CLEMENT ROWLE MINGO

**** ******* ******

North York, ON M2K 1E8

Phone: (647) 447 – 8078

Email: adgz6k@r.postjobfree.com

SKILLS & QUALIFICATIONS

15+ years of sales and business analytics experience; most recently as a Salesforce administration expert

10+ years of Salesforce configuration, implementation, maintenance and success metric measurement

Proven experience in transitioning multi-national companies from legacy CRM systems to Salesforce

Successfully migrated 100+ users from the classic Salesforce interface to the Lightening Salesforce interface

Advanced Salesforce administrative skills; supported 400+ sales, marketing and technical service personnel

Knowledgeable in third party enterprise relationship planning (ERP) integrations i.e. Microsoft DAX, NetSuite

Experienced in the creation of Salesforce documentation, i.e. user guides, process flow charts, QRGs, etc.

Skilled business analyst with over 12 years experience providing 24/7 support to multiple business units

Seasoned facilitator with the ability to engage and maintain participant interest during workshops and trainings

Adaptable and agile with the ability to seamlessly integrate into new work environments and company cultures

TECHNICAL SKILLS

Salesforce UI

Classic and Lightening

Salesforce tools

Force.com, object creation and customization, change sets, Excel Connector

Integration tools

Apex Data Loader, Import Wizard, Data Export, Mass Delete

Electronic solutions

Google Web Services, DocuSign, Timba Survey, Marketo

Databases

Access, DB2, My SQL

Microsoft

Word, Outlook, PowerPoint, Project, Visio

PROFESSIONAL EXPERIENCE

Salesforce Administrator / Trainer October 2018 – November 2019 Flow Alkaline Spring Water Toronto, Canada

Launched a knowledge based repository used by 90%+ of staff – the most successful rollout for the firm

Sourced, applied for and secured on-going licenses fees from Integrated vendors

Collaborated with leaders from Sales. Marketing, Customer Service to stream line upgraded training procedures

Created employee training documents and Mp3 and posted them on company Intranet

Designed, setup and maintained Salesforce standard objects, custom objects, user roles, security and workflow

Ensured data integrity through the use of de-duping, loading & exporting tools using data loader

Onsite/offsite point of contact for salesforce for entire organization (161 users)

Monitor Team adoption rate and usage

Developed all reports & Dashboards, and processes to continuously monitor data quality and integrity

Salesforce Administrator / Business Systems Analyst (BSA) January 2018 – August 2018 Empire Communities Toronto, Canada

Responsible for the administration and support of the organization’s Canadian and US based Salesforce users

Collaborated with the Executive Vice President of sales in the creation and implementation of a post-roll-out strategy that saw user adoption increase from 30% to 80% in the first six months, and up to 95% after one year

Established, recorded and disseminated Salesforce best-practices for sales, marketing, IT and customer support

Created department specific scenarios to test, monitor and ensure the success of integrations, upgrades and releases

Benchmarked processes & procedures through the creation of standardized documentation and training material

Coordinated with the heads of sales and marketing in both the internal and external promotion of Salesforce updates

Maintained security protocols, i.e. user permissions, role hierarchy, sharing rules and administrative settings

Managed all Salesforce integrations, including data virtualization, data management and event driven architecture

Business Systems Analyst October 2015 – December 2017 Scotiabank Toronto, Canada

Acted as the project manager for a collaborative effort between finance and automotive lending to implement Salesforce business solutions; implemented/tracked/reported on solution usage. Created business documentation

Identified and implemented business improvement processes leveraging Salesforce, i.e. lead conversion, customer interaction analysis, automated personalized email responses, communication optimization, etc.

Created a QRG aligning report type to data requirements; i.e. pipeline trends to forecast sales revenue

Responsible for the day-to-day operations of 72 new Salesforce users; trainings, troubleshooting, maintenance, etc.

Developed the policies and procedures to ensure data integrity and security access to the system for multiple users

Created, led, and measured the success of executive level presentations across multiple departments

Salesforce Consultant January 2012 – October 2015 Resolvergrc Toronto, Canada

Was brought on as the lead consultant to implement the company’s first ever business software solution

Analyzed system design requirements, implementation feasibility, timelines and solution cost effectiveness

Suggested, oversaw the procurement of, and liaised with developers in the implementation Salesforce

Created the processes required to transfer 5+ years of manually entered Excel data to Salesforce

Provided the thought leadership and architectural expertise necessary to deploy existing data to the Cloud

Directed marketing on positioning and roll-out to ensure a positive user experience and subsequent adoption

Oversaw the creation of system and user material, including support models, management guides, QRGs, etc.

Successfully supported a 100% system user adoption rate within three months of roll-out

Business Systems Analyst (Contract) April 2012 – December 2012 BMO Capital Markets Toronto, Canada

Collaborated with stakeholders and end users across various business units to map current processes

Supported all new and existing business units using Salesforce; management, sales, marketing, call centre, etc.

Created and reviewed user scenarios to test the system during three integrations, two upgrades, and two releases

Performed unit, integration and performance testing to identify and communicate impending challenges

Salesforce Administrator November 2010 – March 2012 Omron Canada Inc. Toronto, Canada

Managed the project and teams involved in the deployment of Salesforce in Canada, the USA and Brazil

Developed a new reporting system and dashboard, enabling access to on-time, ready information and data

Created, deployed, analyzed the results of, and made recommendations on, 60,000+ customer satisfaction surveys

Technical Support Manager July 2008 – October 2010 Vivosonic Inc. Toronto, Canada

Architected, implemented and configured Salesforce to seamlessly interface with existing propriety systems

Made recommendations on how best to leverage Salesforce to meet evolving international business requirements

Provided direct, interactive customer support for 50+ international medical product distributors and users

Coordinated the alignment of Salesforce processes to IT compliance standards (ISO 13485:2003)

EDUCATION

EVERGREEN COLLEGE Toronto, Canada

Corporate Training Certificate 2014

SALESFORCE.COM Toronto, Canada

Salesforce Administration 201 & 301 Certificate 2006

DeVRY INSTITUTE OF TECHNOLOGY Toronto, Canada

Electrical Engineering Technician Diploma 2003

HUMBER COLLEGE Toronto, Canada

Electrical Engineering Technician Diploma 1994

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