMS)

* FEMA National Emergency Management Information System (NEMIS)

Additional Professional Experience:

CSC - Dept. Education/Federal Student Assistance/Data Center Project 09/2001 - 9/2006

* As a senior member of the Project Management Office (PMO) on site team provided direct support for the Department of Education/Federal Student Assistance/Data Center project,

* Was directly responsible for numerous aspects of program finance; specifically providing updating of the Contract s Financial Tables to reflect changes in the contract value, the validation of billing invoices against those Tables, the determination of incentive values, and the creation of financial reports and presentations for both internal and client consumption.

* Developed and maintained one of the most critical components of this Contract; the Virtual Data Center (VDC) Standard Catalog of Services and Configurations, best known as The Catalog

* Designed and implemented the organizational structure, data collection, and project specific techniques as well as other processes needed to maintain the accuracy and integrity of the information within the Catalog

* Oversaw all pricing modifications to the Catalog and directly participated in the pricing approval process for all Contract modifications.

* Oversaw the development of all rough order of magnitudes (ROM) for new services, utilizing the established catalog of services and obtained new quotes for services from vendors. Prepared documentation and presentation s, in support of Price Reasonableness inquires and developed mini proposals in response to requests for new services.

* Built measurement models for tracking performance, predictions, quality and other key business factors using internal organizational data and implemented measurement programs to meet business requirements and needs, including compliance with Service Level Agreements (SLA).

* Evaluated and made recommendations to improve the work process flow of projects. Developed and produced a written set of standard processes and procedures guidelines for the work flow process, organized resources to establish and meet program milestones and objectives. Created surveys, facilitated interviews with the client s management team, staff, and contractors to document the current as-is environment and to determine what the requirements for future processes might be.

* Documented and analyzed survey results, created reports that described the current processes, and made recommendations for solutions incorporating change, configuration, and release processes.

* Facilitated meetings with client s management and business owners in order to reach a consensus as to what business solutions could be incorporated into their system.

* Was an integral part of the initial Contract capture team

09/199*-**-****(All FEMA)

CSC FEMA/Housing Inspection Services (HIS) Contract - Technical Advisor

* Provided business and technical advice and expertise in support of all components of the HIS contract.

* Provided the direct point of contact for FEMA/NEMIS (National Emergency Management Information System) software development team by providing practical advice related to actual operational issues.

* Collaborated with CSC Financial Services, Technical Services, Field and Support Operations and other IT related groups to develop new and improved processes and procedures.

* Provided support in forecasting staffing requirements, development of work plans, and coordination of assignments for the efficient use staff and independent inspectors on task orders.

* Created and maintained a detailed project schedule for each disaster that included reporting personnel, number of inspections performed, and performance and quality of work.

* Oversaw the development of an extensive web-based inspector training system, providing content for the web-based program, performing testing of the site and developing an extensive training manual.

* Worked extensively with the National Emergency Management Information System (NEMIS) and ACE II software in the FEMA test lab, providing testing scenarios for user acceptance testing.

CSC - FEMA/HIS - FEMA Contract - National Processing Services Center (NPSC) Coordinator

* Served as the Primary Point of Contact (POC) for Customer Service and Operational matters.

* Active participant in joint FEMA/CSC partnering sessions. These sessions provided an open forum for discussions that lead to a better understanding of our customer, their needs and expectations.

* Was directly responsible for the day-to-day operations of the CSC-HIS facilities, located within the FEMA s National Processing Services Centers, located in Mt. Weather, VA, Denton, TX, and Hyattsville, MD.

* Worked closely with the client to identify and resolve program issues in order to ensure quality of deliverables and on time delivery.

* Developed and implemented a cross training program in order to effectively use all program staff and to meet prescribed timelines.

* Directly managed over 41 Federal disaster deployments, involving more than 187,000 FEMA home inspections and successfully managed the very first NEMIS deployment, DR-1239-TX, which was the very first actual disaster ever processed under the new NEMIS system.

* Developed specialized Oracle and Access based reports for NEMIS Task Order Management and new training materials for NEMIS Host & Review operations

* Developed and implemented a scheduling process and tool using data extracted from the FEMA Oracle databases and moved it directly into a CSC Access database. The use of this tool streamlined the inspection process by allowing for the scheduling and assigning large numbers of inspections located in specific areas, to specific inspectors; thus, maximizing inspector productivity, minimizing response time and reducing expense. This process was exclusively that of CSC and was not a function available to other users within the NEMIS configuration.

CSC FEMA/HIS - FEMA Contract - NPSC Inspector/Trainer

* Provided oversight to the inspection services being performed by CSC and served as a quality assurance resource to ensure contract deliverables were on time.

* Oversaw the final quality control (QC) review of field inspections that were generated by CSC inspectors.

* Trained and supervised more than 150 contract and CSC staff Inspection Reviewers, in support of the HIS project (Stafford Act).

* developed new procedures and training programs that were needed to assure that the inspectors were adequately trained and able to complete these inspections in compliance with applicable FEMA housing guidelines for minimal repair, individual and family grant (IFG) and other FEMA assistance programs.

7/96 9/96

Claim Net, Irvine, California

Position Senior Reviewer and Operations Coordinator

* Provided NPSC review and operations support to CSC, in support of its FEMA/HIS contract

4/96 6/96

Parsons Brinkerhoff Energy Services, Inc

Position Reviewer

* Provided NPSC review and operations support to Parsons Brinkerhoff, in support of its FEMA/HIS contract

7/94 3/96

Security Mortgage & Investment Company, Inwood, WV

Position - Founder, President, Chm. BOD

* Provided Mortgage Banking, Investment Services and Financial Consulting

5/92 6/94

Business Advisory Systems, Winchester, Virginia

Position - Senior Vice President/Consultant Director of Mortgage Banking Services and Business Development

* Provided Business Consulting and Mortgage Banking Services.

11/90 5/92

Piedmont Enterprises, Middleburg, VA

Position - Senior Vice President General Manager for Piedmont Enterprises, Piedmont Petroleum Company and GW Companies.

* Oversaw the day-to-day operation of a multifaceted company that provided retail and wholesale construction supplies and petroleum products.

* Directly supervised all drivers and administrative staff.

* Was responsible for the preparation and submission of all state and federal compliance records.

* Was responsible for ensuring that all staff obtained and maintained current licensing and received the appropriate DOT, OSHA & Hazmat Compliance training.

* Monitored the status of all delivery and support equipment in order to ensure proper government agency compliance.

* Ensured the timely resolution of customer issues, Identified and acted upon potential new sales opportunities as well as worked to retain existing customers. Oversaw and scheduled all training necessary for both distribution and administrative staff.

* Was responsible for Safety, DOT Compliance, Operations, Employee Relations, Sales, Customer Service and Profit & Loss Management.

11/88 11/90

Data Control Systems Inc., Rockville, MD

Position - Vice President - Director Domestic and International Sales and Marketing

* Oversaw the manufacturing and marketing of highly sophisticated telemetry data processing systems and devices, designed for use in domestic and international space programs as well as various military and civilian applications.

* Successfully developed, established and supervised an international sales and marketing network, consisting of more than 10, US based, direct account managers and 23 manufacturers representatives, located around the world.

2/86 11/88

Lexico Inc., Silver Spring, MD

Position - Vice President - Director Domestic and International Sales and Marketing

LEXICO, Inc.

* Developed and produced high-level and unique automated test and evaluation (ATE) software.

* Developed, established and supervised a global sales and marketing network, consisting of direct account managers and manufacturers representatives.

1983 1986

Cellular Radio Corporation, Inc., McLean, VA

Position - Vice-President - Co-Founder - Director of Sales and Marketing

* provided specialized cellular radio-based telephone and data systems for the U.S. Government, domestic and international clients.

* Directed the domestic and international sales and marketing programs for the company.

1981 1983

American Radiotelephone Service, Inc. Baltimore, MD

Position Director of Government Sales & Marketing

* Was responsible for the Federal Sales Group which provided specialized communications systems and services to the Federal, State and local governments,

* Oversaw the deployment and operation of public and private IMTS, analog and digital 2-way radio and paging systems assigned to our government accounts group including the customer service and billing departments.

1979 1981

U.S. Government, Washington D.C.

* US Navy, Cheltenham Commercial Refile Center Telecommunications Center Specialist Civilian Employee

* DOD DMAHTC Telecommunications Center Specialist

Telecommunications Systems Specialist and Traffic Annalist Civilian Employee

1975 -1978 Goodyear Tire and Rubber Company

Retail Sales and Credit Manager - Baltimore District - V Street & Martin Luther Drive, Washington, DC

Managed retail store level credit sales

1968 1975

MGA Engineering, Surveying, Land Planning, Annandale, VA

Surveyor and Land Planner

Survey party chief, rodman, chainman, draftsman

Military: U.S. Army - 9/1968 - 3/1972

Government Telecommunications and other duties as assigned



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