DATE OF BIRTH
United Arab Emirates
Extremely motivated to maximize every opportunity in life. Through my studies and employment, I have developed strong analytical skills, and
exceptional customer service experience.
I am confident, hardworking and enjoy challenges. I have the ability to learn new systems and procedures quickly.
My variety of experience has demanded creativity, initiative and the ability to work well within a team as well as an individual.
Driven to leading a team to success through managerial experience.
References available on request.
BA (Hons) Degree – Tourism Business Management
University College Birmingham ` September 2007 – June 2011
BTEC NATIONAL DIPLOMA – Travel & Tourism
Worcester College of Technology ` September 2005 – June 2007
AS LEVELS IN LAW, PSYCHOLOGY AND SOCIOLOGY
Worcester College of Technology ` September 2004 – June 2005
VVIP In-Flight Service Manager- ROYAL JET UAE December 2019-Present
Overall in charge and responsible for delivering exceptional customer service in a proud, professional manner, maintaining integrity, confidentiality, diplomacy at all times.
Motivate, develop and lead staff by providing onboard training, coaching and guidance. Assess onboard performance and fair and constructive feedback.
Accommodating changes, short notice and extended flight duties due to the airlines nonscheduled operation.
VVIP Flight Attendant – ROYAL JET UAE April 2018 -December 2019
Delivering exceptional customer service in a proud, professional manner. Providing a safe environment onboard through safe work practice and SEP knowledge.
First Class Flight Attendant – ETIHAD AIRWAYS UAE June 2011 - April 2018
Exceeding guest expectations through delivering personalized inspired service for one of the worlds leading airline. Fully trained to deal with security & medical emergencies.
PICU Ward Assistant – WORCESTER ROYAL HOSPITAL October 2008 – June 2011
Working within a small team on a highly secure ward ensuring the general safety of patients whilst assisting the nursing staff.
LICENSES, TRAINING & AIRCRAFT EDUCATION
First & Business Cass Training
Completed AB-INITIO Cabin Crew Training
Completed First Class Suite Training
Completed SEP and Aviation Health Training
GCAA Flying and Medical License
Completed Inspired Service Training-Premium
GCAA approved SCCM course
Royal Jet In-Flight Manager Development & Training Program
Airbus 319, 320, 321, 330-200/300, 340-500/600, A380, Boeing 773, 77L, 787, BBJ 737
Bombardier Global 5000
VVIP INFLIGHT SERVICE MANAGER