Hostess, Customer Services, Sales Representative, Front Office MS Offi

CURRICULUM VITAE

PERSONAL DETAILS

Name: MAUREEN WANJIKU MBURU

Date of birth: 12/09/1986

Nationality: Kenyan

Telephone No: +971*********

Languages: English and Swahili

Email: **************@*****.***

Passport No: AK0734277

CAREER OBJECTIVES

To use my training and inherit abilities to full capacity while valuing teamwork

To create and or harness the range of resources within the institution to achieve quality production and satisfaction of customers

To be honest, accountable and disciplined to realize the objectives of organization

ACADEMIC BACKGROUND

College: Harpers Hospitality Training Programme

Period: January to April 2009

Award: Hospitality Management Certificate

College: Air Travel and Tours Training College

Award: Certificate and Diploma in Hospitality Management

Period: January 2007 to December 2008

School: Mema Secondary School

Examination: Kenya certificate of Secondary education

COMPUTER AND OTHER PROFESSIONAL COURSES

Ms Word

Ms excel

Ms Access

WORKING EXPERIENCE

EMPLOYER: ANANTARA THE PALM DUBAI RESORT AND SPA

Designation : HOSTESS

-Welcome guests in a warm and friendly manner.

-Ascertains their dining needs and preference

-Seats guests and manage the seating plan

-Monitors restaurant activity to determine seating and dining flow.

-Responds to guest inquiries and requests in a timely, friendly, and

efficient manner.

-Performs opening and closing duties, as needed.

-Assist team members with side work including cleaning

stocking, folding silverware

-Assist team members and other departments wherever necessary

to maintain positive working relationships

Period : January 2019 to February 2020

Designation : WAITRESS

Duties : Ensure the restaurant is clean, well arranged and ready for guests arrival

-Greet the guests upon sitting

-Explain the menu item and inform them about our days specials

-Provide good quality service from the time the guest give their food and

Beverage order

-Ensure that there are no delays on food and drinks

-Ensure that the guest experience while in the restaurant is enhance and

that its memorable

Period : January 2017 to December 2018

WORKING EXPERIENCE

EMPLOYER: HIGHLANDS HOTEL

Designation: Front Office

Duties: - Greet the guest on their arrival

-Politely confirm the details of guests with confirmed reservation

-Complete the registration formalities of the guest with confirmed

reservations

-Check the availability of rooms in case of walk ins

-Assign rooms & call the bell boy to escort guests to their rooms

-Use up selling techniques to sell expensive rooms & also to promote

other hotel services

-Coordinate room status updates with the house keeping department

-Notifying housekeeping of all check outs, late check outs, early check

ins & special requests

-Process guest check out requests

Period February 2014 to December 2016

EMPLOYER: SEMAK LIMITED

Designation: Real Estate Secretary

Period October 2012 to December 2013

EMPLOYER: DIALAMOVIE

Designation: Sales Representative

Period: April 2011 to June 2012

EMPLOYER: CAPRI 7 GRILL AND LOUNGE

Designation: Restaurant service

Duties: Customer Service and Hospitality Related Duties

Period: August 2010 to April 2011

EMPLOYER: MAMBA VILLAGE HOTEL

Designation: Restaurant Services Waitress

Period: February 2009 to June 2009

EMPLOYER: GREEN GARDEN LODGE

Designation: Restaurant Service and Front Office

Duties: Customer Service and Hospitality Related Duties

Period: October 2008 to December 2008

PERSONAL INTERESTS

HOBBIES

Playing basketball

Traveling

Listening to music and dancing

Swimming

Visiting places

ATTRIBUTES

-Dynamism with proven ability to work under minimum supervision to meet strict deadlines.

-Seasoned reputation of working with varied groups of people and promotion of teamwork towards organizational objectives.

REFEREES

1. Brian Ngare

Managing Director

Green Garden Lodge

TEL. NO. +254-***-***-***

NAIROBI

2. Terry Emmanuel

Human Resources and Administration Manager

Ryce East Africa Ltd

TEL. NO. +254-***-***-***

NAIROBI

3. Laura Gathoni

Ass. Reservation Manager

Grand Hyatt Hotel

TEL. NO. +971*********

Dubai

4. Richard Reyes

F&B Mixologist

Anantara The Palm Dubai Resort And Spa

TEL. NO. +971-**-***-****

Email. *****************@******.***

Dubai

Contact this candidate