Sales Customer Care
Resume:
Safa Dawed
Property Management Coordinator& Leasing Representative
adgywt@r.postjobfree.com
Profile
Personal Principle
Always look for a motivation what makes your dreams come true. Don’t wait for the best time to shine, the sun comes after the darkness, you create your best time.
OBJECTIVE
Seeking a career opportunity in an organization where I can achieve my goals and grow with the organization.
EDUCATION & QUALIFICATION
2019 : Master degree in business Development (student)
2018: Training course on TOT (Training of Trainer). Smart Ideas training center Dubai.
2016: Diploma of educational psychology and body language.UK (online)
2014: Training course on important health and the proper use of medication issues, and moderate effective pharmaceutical care costs. Ajman University.
2012: BA First Class Honors in Veterinary Medicine. Gezira University.
2010: Diploma in Computer Science and Customers Service.
2008: High School Certificate. Abu Dhabi
WORK EXPERIENCE
From 15 Dec (2018) to present
Property Management Coordinator &Leasing Representative
Gravity Real State. Abu Dhabi.
Tasks
Answering every prospective resident call, performing a pre-screen to determine needs and qualifications and forwarding the call to an agent for follow-up.
Maintain and update listings of available properties.
Answer each prospecting call to establish initial contact.
Maintains call center database by entering information.
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.
Identify the needs of the prospect and provide information relevant to the need.
Resolves problems by clarifying issues.
Follow up with maintenance team.
Check leasing contract expiry and inform client.
Contact landlord to offer maintenance and property management contract.
Assist the sales department in Sales & Rent transactions.
Follow up with the Sales Team.
Organize and maintain filing systems for the management.
Assist the customers on their requirements; understand their needs and also their feedback.
Maintain leads and availability database and update on the online portals.
consult clients on market condition, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing.
Be in-charge of screening prospective tenants, leasing apartments, preparing contracts of the lease as well as other pertinent documents and facilitating the completion of moving-in paperwork in accordance with the procedures.
Make successful conversions of phone inquiries into scheduled appointments for touring prospective residents on the property.
responsible for research and acquisition of competitive properties.
Able to Plan and implement activities for current residents to nurture and build business relationships with them
From 1 Oct (2015) to30 Oct 2017
Property Coordinator - Quality Control
Three Sixty Real Estate (360)
ADDAX Tower Branch. Abu Dhabi.
Tasks
Maintain a professional relation of the owner with the client of his or her property.
In charge of negotiating contracts with the clients.
Responsible for answering every prospective resident call, performing a pre-screen to determine needs and qualifications and forwarding the call to an agent for follow-up.
Answer each prospect call to establish initial contact and answer questions regarding specific home
Identify the needs of the prospect and provide information relevant to the need.
Ensures every caller has as positive an experience as possible.
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Maintains call center database by entering information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer.
Monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Performs monitors of customer care email responses.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff. ·Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and external quality reports for management staff review.
Perform other duties as assigned.
2014: from (15 Jan 2014to 15 Jan 2015)
Customer service Executive & Call Center
Abu Dhabi Islamic Bank. Abu Dhabi.
Tasks
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
PROPERTY SALES ADMINISTRATOR& Facilities Management
ADCP Abu Dhabi
2010-2013
Responsibilities& Tasks
Coordination with various internal departments, including sales, marketing, operations and accounting
Perform a variety of administrative tasks for real estate agents including but not limited to phone support, preparation and distribution of correspondence, Sourcing the right prospect from the real estate market and convert them to a tenant
Generate lists of properties that are matching with tenants.
Contact the daily assigned leads by the company
Qualify the tenants requirements to match with the proper units in coordination with the listing team
Maintain a proper follow-up on the existing leads by creating future date activities and reminders
Conducting presentations on properties to tenants
Accompany tenants during visits and inspections of property, advising them on the suitability and value of properties they are visiting
Prepare documents such as representation contracts, rent agreements, closing statements
Update system with valid and accurate contact details for customers.
Sourcing tenants leads from the existing clients and the market as well
Maintain ideal and proper level of customer service
Provide valid documentation for the tenants to be able to proceed with the deals closing
Revenue reporting, calendar and scheduling, meeting coordination, filing and copying, et
Use of Prop space CRM to list properties and manage leads and contacts
Manage and execute sales and leasing agreements including drafting MOU/ tenancy contracts
Experience in Tawtheeq online system.
take all the clients feedback's in consideration to provide them with the right apartment.
Prepare multiple units so the clients can meet there expectations.
After leasing the apartment make sure with the client that everything is in great condition
Facilities Management Tasks
overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on
supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
ensuring that basic facilities, such as water and heating, are well-maintained
managing budgets and ensuring cost-effectiveness
allocating and managing space between buildings
ensuring that facilities meet government regulations and environmental, health and security standards
advising businesses on increasing energy efficiency and cost-effectiveness
overseeing building projects, renovations or refurbishments
helping businesses to relocate to new offices and to make decisions about leasing
Drafting reports and making written recommendations.
Languages
Arabic –Mother Tongue
English - Fluent
French - Beginner
Key Computers
ICDL qualification in Microsoft Office
Outlook
Card Management
General and interpersonal Skills
Communication and influencing skills, in person and in writing
Analytical and problem-solving skills
Decision-making
The ability to lead and manage teams and projects
Team working
Attention to detail but also the ability to see the implications for the bigger picture
Commercial awareness
Customer service
Organization, time management, prioritizing and the ability to handle a complex, varied workload
Personal Details
Nationality : Sudanese
Date of birth :7 August 1987
Marital Status : Single
Visa Status : Resident with NOC
REFERENCES
Joined Immediately.
Contact this candidate