Karl Johnson

** *** **** **** - ****, RI *****

401-***-**** cell – adgz5j@r.postjobfree.com - https://www.linkedin.com/in/karljohnson5

Director of Software Quality Assurance/Engineering

Software Quality Assurance – Business Requirements Development – Personnel Management –

Risk Avoidance & Mitigation – Vendor Management – Program Administration

Senior IT executive with over fifteen years of success in providing B2B support of Global 1000 companies representing a variety of industries. Consistently facilitates evidence-driven process improvement initiatives that propel the resolution of internal and external client’s needs and ensure end-user satisfaction. Remains performance focused and profit-driven in fast-paced environments with competing priorities.

Serves as a trusted advisor and confidante to executives, board members, management teams and staff, inviting the exploration and consideration of new ideas. Dedicated to supporting team efforts with close, vested involvement in projects and creating an environment that leverages, and subsequently rewards, the unique strengths of individual employees. Focused, achievable and measurable personal and team goals that align to the organization’s strategy and objectives. Competencies include:

- Process Review & Improvement - Change Management

- Resource Planning & Allocation - Market Penetration & Expansion

- Strategy Development & Execution - Team Building & Employee Satisfaction

- Cost Analysis & Financial Accounting - Communication of Direction, Mission & Focus

-Agile, Waterfall and Hybrid Development Methodologies

Career Synopsis

UST Global, Hope, Rhode Island 2018 – 2020

UST Global is a multinational provider of Digital technology and transformation, IT services and solutions serving clients in banking, healthcare, retail and more.

Director of Quality Engineering, North America (2018 - 2020)

Oversaw efforts and output of internal design teams, external vendors and suppliers, and manufacturing partners in developing and improving product line.

Identified $10 million in new revenue opportunities through focused evaluation of newly adopted software testing campaign results.

Saved an average of 10 % of effort through new ways to efficiently support client interaction and accurately define user requirements in creating Quality Engineering solutions that provide the most consistent and reliable service available in the marketplace.

Conducted Quality Engineering Transformation consultation, drafting and approving pre-sale RFP response and solutions in support of Quality Assurance (QA) / Quality Engineering (QE) best-practice initiatives; consultation also identified opportunities for process improvements and efficiency gains in QA / QE lifecycle.

Prioritized frequent interaction with the Development, Test and Project Management teams to ensure proper access to resources necessary in creating solutions and achieving milestones.

State Street Corporation, Boston, Massachusetts Pre 2000 – 2017

Senior Vice President Quality Assurance (2014 - 2017)

Oversaw all facets of functional and regression software testing for accounting, derivatives, pricing and valuation business applications.

Managed $20 million annual budget supporting functions to include staffing, hardware and software needs for enterprise division of Software Quality Assurance program.

Managed global team of 400 personnel dispersed across fulltime and vendor resources, geographically dispersed between 5 countries/ 7 time zones, achieving congruency of mission, fulfilling project objectives and delivering measured solutions to complex, back office and middle office processing teams for the investment services portion of the finance industry

Realized $12 million in annual cost savings and avoidance through responsible and deliberate project sponsorship and management of a Test Data Management solution yielding a 90% ROI; focused on optimized test data, and production like scenario coverage for all aspects of back office and middle office functions.

Served as program sponsor and provided direct oversight for the implementation of an Enterprise Test Data Management solution delivering higher quality testing, reduced time to market and test cost savings of 12% annually.

Spearheaded program management of Machine Learning practice, service catalog and data governance model, focusing on transaction processing and Nav Creation of efficiency gains.

Accelerated test automation program covering 82% of regression test scenarios in 6-month period surpassing 70% goal

Led design of Nav metrics dashboard and supporting metrics for North American mutual funds and global fund valuations to facilitate process improvements.

Managed approximately 5 vendor relationships that were crucial in supporting ongoing software testing and business processing analysis.

Senior Vice President Business Process Architecture (2013 - 2014)

Managed global team of 20 personnel, geographically dispersed between 3 countries/ 6 time zones, achieving congruency of mission, fulfilling project objectives and delivering measured solutions to complex, back office and middle office processing teams for the investment services portion of the finance industry.

Responsible for aligning business requirements for fund accounting and valuation processing, to end state transformation solutions while ensuring that strategy and milestones were plainly communicated to clients, business partners, and other stakeholders.

Oversight of novel Business Process Modeling implementation to facilitate opportunity identification related to fund accounting and valuation processing automation

Charged with directing the efforts of all Business Process Lab experimentation surrounding Nav automation and processing efficiencies.

Managed creation of global pricing and validation value chain and act as IT representative to clients and senior business representatives for large programs and initiatives.

Ensured the development of clearly defined business and IT interaction model in support of transformation efforts; consistent communication of status and goals propelled employee buy-in and investment in desired results.

Vice President Transformation IT Delivery Manager (2011 - 2013)

Reported to Senior and Executive Vice President transformation committee members regarding Program Management of IT delivery for operations transformation program including multiple application deliveries simultaneously,

Revealed $450 million expenditure savings over a 4-year period through in development and management of newly adopted IT Transformation delivery process delivering business digitization efficiencies.

Led design effort for automation of Nav creation and validation process, project included workflow and dashboard components optimization.

Managed a $130 million budget in delivering, on-time, a 4-year program consisting of IT and Operations solutions in support of back office operations transformation efforts

Implemented critically needed program tracking and issue resolution initiative, employing MS Project and internally developed project tracking tools to record data and calculate reach.

Budgeted active and proposed projects ranging in cost from $50k to $1.5 Mil and diligently researched pricing, margins and risk factors.

Vice President Software Quality Assurance (Pre 2000 - 2010)

Managed test design and execution for enterprise accounting, derivatives, valuation and technology applications (TA) in support of mutual fund operations; entrusted to provide oversight of quality assurance initiatives and the adoption and advancement of automated testing tools and protocols.

Organized a team of 50 specialists to predict and mitigate potential risks of EURO currency conversion test process and validation.

Managed large-scale test efforts such as data center moves and large back and middle office client conversions involving 100 personnel and affecting up to 200 customers.

Achieved 5% productivity gains semi-annually and 8% budget savings annually against $24 million budget; savings realized through improved vendor efficiency metrics and oversight.

Oversight of Banking integration efforts for onboarding of new Italy Middle office division of State Street Corp.This resulted in an expanded operation of State Streets Middle and Back office operations for institutional investors across the Europena region.

Creation of MIddle Office Client Onboarding vaidation and test approach, ensuring seemless integrtion of State Streets new Middle office offering to clients, focusing on risk mitigration.

Oversaw design and implementation of automated enterprise production validation process derived as a result of increased production issues, ensuring reduced risk to business processing and increased client satisfaction.

Help Desk Information Advisor (Pre 2000 - 2010)

Created training program of maintenance functionality tailored for end users and serviced Level 1 tracking and research of end user processing issues as they related to Mutual Fund business applications.

Previously held role of Fund Accountant; functions included maintaining all aspects of fund accounting records and transaction processing for 40 Act Mutual and Pension fund clients, requiring comprehensive understanding of fund accounting, valuation and custody processing.

Education, Training, Certifications, & Technical Proficiencies

Rhode Island College, Providence, RI, Bachelor of Science, Accounting

SQE, Test Management Certified

Extensive experience with Agile, Waterfall and Hybrid Software Development Life cycles; Microsoft tool suite; ALM software testing management and RTC Agile tools.

Associations, Awards & Community

Boy Scouts of America, Assistant Scout Master

Warwick Girls Youth Softball Association Coach

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