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VVIP Inflight Service Manager

Location:
Abu Dhabi, United Arab Emirates
Posted:
October 15, 2020

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Resume:

DATE OF BIRTH

** ******* ****

GENDER

Female

MARITAL STATUS

Single

CURRENT RESIDENCE

United Arab Emirates

NATIONALITY

British

PROFILE

Extremely motivated to maximize every opportunity in life. Through my studies and employment, I have developed strong analytical skills, and

exceptional customer service experience.

I am confident, hardworking and enjoy challenges. I have the ability to learn new systems and procedures quickly.

My variety of experience has demanded creativity, initiative and the ability to work well within a team as well as an individual.

Driven to leading a team to success through managerial experience.

CONTACT

PHONE: +971-****-*****

PHONE: +44-744*-******

EMAIL: adgz3w@r.postjobfree.com

Linkedin.com/Lubna-aziz-344571b2

REFERENCES

References available on request.

EDUCATION

BA (Hons) Degree – Tourism Business Management

University College Birmingham ` September 2007 – June 2011

BTEC NATIONAL DIPLOMA – Travel & Tourism

Worcester College of Technology ` September 2005 – June 2007

AS LEVELS IN LAW, PSYCHOLOGY AND SOCIOLOGY

Worcester College of Technology ` September 2004 – June 2005

WORK EXPERIENCE

VVIP In-Flight Service Manager- ROYAL JET UAE December 2019-Present

Overall in charge and responsible for delivering exceptional customer service in a proud, professional manner, maintaining integrity, confidentiality, diplomacy at all times.

Motivate, develop and lead staff by providing onboard training, coaching and guidance. Assess onboard performance and fair and constructive feedback.

Accommodating changes, short notice and extended flight duties due to the airlines nonscheduled operation.

VVIP Flight Attendant – ROYAL JET UAE April 2018 -December 2019

Delivering exceptional customer service in a proud, professional manner. Providing a safe environment onboard through safe work practice and SEP knowledge.

First Class Flight Attendant – ETIHAD AIRWAYS UAE June 2011 - April 2018

Exceeding guest expectations through delivering personalized inspired service for one of the worlds leading airline. Fully trained to deal with security & medical emergencies.

PICU Ward Assistant – WORCESTER ROYAL HOSPITAL October 2008 – June 2011

Working within a small team on a highly secure ward ensuring the general safety of patients whilst assisting the nursing staff.

LICENSES, TRAINING & AIRCRAFT EDUCATION

First & Business Cass Training

Completed AB-INITIO Cabin Crew Training

Completed First Class Suite Training

Completed SEP and Aviation Health Training

GCAA Flying and Medical License

Completed Inspired Service Training-Premium

GCAA approved SCCM course

Royal Jet In-Flight Manager Development & Training Program

Airbus 319, 320, 321, 330-200/300, 340-500/600, A380, Boeing 773, 77L, 787, BBJ 737

Bombardier Global 5000

LUBNA AZIZ

VVIP INFLIGHT SERVICE MANAGER



Contact this candidate