Sales Assistant

Tosha Duncan

**** ** **** **. - ******, Kansas **618

Mobile: 785-***-**** - E-Mail ************@*****.***

OBJECTIVE

Seeking employment in an energetic and challenging environment with opportunities to grow with the company.

SUMMARY OF QUALIFICATIONS

Energetic self-starter and creative problem solver

Work well independently or with a team

Customer service experience with superb people and sales skills

Excellent written and oral communication skills and a professional demeanor gained through extensive interactions with the public

Ability to manage multiple tasks in a pressured environment

PROFESSIONAL EXPERIENCE

Clerk, Blue Cross Blue Shield of Kansas (June 2017/ Present)

Maintain files and records so they remain updated and easily accessible, Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.), Answer the phone to take messages or redirect calls to appropriate colleagues, Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc., Undertake basic bookkeeping tasks and issue invoices, checks etc., Take minutes of meetings and dictations, Assist in office management and organization procedures, Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages, Assist in making travel arrangements and booking venues for conferences and events, Perform other office duties as assigned.

Administrative Assistant, Kansas Real Estate Commission (January 2016/June 2017)

Help create and maintain an environment of high quality service to all employees, licensees and callers. Route phone calls to appropriate staff members. Greets and direct licensees and other visitors to appropriate KREC staff. Records completion of Continuing education for licensees by entering data obtained from course rosters and certificates into computer. Advises licensees whether the continuing education requirement for renewal or reactivation of the license have been met. Receives all accounts payable invoices and vouchers and coordinates with the Executive Director and the Department of Administration for prompt payment. Scans and organizes documents in the KREC management system. Processes license applications, renewals, and information changes to ensure all requirements have been met.

Data Entry Management, Southwest Caging (October 2014/October 2015)

Provide services to over fifty non-profit organizations, including veteran’s organizations, cancer and health-related charities, religious organizations, fraternal orders, humane and service organizations. Precise data capture and reporting through scanning equipment or manual data entry. Scan images to capture and transmit to the main computer system suing Wausau Financial Systems Image RPS software. Use manual data capture for client-specific data entry. Enter data directly into the client’s internet-based donor database which included amount donated, name and address. Review Service Level Agreements for each client to determine exception handling procedures (e.g. missing source documents, donation amount thresholds, mismatched check amounts, foreign currency). Generate reports and transaction files formatted and provided on the schedule that best suits the individual client’s needs.

Catering Assistant, Simply Sarah’s Catering (March 2013/October 2014)

Provide customer service by taking pre-event phone calls, e-mails and letters as well as post-event follow up. Tasked with purchasing and receiving a list of food items for events. Prepared food orders such as salads, desserts, box lunches and sandwiches following specific recipes for certain food items. Washing dishes and keeping the kitchen and work area clean and up to the health department standards. Assisted in the setup and teardown of tables, chairs, food and beverages for corporate luncheons, weddings and other various meetings and parties. Worked behind a buffet line to keep the food hot, the chafing dishes full and the area clean.

Sales Associate, Jock’s Nitch Sporting Goods (2011/2013)

Greet customers entering the establishment. Answer customers’ questions, and provide information relevant to merchandise. Put price tag on items and arrange the merchandise on the store floor, placing products in an organized fashion on shelves, racks, counters and sales displays. Inventory Management by monitoring and maintaining the inventory stock. Rang up sales on the cash register, handled various forms of payments such as cash, checks and credit cards and processed refunds, exchanges and voids. At the end of the shift, reconciled accounts to ensure that the sales tally equals the items sold.

EDUCATION

Seaman High School Graduated May 2012

Washburn University August 2012 – May 2013

Baker University January 2018- August 2020

Bachelor of Business Administration Leadership Major

RELEVANT SKILLS/TRAINING

Microsoft Word, OutLook, Excel and PowerPoint; fax and copy machine; type 60+ wpm

REFERENCES

Dawn Johnson Kansas Department of Administration 1-785-***-****

Kim VanDonge Blue Cross Blue Shield 1-785-***-****

Heather Adams SW Caging 1-785-***-****

Santhi Hamm Blue Cross Blue Shield 1-212-***-****

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