International Customer Service

Resume: Fernando Lora

***** ********** **, ** ******, CA, 91744 Cell: 626-***-****. Email: adgz6n@r.postjobfree.com

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Customer Service, in hospitality business is the main tool to success in this competitive world and amazing field of human relations, my experience through the years has taught me the value of this concept and also understand the success by doing it face to face or through a phone line, besides this create a loyalty to our customer depends on also from the type and the quality of service provided for our own team.

Working History:

*2011/2012. BMW of Monrovia. CA Position: Cashier/ Greeter/ Office Administrative support. “In this position I perform functions at the office like cashier, filing documents, scanning, indexing Repair Orders of our customers and also working like a support for the office clerk also as a greeter coordinating the activities according to the appointments and availability of our staff”. 06/06/2011 (Currently working PT) Office: 626-***-****

*Antonino’s Fine Italian Ristorante & Bar. Position: Table Server/ Banquet Events. City of Rancho Cucamonga, California- USA. 02/2006 - 06/2011. (Full-Time). Office: 909-***-****.

*2010. V-Motion Productions - Video Maker (Opening Home Business Free-Lance) Position: Producer & Designer. City of La Puente, California. 08/2009 - 02/2011. (Currently Working Part-Time).Office: 626-***-****.

*2009. Cecconi’s Fine Italian Restaurant. Position: Server / Food Runner. City of West Hollywood, California – USA. 01/2009 – 06/2009. (Full-Time). Office: 310-***-****

*2009. Disney’s Grand Californian Hotel & Spa – Disneyland Resort California. Position: Bell Clerk/Guest Services. City of Anaheim, California – USA. 01/2008 – 02/2009. (Full Time). Office: 714-***-****.

*2007. Double Tree Hilton Hotel Ontario Airport. Position: Assistant Restaurant Manager. City of Ontario, California – USA. 06/2007 – 11/2007. (Full Time). Office: 909-***-**** / 909-***-****.

*2004-1993 Costa-Carnival Cruises Ship Italian-American Flag. Position: Server/ Public Relationer / Guest Services. Venice-Italy. 12/1993 – 02/2004. (Full-Time). Office: 954-***-****. / (877) 88 – COSTA.

Skills:

Languages: Spanish -> Academic Mother Tongue (Advance Speak/ Read / Write. English -> Academic Advanced Speak/ Read/ Write.) Portuguese -> Acquired Lang. (Advance Speak/ Read/ Intermd Write) Italian -> Acquired Lang. (Advance Speak/ Read/ Intermd Write) French -> Academic Lang. ( Intermd Speak/ Read/ Basic Write) German -> Academic Lang ( Intermd Speak/Read/ Basic Write)

Computer: Windows Office 2007 XP, Power Point, Editors (Pamphlets, Brochures, Flyers), Movie and Video Makers such as ULEAD DVD Movie Factory 6., Sony Vegas Movie Studio Platinum 9, Special lights and sound Effects in movies (domestic and commercial standard), Internet and Office tools technology.

Studies & Career:

TECHNICAL COLLEGE “SAN MARTIN DE CHORRILLOS”. Lima-Perú. Career: Business Management in Hotels and Restaurants. I graduated W/Honors. (20 = GPA 4) 02/2004 – 12-2005. Office: 005*-*-***-****.

RICARDO PALMA UNIVERSITY - ECONOMICS FACULTY. Lima-Perú Career: Business Management in Hostelry. (Under graduated Career 5th semester) 2000-2003 Office: 005*-*-***-****

RICARDO PALMA UNIVERSITY – MODERN LANGUAGES FACULTY. Lima-Perú Career: Translation and Interpretation. (Under graduated Career 4th semester) 1993-1996 Ph: 005*-*-***-****.

*Personal References by Request.

“A unique approach would be greatly appreciated to show you my best, proudly doing my best, ever”. In God we trust. Thank You. Fernando Lora.

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