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MANISHA SINGH

Flat No B-***, Kailash Heights,

Vasai Nalasopara Link Road Road,

Near Fire Brigade, Nalasopara East) - 401209

Mob: 997-***-****/ 932-***-****

E-mail id: adgzo1@r.postjobfree.com

CAREER OBJECTIVE

Among to achieve a challenging Goal oriented passion in a progressive company or organization where my skill and knowledge are effectively utilized and contribute the organization success. SUMMARY OF STRENGTHS AND SKILL

Strong interpersonal and analytical skills. Can handle stress with ease.

A strong aptitude towards leadership & capability for problem solving.

Service monitoring and evaluation, Payment processing, Negotiation, Database Management, Schedule Management, Problem resolution, documentation, Filling, Team management etc. WORK EXPERIENCE

Designation Service Coordinator - March 2014 to 24th September 2020 Company SHIVANI SCIENTIFIC INDUSTRIES PVT. LTD., MUMBAI

(Manufacturer and supplier of Medical Equipments & IVF Lab set up) Responsibilities:

Coordinating the service team by managing schedules. Assign calls to engineer’s everyday for an Installation/ Calibration / repairing of IVF Equipments.

Call booking in CRM software.

Provide AMC/ CMC and Spares/ Consumables quote to the customers and do the follow up.

Making the documents/ Agreements for AMC and CMC of customer.

Generate Performa Invoice, Tax Invoice, and Delivery Challan in the FOCUS Software.

Generate E-way Bill and Dispatch the spares/ Consumables to the customers and follow up the delivery status.

Filing important documents and communicating relevant information.

Ensuring the adequacy of service -related spares or material.

Responding to complaints from customers and give support when requested.

Receive calls from customer via Phone / E-mail

Facilitate the engineers with tickets, spares, expenses required on approval from HOD.

Notify the inward and outward movement of machines which come for calibration/repairing.

Follow up with payments for the sale of spares and service provided.

Create and maintain a database of clients and there requirements.

Ensure each client is given the necessary services and follow up to fill ongoing service needs.

Daily Engineers feedback report sends to HOD.

Note-. (Taken Maternity Leave from Oct 2014 to March 2016 and again rejoin from 01st April 2016). 2

Designation Back Office Executive (Marketing Department) - Feb’ 2013 to Oct’ 2013 Company SUPERSONIC, MUMBAI

(Mfg. of Ultrasonic Cleaning Machines)

Responsibilities:

Co-ordinate with existing and new customers and generate enquiry.

Arrange appointment and fellow-up calls to confirm order.

Make tour plan for service engineers and sales executive.

Searching new clients from internet etc.

Designation Management trainee - June’ 2012 to Aug’ 2012 Company NVS BREAKAGE PVT. LTD. MUMBAI

(Member of Bombay Stock Exchange)

Responsibilities:

Assist to the Dealers on the time of dealing, up-date data etc. Designation Admin Executive - March’ 2009 to Aug’2010 Company KAMYA MOTORS PVT. LTD., PATNA

(Dealer Greaves Cotton Ltd., Hyundai Construction Equipment Pvt. Ltd. & Mahindra Gujarat Tractor)

Responsibilities:

Co-ordinate with financiers for release payment and documentation.

Regular touch with H.O regarding availability of the equipments.

Make quotations, Assist the sales team, order satisfaction, co-ordination, reporting to the senior and assure that sales team has sufficient quantity of sales support material.

And Daily routine work like attendance, electricity and telephone bill payment, timely vehicle’s insurance, systems maintenance etc.

Designation Hire Purchase Manager - Feb’2002 to Sep’2007 Company NATIONAL FINANCIERS ASSOCIATE, PATNA

(DSA of M/s Sharachi Infrastructure Finance Ltd. Changed name M/s Magma Leasing Finance Ltd.)

Responsibilities:

Co-ordinate with H.O regarding release of payment and Delivery Order.

Regular touch with vehicle dealers for availability of vehicles.

Co-ordinate with insurance company for release an insurance claim.

Assist the sales team, maintain ledger of petty cash and customer’s Installment/EMI.

Coordinate with existing and new customers for their new requirement.

Calls for an installment recovery and documentation. 3

EDUCATIONAL QUALIFICATION

Sl. No. Qualification School/ College Passing Year Percentage Division 1. M.A in Economics A.N College, Patna 2009 66.94% 1st 2. B.A in Economics IGNOU 2003 60.01% 1st

3. 10+2 C.B.S.E Board 1997 71.00% 1st

4. 10th C.B.S.E Board 1995 44.60% 3rd

OTHERS

1. Diploma in Office Management (Incl. B.A Final Yrs) 2. Diploma in Secretarial Practice (Incl. B.A Final Yrs) 3. Diploma in Nutrition in community (Incl. B.A Final Yrs) 4. Diploma in Computer Application

PERSONAL DETAILS

Date of Birth 04thJanuary’ 1980

Husband’s Name Mr. Anil Singh

Sex Female

Marital Status Married

Language known Hindi & English

Religion Hindu

Hobby Art & Craft, Singing.

I hereby declare that all information given above about me is true to the best of my knowledge & Belief. Place: Mumbai

Date: (MANISHA SINGH)

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