Sonia Askew

adh09m@r.postjobfree.com

**** * ******** **. ****** Arizona.

Cell phone 313-***-****

Objectives

Highly enthusiastic customer service professional with years of client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skills

Strong organizational skills

Courteous demeanor

Seasoned in conflict resolution

Energetic work attitude

Inventory control familiarity

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Experience

Henry Ford Optimeyes

Lab tech

January 2020- current

●Pulling of Len's

●Taping of Len's

●Blocking Len's

●Generator

●Polisher

●Wash up/de locking

●Coating

●Edger

SVS Vision

Lab Tech/Stockroom/ Optician

November 2015- December 2019

●Sales of frames, contacts, and transitions

●Adjustments and repairs

●Inventory

●Store opening and closing

●Processing sorting paperwork for 80 stores to pull work load

●Tray workload with paper, dot with different color dots

●Pull frames and lens

●Verify in computer frame and lens

●Customer service over the phone, helping stores find patients orders and giving updates.

●Problem solving

●Shipping

●Receiving

Henry Ford Optimeyes Sterling Heights, Michigan

Optometric Assistant

March 2014- November 2015

●Administer topical ophthalmic or oral medications.

●Assess refractive conditions of eyes, using retinoscopes.

●Assist patients to insert or remove contact lenses.

●Measure visual acuity, including near, distance, pinhole, or dynamic visual acuity, using appropriate tests.

●Operate ophthalmic equipment, such as autorefractors, phoropters, tomographs, or retinoscopes.

o

o

Macomb Community College Clinton Township, Michigan

oSeptember 2012- March 2014

●Encouraged students to be understanding of enrollment applications, grades, and using the online website.

●Communicated effectively with educators from various grade levels.

●Updated student’s accounts and information on a daily basis.

●Managed incoming and outgoing calls for busy enrollment office.

●Standardized department filing system to increase efficiency.

Home Depot Roseville, Michigan

Overnight Freight Team

March 2010

●Unloaded, picked, staged and loaded products for shipping.

●Received incoming shipments and reviewed contents against purchase order for accuracy.

●Followed proper selection procedures as established by the company.

●Transported goods from racks, shelves and vehicles.

●Worked at a rapid pace to meet tight deadlines.

●Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

J P Morgan Chase

Telephone Banker

oCustomer service

oProblem Solving

oAccount information

oSales of accounts, credits cards, etc.

Circuit City

Harper Woods

CSA Lead

●Created training manuals targeted at resolving even the most difficult customer issues.

●Monitored the daily activities of the customer support teams.

●Developed, implemented and monitored programs to maximize customer satisfaction.

●Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

●Interviewed, hired and trained new quality customer service representatives.

●Addressed negative customer feedback immediately.

●Resolved customer questions, issues and complaints. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

●Prevented store losses using awareness, attention to detail and integrity.

Education

Macomb Community College

College Work Study student 2012-2013

Graduation May 2014

Pastry Arts-Assistant Baker Certificate

Culinary Arts-Prep Cook Certificate

Associates Degree Pastry Arts and Associates Degree General Studies

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