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Dalia Abdelghani

Mechatronics Engineer - Operations and Management specialist

Summary & Objective

An engineer has experiences covering a wide range of activities and varieties of tasks acquired from initiative spirit and an unwavering desire to learn and work. Looking for an opportunity to show my abilities and knowledge, whenever the challenge becomes difficult; I'm ready to give more, focusing on the best results. My ambition is to provide distinguished achievements in my responsibility field and seeking forward.

Contact & personal information

• Mobile Number: 009***********

• Email: adgzvl@r.postjobfree.com

• Address: Amman - Jordan

• Nationality: Jordanian.

• Linkedin profile: https://www.linkedin.com/in/dalia-a-7418831b3 Education & Certificates

o B.Sc. in Mechatronics Engineering from Al-Balqa' Applied University / Faculty of Engineering Technology. August 2009

Average: (3.21/4) very good.

Graduation project (Articulated Robot: Modeling & Simulation using MATLAB) o ISO 9001 Quality Management Systems Lead Auditor Course- provided and certified by DNV Business Assurance.

o Service Advisor -Three Levels Course at customers service management - provided and certified by KMC.

o WIPO General Courses in Intellectual Property.

o Advanced Course on Patents Information Search- provided and certified by WIPO. o PM – Project Management Course – provided and certified by Edraak & PMI Jordan Area of Expertise

Engineering

Management

Administration

Customers Service

Auditing

Quality Assurance

Technical Translation

Planning, analysis and archiving

Intellectual Property

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Work Experiences

Senior IP administrator

Saba & Co. IP (December 2016 – June 2020)

Tasks and responsibilities:

• Head of the Department.

• Provide administrative, operational standardization and support to the overall activities of the department.

• Responsible for ensuring business operations and procedures comply with national and international legal regulations and internal policies.

• Analyzing business needs and handling customers’ orders and requests.

• Provide consultations and recommendations and implement the most appropriate strategy.

• Building and maintaining relationships with clients.

• Responsible for the sales of the department (presentation, negotiation, closing the deal).

• Creating, preparing and following-up work applications/orders.

• Manage all income and outcome communications.

• IP Portfolio Management.

• Perform all the needed docketing, tracking, updating and analyzing filings and portfolios.

• Industrial property rights procurement.

• Conduct the needed searches, drafting and reports.

• Preparing contracts, sales offers, quotations and billing.

Service Engineer

National Arab Motors Company (October 2009- April 2016) Roles and tasks:

• Quality Manager and internal auditor.

Follow up QA Procedures implementation and do proper documentation archiving and reports.

Conducting internal quality audits.

Responsible for coordination of all quality integration, data management and administrative interface with other departments and ensuring compliance with Quality Standards and Operating Procedures.

Identify non conformances and follow up preventive and corrective actions.

Planning, implementing and co-coordinating new approaches to continuous quality improvement, measuring and monitoring.

Responsible for controlling the numbering, sorting and distributing all adopted forms and documents of the company.

• Post-sales engineer.

Calculating and preparing KPIs reports (performance metrics). Page 3 of 3

Managing and preparing contracts and quotations offers.

Interpret and analyze data for using assess the performance and identify areas of improvements.

• Translating technical materials.

• Product quality improvement follow-up.

• Customers satisfaction follow-up & analysis.

• Customers Application Project Manager.

• CRM System administrator.

Planning, reporting and archiving.

Customization and troubleshooting.

Data entry, analysis and presentation.

Users accounts management.

Skills &Qualities

• Possess good judgment and analytical skills

• Excellent communication and negotiation skills

• Excellent presentation and interpersonal skills

• Planning and reporting skills

• Managerial abilities and very good assessment skills

• Work prioritizing

• Ability to work under pressure and problem-solving skills

• Constant desire for learning and self-development

• Details oriented

• Reporting and archiving skills.

• Communication Skills:

o Arabic: written, spoken and reading excellently

o English: written, spoken and reading excellently.

• Computer Skills:

o Microsoft Office suite.

o AutoCAD

o CRM

o WORD Suite- IPMS

o SaaS.

Contact this candidate