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Customer Care Manager

United States
October 15, 2020

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Iffath Jahan

*** **** **

Newbern, NC 28562


Personal summary

A flexible and technically minded professional who is enthusiastic about new technology s well as willing to be molded into an even more adept database developer. I am always a dedicate person who is always eager to learn new things, determined to solve the problems, finding their causes and employing permanent solution. Having familiarized with databases such as MySQL, Excel, MS Access, VM Ware, VLAN mean I join the organization with an outstanding technical background that will hap in achieving goal and objectives. Currently I wish to secure a position in an ambitious company that will consider me as an asset.



Associate in Cybersecurity &Networking Management (Craven Community College NC, Newbern. USA)

Work history

Duties and responsibilities customer care service at BP 2015-present

Key Skills

Writing computer programs for various purposes

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Determining causes of operating errors and deciding what to do about it.

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.


Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, CCNA, CCNP,VLAN, Excel, MS Access, MySQL including applications and programming.

Programming languages: Visual C++, C++, CSS, ASP, JavaScript, Java Servlet, HTML,Python, Java Server pages, JBuilder, XML, PHP, Apache.

Software Applications: Microsoft Suite (Excel, Word, Access, Power Point), Macromedia, Adobe Photoshop, FrontPage/Dreamweaver, macromedia Flash,

Database Management: Database SQL command, MySQL.

Operating Systems: Mac OSX, Windows XP professional, UNIX.

Cloud computing security, AWS, AZURE, GSP, REDHAT, LINUX, CENTOS, COMPTIA A+,CISCO Network.

The ability to read and understand information and ideas presented in writing.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated event)

Strong knowledge in using wireless switch and routing to develop network connection.


Personal and professional available upon request.

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