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Analyst Software

Location:
Everett, WA
Posted:
October 15, 2020

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Resume:

Nestor R. Martija

IT System Analyst

Everett, WA 98208

425-***-****

adgz69@r.postjobfree.com

OBJECTIVE

Outgoing leadership and IT System Analyst that possesses a passionate desire to solve problems, grow profits, and create efficiency. With 5+ years of experience, I am seeking an environment where my skills and knowledge can be tested and challenged.

QUALIFICATIONS

- Personal and Professional experience with Hardware/Software process

- Systematic problem-solver and methodical thinker with strong assessment and organizational skills.

- Able to prioritize, plan, and execute multiple tasks within a time-sensitive environment.

- Proven interpersonal communication skills with extensive customer service experience.

EXPERIENCE

Seattle Genetics (Contractor)

Software IT Analyst

Software Asset Management Analyst

Created first Software Asset management system at Seattle Genetics

Established Processes and guidelines for other employees to follow.

In charge of acquiring new licenses for specific software’s

Part of project for implementing ServiceNow

Tracked and managed licensing for over 50+ software system.

Created Licenses acquisition KB articles for each software.

Coordinated with Vendor Management and Enterprise Architecture for License approval and

delivery

Seattle Genetics - Stratus Project April 2019 – September 2019

Migration Lead

Managed a team of 16 techs for a device refresh project

Handled escalated issue during device setup

Supervised Senior Oncology Account Manager (SOAM) onboarding process

Quality assurance for Device and hardware deployment

Nordstrom System Analyst I Hardware Management November 2017 – August 2018

Performed audit on serialized assets and consumables for all corporate building locations

Asset tagged all serialized assets and assigned it to corporate users

Fulfilled users request for serialized assets/consumables via Service Now ticketing system

Maintained and monitor inventory counts and when inventory was low had IT Purchasing create new purchase order to vendor

Received and recorded all serialized assets and consumables

Monitored H.A.M mailbox for inquiries and questions from corporate users

Manually placed labels on serialized assets and consumables to be deployed to corporate users

Contacted vendors on status of purchase orders ETA

Helped team with projects that required manually moving serialized assets/consumables from one building to another

Manually transferred serialized assets/consumables from one building to another in order to fulfill users request for that specific building location

Attentive and moved with urgency when VP needed a task to be fulfilled with high priority

Nordstrom Client Technology Support November 2014 – 2017

-Provide quick and accurate problem resolution over the phone and e-mail for a variety of user problems

-Explain technical concepts in simple, easy to understand terms to ensure comprehension by all users, regardless of their computer competency

-Attend training to gain competency in technical problem determination and resolution

-Summarize and log all calls accurately within a call tracking system

-Demonstrate initiative by quickly following established processes to solve system problems

-Demonstrate a commitment to teamwork through relationship building and collaboration

-Deliver productivity through time efficiency and a commitment to strong results

-Act as a role model and set a high personal standard of performance

-Potential to work remotely depending on productivity

TEK SYSTEMS /Boeing Company, IT Analyst - Line of Business Application Support January 2010 –November 2014

Providing support for issues with Boeing Applications and software Business Application Support LOBAS

Support for commercial and defense aircraft programs BCA/BDS

Specialized in Cad Cam, DCAC, ERPLN, UNIX and Single Glass Servers

Analyzed problems that occur on the server side or client side that may exist.

-Troubleshoot problems regarding end user applications and faulty applications

Given leadership and responsibilities to resolve generated tickets created for Airplane on Ground issues

EDUCATION

Bellevue College, Bellevue

Certificate in Application Support

May 2012

Shoreline Community College, Shoreline

Graduated in June 2004 with an Arts & Associates Degree in General studies with a concentration in



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