Healthcare/ customer service
Resume:
Joell Farrar
Oakland,CA
adgz53@r.postjobfree.com
SUMMARY
● Highly organized, goal-oriented, team player seeking a position in the medical field.
● Proven ability to identify and implement improvements to streamline processes that increase efficiency and productivity.
● Familiarity complying to medical practice standard operating procedures billing and reimbursement related questions supporting customers.
● Flexible and versatile with communication and problem-solving skills required to maintain cooperative working relationships in deadline-driven environments, while providing excellent customer service to a diverse population.
EDUCATION:
Bryman College, Hayward, CA 2015
Medical Administrative Associates AA Degree (Graduate) PROFESSIONAL EXPERIENCE:
SF Pretrial Diversion
Front Desk Safety Assistant San Francisco, CA 7/2020- Present
● Interact with clients and staff to ensure a safe, respectful environment.
● Perform daily routine safety inspections to prevent any safety hazards.
● Use communication skills to de-escalate situations that may arise during client and staff visits.
● Provide reports to the safety and health committee. Ricoh USA
Field Service Representative San Francisco, CA 09/2019 - 06/2020
● Printed documents at various locations in the tech sector and law firms.
● Received, sorted, and sent mail packages via USPS and FedEx.
● Answered reception phones using business Skype and Arc Attendant.
● Assisted with general administrative duties.
Aiken Welch
Court ReportingFirm Oakland, CA 04/2019- 09/2019
● Binded, prepared, and shipped transcripts and exhibits for shipping via UPS or other methods.
● Received delivered packages, distributed copies and scanned legal documents as needed.
● Performed administrative duties and client customer services as needed. Kaiser Permanente
Administrative Assistant (Temp) Oakland, CA 08/2018-10/2018
● Uploaded documentation into the cloud.
● Reviewed Physicians Benefits & Eligibility.
● Assisted the Benefits Accounting on the Desk Procedure.
● Scanned documentation for Medicare Part B.
● Scanned documents for Plan 1 Post-Retirement and Pension plan for Physicians Joseph Saveri Law Firm
Temp/Data Entry San Francisco, CA 04/2018-05/2018
● Organized files and collected data to be entered into the computer systems.
● Made phone calls to clients on behalf of the company.
● Followed up on the clients’ business information.
● Entered information into the computer database system with accurate attention to detail. Genentech
Reimbursement Specialist South San Francisco, CA 12/2017–01/2018 Contract Case Management
● Liaison for customer patient care.
● Provided customer focused reimbursement support to patients, health care providers, and vendors and insurance companies.
● Educated, informed, and assisted patients and providers to navigate through the reimbursement process.
● Provided excellent customer service under difficult stressful situations.
● Performed insurance benefit investigations to ensure patient care.
● Identified barriers in reimbursement to facilitate referrals to alternative coverage and financial assistance programs for Lucentis drug recipients.
● Entered and managed patient data into an inhouse Salesforce (PACT) database system. Safeway
Department Manager Oakland, CA 06/2005-11/2017
● Performed assistant managerial activities for store and staff.
● Provided customer service to store customers internally and externally.
● Directed and coordinated activities of business/department concerned with production, pricing, and sales.
● Collaborated with the supply chain management department about distribution of products.
● Responsible for hiring, training, managing, developing, and terminating staff.
● Provided input on the organization's financial and budgeting activities.
● Planned, scheduled, and managed staff schedules. Alta Bates Hospital
Volunteer Admitting Clerk, Customer Service Berkeley, CA 04/2015-11/2015
● Admitted patients for outpatient service.
● Prepared and assisted patients with completing registration documents, answering questions and responding to customer service inquiries.
ADDITIONAL EXPERIENCE:
Aids Project of the East Bay Oakland, CA 11/2013–01/2014 Intern/Receptionist
● Provided customer service support for patient care.
● Assisted patients in medical insurance enrollment.
● Ensured pharmacy received and completed patient prescriptions.
● Provided customer service greeting patients and scheduling appointments.
● Coordinated patient referrals to outside medical providers.
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