Nestor R. Martija
IT System Analyst
Everett, WA 98208
Outgoing leadership and IT System Analyst that possesses a passionate desire to solve problems, grow profits, and create efficiency. With 5+ years of experience, I am seeking an environment where my skills and knowledge can be tested and challenged.
- Personal and Professional experience with Hardware/Software process
- Systematic problem-solver and methodical thinker with strong assessment and organizational skills.
- Able to prioritize, plan, and execute multiple tasks within a time-sensitive environment.
- Proven interpersonal communication skills with extensive customer service experience.
Seattle Genetics (Contractor)
Software IT Analyst
Software Asset Management Analyst
Created first Software Asset management system at Seattle Genetics
Established Processes and guidelines for other employees to follow.
In charge of acquiring new licenses for specific software’s
Part of project for implementing ServiceNow
Tracked and managed licensing for over 50+ software system.
Created Licenses acquisition KB articles for each software.
Coordinated with Vendor Management and Enterprise Architecture for License approval and
Seattle Genetics - Stratus Project April 2019 – September 2019
Managed a team of 16 techs for a device refresh project
Handled escalated issue during device setup
Supervised Senior Oncology Account Manager (SOAM) onboarding process
Quality assurance for Device and hardware deployment
Nordstrom System Analyst I Hardware Management November 2017 – August 2018
Performed audit on serialized assets and consumables for all corporate building locations
Asset tagged all serialized assets and assigned it to corporate users
Fulfilled users request for serialized assets/consumables via Service Now ticketing system
Maintained and monitor inventory counts and when inventory was low had IT Purchasing create new purchase order to vendor
Received and recorded all serialized assets and consumables
Monitored H.A.M mailbox for inquiries and questions from corporate users
Manually placed labels on serialized assets and consumables to be deployed to corporate users
Contacted vendors on status of purchase orders ETA
Helped team with projects that required manually moving serialized assets/consumables from one building to another
Manually transferred serialized assets/consumables from one building to another in order to fulfill users request for that specific building location
Attentive and moved with urgency when VP needed a task to be fulfilled with high priority
Nordstrom Client Technology Support November 2014 – 2017
-Provide quick and accurate problem resolution over the phone and e-mail for a variety of user problems
-Explain technical concepts in simple, easy to understand terms to ensure comprehension by all users, regardless of their computer competency
-Attend training to gain competency in technical problem determination and resolution
-Summarize and log all calls accurately within a call tracking system
-Demonstrate initiative by quickly following established processes to solve system problems
-Demonstrate a commitment to teamwork through relationship building and collaboration
-Deliver productivity through time efficiency and a commitment to strong results
-Act as a role model and set a high personal standard of performance
-Potential to work remotely depending on productivity
TEK SYSTEMS /Boeing Company, IT Analyst - Line of Business Application Support January 2010 –November 2014
Providing support for issues with Boeing Applications and software Business Application Support LOBAS
Support for commercial and defense aircraft programs BCA/BDS
Specialized in Cad Cam, DCAC, ERPLN, UNIX and Single Glass Servers
Analyzed problems that occur on the server side or client side that may exist.
-Troubleshoot problems regarding end user applications and faulty applications
Given leadership and responsibilities to resolve generated tickets created for Airplane on Ground issues
Bellevue College, Bellevue
Certificate in Application Support
Shoreline Community College, Shoreline
Graduated in June 2004 with an Arts & Associates Degree in General studies with a concentration in