Sales Customer
Resume:
LUNGILE P. MAMASELA
Dev land Gardens
Ext. 32 1813
Email: adgztk@r.postjobfree.com
Date of birth: 07.12.1977
Phone: 061*******
EDUCATION HISTORY
Astra College, Grade 12 1995
Subjects Passed: English, Afrikaans, Business Economics, Economics, and Accounting.
TERTIARY EDUCATION
Vaal University of Technology 1997 - 1999
National Diploma in Internal Auditing – Incomplete
EMPLOYMENT HISTORY
Coca Cola Beverages South Africa
Sales Representatives / Account Manager Aug 2014 – May 2019
Plan to achieve weekly objectives, Prepare to call on outlets, Prepare for sales discussions with customers
Merchandise and maintain equipment aligned with requirements
Maintain outlet activation material, Manage stock, Sell in promotions, Execute Promotions
Review and manage LTA/PDA compliance, Generate the order with the customer
Evaluate performance against key performance indicators, Plan for and take corrective action
Meet and exceed daily, weekly and monthly targets
Logistics Controller
Coca-Cola Beverages South Africa
Linbro Park
LIC (Logistics Interaction Centre)
Execution of daily plans
- Manage execution of the route plan (from plan submission to settlement)
- Schedule out of delivery day and emergency orders, Fleet loader planning
- Planning of 2nd load allocations, engage with drivers to address deviations from plan such as route deviations,
On-route, Delays, entering restricted areas, delays at the customer.
- Delays, entering restricted areas, delays at the customer, reporting of hijackings
- Engage with Distribution Team Leaders where required, recording of false panics
- Monitoring and racking fleet using GTSA systems, recording of false panics
- Tracking vehicles, handling incident and accident reports.
Effective handling of Owner Driver issues or queries regarding delivery
- Handling of Owner driver issues such as on route breakdowns, major traffic congestion, potential delays at the
Customer, technical issues relating to HHT’s and/or printers.
- Logging of FBR’s and re-capturing of FBR’s where required.
- First point of contact for Owner Drivers
- Handling of Owner driver issues such as on route breakdowns, major traffic congestion, potential delays at the
Customer, technical issues relating to HHT’s and/or printers.
- Logging of FBR’s and re-capturing of FBR’s where required
- Handling of Owner driver issues such as on route breakdowns, major traffic congestion, potential delays at the
Customer, technical issues relating to HHT’s and/or printers.
- Logging of FBR’s and re-capturing of FBR’s where required.
- First point of contact for Owner Drivers
- Handling of Owner driver issues such as on route breakdowns, major traffic congestion, potential delays at the
Customer, technical issues relating to HHT’s and/or printers, Logging of FBR’s and re-capturing of FBR’s where
Required.
Warehouse picking and loading tracking
- Allocate prioritized loads to the Warehouse, Track and report on the status of allocated loads for picking.
Effective usage of systems
- Utilize Green Mile system – tracking system, Utilize Fleet loader system.
- Utilize CDBM, Utilize SAP CRM, Utilize R3, Libra assist/rms – tracking system
Interaction between the Logistics Interaction Centre, Distribution and Customer Interaction Centre
- Adhere to the agreed SLA standard, Optimize customer service
- Work flexibly within plan to ensure that targets and customer service requirements are met while optimizing resources and cost effectiveness.
- Optimize distribution performance through route adherence by increasing TAT’s and minimizing dropped load.
Optimize distribution performance
- Route Sequence Adherence
- Adherence to Plan (PVA and PTD 1st Stop)
- Turn-around time (TAT)
- Full Beverage Returns (FBR’s)
- Customer Loyalty Index (CLI)
- Owner Driver work load balanced
FBR – Full beverage Return, Attend to sms queries sent by drivers,
Sms Comes through system called cdbm and respond to drivers regarding
Sms sent reporting: - Breakdowns, Robberies, Hijacks, shortage of stock and any
Related problems concerning the outlets and deliveries.
Monitor and Track Drivers through the system called Green mile to eliminate unplanned stops,
Know exactly where drivers are, when they will deliver and alterations made to their routes.
Customer Interaction Centre (CIC) and Multimedia
- Place and Process Orders for MLPs and Wholesalers
- Log All Cooler Queries on R3
- Place and Process orders inbound and outbound (telesales)
- Developing and maintain professional relationship with Customers
- Attend and solve complaints of the customer's within SLA
- Ensure customer’s expectations are met.
- Log and escalate necessary calls to relevant Departments (Sap Crm and R3 system)
-Attending to customer credit queries regarding balance, credit limit, blocked accounts, Product, Quotations.
- Up selling and cross selling
- Log queries and new business in SAP CRM
- Introduce customers to new products and PDA, Run relevant reports, Order Management recreation, Load
Builder.
Customer Service Consultant/Accounts Department
May 2011 to 2014
Star Sat (On Digital Media) Pty Ltd
Wood mead, Gauteng
--Resolve customer complaints and queries, Process Credit Card Payments, Resubmit failed debit orders, Arrange Installation for customers, Process refunds, Resolve technical queries, Register new accounts, Reconciliation of Accounts, Allocation of Funds, Reconciliation of Accounts, Payment arrangements, Collections, Retentions, Inbound and Outbound Sales.
-Back office Support
Telesales Consultant July 2010 – Feb 2011
Europe Assistance
Roodepoort, Gauteng
-Calling Absa and Edgar’s clients offering them legal short term insurance, Retaining existing and old customers
Telemarketing new client research.
Self Employed
Sep 2009 – July 2010
Lungi Deni Projects
Dev land, Gauteng
-Importing and exporting goods from overseas, selling them to different companies/individuals, locally and across the border.
Support Work Coordinator May 2006 – Jun2006
Hamlin Trust Pty Ltd
Essex County, United Kingdom
-Working with individuals with learning disabilities, Do risks assessments of service users and Implement care plans, Log all activities to log book, Assist service users with maintenance, finances and health and safety.
Support service users towards independence and respect their rights and choices.
Internet Account Opening Clerk
Jan 2006 – Dec 2006
HSBC Bank
South end On Sea, Essex County, United Kingdom
-Opening and processing all internet applications for credit card, .Sending all applications to vetting department for Approval.
HEALTH WORKER Jan 2005 – Dec 2005
Rose Martha Court
Leigh on Sea, Essex County, United Kingdom
-Caring for the elderly who are vulnerable, assisting them with their daily living, including handling of their finances and personal belongings
Customer Service Consultant (Business Support) Oct 2003 – Nov 2004
Cell C Pty Ltd
Wood mead, Gauteng
-Answering of all incoming calls within agreed set performances targets, Conduct a needs assessment to identify, prioritize and resolve/refer queries and problems to the next level according to company’s procedure, Resolve/Escalate queries within agreed set times, Refer incoming calls to the correct language skill, IT (for system-related queries) N.M.C (for all related network queries),Log all calls received, Perform additional duties as requested and assigned from time to time, Provide feedback to customers regarding the progress of calls logged Using Clarify System
Sales Consultant/ Student Advisor Aug 2001 – July 2003
Lyceum/Success College
Braamfontein, Gauteng
-Inbound/Outbound Call Centre, Counseling Students, Follow ups, By Post, Faxes and Emails, Administration, Presentations
-Closing the deals, Make sure that daily and monthly targets are met according to company
Procedures.
Sales Consultant July 2000 – May 2001
Damelin Correspondence College
Braamfontein, Gauteng
-Inbound and Outbound Call Centre, Selling educational courses to mostly corporate market, Make sure that deadlines and targets are met.
Customer Service Consultant/ Cashier March 2000 to June 2000
Edgars (Retail Store)
Cresta Mall, Gauteng
Resolving queries and account payments.
Coca Cola Felicity Nair +27-10-286-**** Supervisor
Edgar Mavunda +27-072******* Sales Team leader
Contact this candidate