Front Office Food

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SHOBINI PADMANAPAN

Cameron Highlands, Pahang, 39000 010-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Skilled Restaurant Supervisor with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Seeking to advance a professional career in the restaurant industry as an Assistant restaurant manager or Human Resource Management. SKILLS

Excellent problem-solving and critical

thinking abilities

Good administrative abilities

Good written and verbal

communication skills

Strong supervisory and leadership

skills

Solid understanding of guest relations

and customer service within hotel

industry

Terrific interpersonal and social skills

Strong understanding of all aspects of

hotel management

Ensures hotel staff follow excellent

guest care standards

Good ability to analyze budgets for

hotel departments and restaurants

WORK HISTORY

SUPERVISOR 12/2018 to 02/2020

Mandarin Oriental, Kuala Lumpur, Selangor

Appraise situations under high stress and make accurate decisions Communicate with large diverse staff

Train, assign tasks, prepare schedules, cut liabilities, update and file paperwork Addressed complaints and resolved problems

Assigned and coordinated work of employees

Supervised serving of meals

Inspected kitchen and dining areas

Ensured sanitary standards

Followed all brand expectations and trainings

Responsible for ordering, purchasing and invoicing, working with a variety of vendors and improving margins

Organized marketing events, special dinners, and opportunities to increase sales Demonstrated a positive attitude and energetic personality with a strong work

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ethic

Assisted management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees

Welcomed and acknowledged all guests according to company standards, address guests' service needs, and thanked guests with genuine appreciation Developed and maintained positive working relationships with others, supported team to reach common goals, and listened and responded appropriately to concerns of other employees

Prepare cash at beginning of each shift. Close out cash and credit card payments to reconcile

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in acceptable manner Investigate and resolve complaints regarding food quality, service, or accommodations

MANAGEMENT TRAINEE, INTERN 06/2017 to 12/2018

Mandarin Oriental Kuala Lumpur, Kuala Lumpur, Selangor Served as a Hotel Management Trainee under the supervision of the Food & Beverage Director

Evaluated customer feedback and reported about the outcome Responsible for assisting more than 20 guests in high-end luxury hotel with services on and off-site

Coordinate with housekeeping and other departments to keep the restaurant look clean and providing guests with a good experience

Helped guests make reservations over the phone calls and inputted online information and reservation into the computer systems Provide more than 100 guests every day with services designed to increase their satisfaction, which led an approval rating for more than 97 percent Responsible for answering complaints from customers and finding solutions to improve their stay

Maintained restaurant independently when the supervisors were not available during late night and early morning shift

TRAINEE 01/2013 to 01/2013

Hotel Persada Johor International Convention Centre, Johor Bahru, Johor Performed as waitress

Wedding event decoration in convention centre

Gained experience in banquet luxury events

Managed over 2 big event decorations on same day

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INTERNSHIP STUDENT 01/2012 to 06/2012

Hotel De La Fern Cameron Highlands, Cameron Highlands, Pahang Learnt professionalism in the workplace, progressive learning principles, soft skill development and ultimately, employability

Improved communication skill

Learnt how to work diligently in order to resolve any issues that may arise Worked in front office, housekeeping, kitchen and food and beverage department EDUCATION

Bachelor of Hospitality and Business Management : 2017 Nilai University

GPA: 3.07

Diploma : Hotel Management and Catering, Years Full-Time, 2013 Politeknik Ibrahim Sultan - Negeri Sembilan, Malaysia ADDITIONAL

INFORMATION

ACTIVITIES & AWARDS, Participant of Malaysia Business Event Week (2015) Vice Secretary of Entrepreneurship Innovation Leadership (2016) Committee member of E-Cell Club (2016-2017) Usher for International Cultural Event (2016) Participant of Wadhwani Foundation Ideation and Opportunity Evaluation Workshop (2016) Participant of Financial Education (2015)

ACCOMPLISHMENT

S

Employee of the month (2019)

CERTIFICATIONS

Nilai University

Leadership Development Programme (Outward Bound)

Mandarin Oriental

Leadership & Teambuilding Training (2018)

Food Control Training (2018)

On-job Training Techniques Programme (2019)

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