HARSHIKA LILWA

PROFILE

A result oriented & energetic

individual with over 7.5 years

experience in the banking industry

primarily focusing on KYC onboarding.

CONTACT DETAILS

PHONE:

+971-**-*******

EMAIL:

adgyzt@r.postjobfree.com

LANGUAGES KNOWN

English: Professional Proficiency

Hindi: Native

Sindhi: Native

Arabic: Limited Working Proficiency

OTHER DETAILS

Date of Birth: August 16, 1993

Nationality: Indian

SKILLS

AML & KYC

Quality Assurance

Process Re-Engineering

Product & Business Development

Customer Service & Retention

Coordination & Operations

Team Work

Adaptability

EDUCATION

BUCKINGHAMSHIRE NEW UNIVERSITY

MBA - August 2020 - Pursuing

MADONNA UNIVERSITY

Bachelors of Science (Accounting) September 2012 – May 2016 WORK EXPERIENCE

Noor Bank

Senior Pre-Screening Analyst January 2016–March 2020

• To review the account opening application, KYC and company legal documents for business account opening as per guidelines and internal checklist for all new to bank clients.

• To verify that the forms have been completed and provided appropriately as per the checklist.

• Conducting AML and Central Bank checks.

• Verifying the adverse media checks conducted by the front end staff.

• Assessing Customer Due Diligence and Customer Risk Rating matrix for on-boarding or re-profiling KYC.

• Supporting the department by timely reviewing and developing new procedures for conducting KYC.

• Supporting the business managers with any clarifications or concerns on rejected cases.

• Monitoring the transactions in the accounts of existing clients.

• Reviewing supporting documents provided by the front end team for high risk cases.

• Raising alerts within the team for any suspicious document, activity or transaction.

• Training new joiners with the compliance policies and processes.

• Supporting the operations and sales team with KYC re-profiling cases.

• Assist in UAT testing, providing necessary information and training the team members on Ultimus and CRM platforms for use within the organization.

• Supporting the manager and unit heads to oversee the effectiveness of the process followed for on boarding. Noor Bank

Sales Coordinator August 2014–December 2015

• Contacting the existing dormant relationships and re- establishing their connection with the bank.

• Assisting clients in updating their expired documents such as Trade License and Identification documents in the bank records.

• Assisting the front-end team by processing service and maintenance requests such as company legal changes, debit card and cheque book, additional currency accounts.

• Supporting the product and IT team in developing E-KYC platform for internal use.

• Training new joiners with the compliance and product policies and processes.

• Reviewing documents for treasury (structured deposits, Sukuks) and bancassurance products and coordinating with

operations team for processing the same within the TAT.

• Reviewing & managing account opening applications with sales & operations team and coordinating with team till the account is opened, ensuring that the discrepancy rate is maintained below 10%.

• Coordinating with HR regarding the warning letters for the front end staff falling under the performance cycle parameters.

• Preparing, maintaining and circulating MIS for all new to bank cases, rejected and closed cases with the management on weekly basis.

• Preparing MIS on expired documents of the clients and sharing the same with the concern relationship managers.

• Preparing dashboards comparing the business trends on monthly, quarterly and yearly basis.

First Abu Dhabi Bank (formerly known as First Gulf Bank) Tele Sales Executive November 2012–July 2014

• Selling credit card facilities such as cash transfers, installment plans and standing instructions to the existing clients of the bank and achieving targets while maintaining the customer service standards set by the quality assurance manager.

• Cross selling bancassurance products and First Savings Certificate.

• Enrolling customers for standing instructions facilities.

• Generating leads for different departments within the bank.

• Retention of customers.

• Preparing & maintaining MIS on clients contacted, leads generated and conversions.

• Preparing & maintaining MIS on retained clients and monitoring the relationship.

ACHIEVEMENTS

• Certificate of Appreciation (04/2019 – 06/2019)

• Great Job (11/2019) - Launch of New Account Opening Checklist – KANBAN

• Certificate of Appreciation (01/2018 – 05/2018)

• Certificate of Appreciation for Excellent Business Support

(09/2017 – 11/2017)

• Certificate of Appreciation (01/2017 – 12/2017) for Outstanding Support (by Noor Takaful)

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