Present Location: Al-Azhaari, Madinah - KSA
To join a dynamic and progressive hotel industry who’s ofering ample opportunities of diversifed exposure and challenging environment where I can further fourish my professional skills and outstrip in my career.
Present Experience: -
Employer : Saja Al Madinah Hotel
Duration : November 2017 till date
Position : Housekeeping Manager
Tasks and Responsibilities:
Manage the daily activities of the Housekeeping department to include appropriate cleaning of all ofces, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
Daily supervision of the housekeeping staf, including the day, event and post-event crews.
Daily supervision of the grounds keeping staf, including the day, event and post-event crews.
Purchase, re-order and maintain housekeeping supplies and inventory.
Recruit, schedule and train all new housekeeping staf members.
Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.
Uphold the highest standards of cleanliness, safety, and conduct. Previous Experience: -
Employer : Swiss International Royal Hotel Riyadh
Duration : August 2016 until October 2017
Position : Cluster Executive Housekeeper
(Reporting to General Manager)
Tasks and Responsibilities:
Assign duties to members of staf.
Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization.
Develop minimum standards for prospective members of his department and minimum standards for rating the work.
Listen to customers’ complaints and ensure that the complaints are addressed efciently and efectively.
Stand-in for any member of staf that is unavailable to carry out their duties in order to prevent any unflled gap.
Responsible for ensuring dirty laundries are timelessly and appropriately cleaned.
Order supplies for the housekeeping department.
Ensure efcient use of departmental resources.
Direct all housekeeping activities.
Maintain good relationship with customers and/or clients and suppliers of housekeeping items.
Maintain good relationship with managers of other units in the organization. Previous Experience: -
Employer : Golden Tulip Resort currently known
Dana Beach Resort
- Consisting of 225 Luxury Villa’s with Jacuzzi &
Pool at the backyard, and a vast public area
which includes cofee shops 03 type of
restaurants, big recreational area & one of
the best SPA of Kingdom.
Half Moon Al Khobar – KSA
Duration : Feb 2011 to July 2016
Position : Assistant Housekeeping Manager
(Reporting to Rooms Director)
Attend or conduct pre- shift brief meeting at 8:00 am daily.
Maintain clear and efcient communication and coordination with the Front Ofce and other departments of the resort.
To attract, motivate and retain staf. Provide best leadership support and is readily accessible to staf.
Assist in interviewing, scheduling, training, development, empowerment, coaching and counseling of staf.
Conduct performance, salary reviews and progressive discipline.
Train staf by following hotel guidelines for the safe handling of all housekeeping chemicals and equipment.
Review and monitor daily schedule to ensure enough coverage for that day
Refer and follow up on maintenance/equipment issues with Engineering. Work closely with the House call Engineer for simple and quick repairs.
Respond to and follow through on guest requests, concerns and problems to the guest’s satisfaction.
Delegate assignments and supervise all staf, House Attendants, Room Attendants, lobby Attendants, turndown Attendants, Linen Room Attendants and Ofce coordinators.
Oversee work of contracted labor e.g. night cleaners and make consultation regarding general maintenance of public areas and Back of the House.
Monitor and perform inventories weekly / monthly. Ensure enough guest supply, linen supply and uniform.
Coordinate with the outside laundry to ensure that Room Linen/terry, guest clothing and staf uniforms are correctly processed and returned in a timely manner.
Manage operating expenses to minimize costs while still maintaining excellent guest services.
Assist with budgeting, forecasting and fnancial planning of the department.
Assist with scheduling and payroll cost controls, such as edit daily employee time card and enter employee schedule in the system weekly
Supervise and conduct daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hotel. Ensures compliance with the hotel’s Standards of Excellence, health/sanitation standards and regulations.
Helping the executive housekeeper with the budget, forecasting, CAPEX and other operational matters.
Educational Attainment: -
HSSC (Matriculation) from Rawalpindi Board of Intermediate, Rawalpindi.
Diploma in Commerce from Punjab Board of Technical Education, Lahore.
Bachelor in Art (continuous) from Allama Iqbal Open University. Strength: -
Excellent Correspondence Skills
Quickly adapts to changing environment
Professional Training: -
Fire & Safety
Be my guest
Do’s & Don’ts
How to be a Hotelier
Additional Qualifcations: -
Expert using Winhms – Windows based Hotel software.
Expert using Wishnet – Prologic – Hotel Software
Expert using OPERA – Hotel Software
I was selected “Vice President” of “Staf Committee” in year 2013. Personal Data: -
Date of Birth 28th August 1985
Iqama Status Valid & Transferable
Father’s Name Raja Arshad Mahmoud
Marital Status Married
Permanent Address Saja Al Madinah Hotel Near Masjid e Nabvi
Madinah Al Munawarrah KSA
Languages Known Urdu, Punjabi, English, Arabic
I hear by understand and confrm that, the above data in which I mentioned in my resume are true and correct.