JULIE GAMUSARAN

DE LA CRUZ

Al Mansoura, Doha

55458456/ 30727270

adgzxb@r.postjobfree.com

LinkedIn Profile

To be keen, effective and have the initiative to handle task, driven by hard work and dedication with an aim to provide high quality service with less supervision

Skills

Driving

Basic MS office word, Excel, Outlook

Decision Making

Interpersonal Relation

Supervising

CORE QUALIFICATION

LANGUAGE

English

Filipino

SOFTWARE KNOWLEDGE

Basic MS office word, Excel, Outlook

WORK EXPERIENCE

2014 – MARCH 2020

Vehicle Quality Agent, mowasalat, dOHA

Using company vehicle, conducts random field inspections on taxis (General quality standards & IVE functionality)

Performs monitoring of grooming standards of drivers as set by TMO.

Submits daily inspection reports to Quality Assurance Officer & Complaints Handler agent

Reports major incidents and observation on field immediately.

Help customers in taxi ranks.

Provide daily report of rank marshal available in field over different ranks.

Conduct random inspection of different taxi ranks to assure quality control

Coordinates with internal department for events for supply of taxis

Prepare inspection report to be delivered to franchisee support officer for the registration renewal purposes

Responsible to notify franchisee support officer on Physical Verification/Pre/annual inspections

Facilitate during events to make sure that there is proper flow of operation and avoid traffic in the area.

Event Coordinator, Mowasalat, DOHA

Participated in various events where taxi service is required (MotoGP- Lusail Circuit, Falcon Exhibit- Katara, Cruise- Doha Port, FIFA- Different stadiums)

Conduct an ocular inspection of the site for proper planning of ingress and egress of taxi.

Ensure proper dispatching and line-up of taxi in the designated area.

2007 – 2014

Mass Transit-PSV Revenue Inspector, Mowasalat, DOHA

Monitor routes with higher revenue.

Check passenger’s ticket according to zone.

Report irregularities or discrepancy in the issuance of ticket.

Monitor unexpected road closure, provide alternative routes by ensuring that minimal bus stops are missed and report to Shift controller as well as to the Publicity team.

Monitor alternative or new routes inorder to guide the driver.

Attend to passenger’s complaint for any service delay or route diverted services.

Assist driver during bus breakdown by communicating to Shift Controller to send spare bus to transfer passengers.

Assess certain areas to either install bus stop based on public demand or adjust existing bus stop location.

Monitor if drivers are following their schedule duty board to ensure that they are following the exact bus stop timing per route.

Proper hand-over of task based on updated routes during the entire shift to the next inspector making sure that there will be no disconnect on the task at hand.

Submit daily report to superior.

Event Coordinator, Mowasalat, DOHA

In-charge in dispatching the bus to its destination during Emir’s Cup.

See to it that the passengers are secured, instruction is provided to the driver for proper coordination inorder to reach its destination based on the bus assignments per delegates/ passengers.

Coordinate with bus station for recovery bus in case of breakdown.

Monitor driver attendance per route and assign a backup in case of absence to carry on with the task without further delay.

To allocate 2 contingency spare bus to avoid shortage of buses during breakdown.

Closely monitor driver location to ensure that passengers will not wait for a long time.

Monitor road closure in cases of diverted traffic inorder to provide and alternate route.

Entertain passenger’s complaint towards the driver behavior or manner of driving/

2005 - 2007

Mass Transit-Bus Driver, Mowasalat, DOHA

Safely transport passengers from bus terminus to bus stop.

Physically check the condition of the bus (spare tyre, brake, tyre pressure & damages)

Comply with duty board timing according to route.

No traffic violation within this period.

EDUCATION

1992

Automotive mechanic / tesda

1991

High School / Dancalan Private Academy

CHARACTER REFERENCE

CRISTIE ROSALES / Taxi Management

MOWASALAT

30817053

adgzxb@r.postjobfree.com

CERELIN APATAN / ASST. TEACHER

NEWTON INTERNATONAL SCHOOL

66342727

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