SARRA

BELTAIEF

Contact

address

sharjah- UAE

phone

+971*********

email

adgypp@r.postjobfree.com

Additional Skills

• Extremely energetic, highly

motivated.

• Good communicator, and skillful

in working alone or with a team.

• I have a proven ability to

motivate with people from other

cultures.

• The ability to gain experience.

• Quick learning for new tasks.

Professional Summary

• To obtain a responsible position in a dynamic environment to utilize my experience and improve it, also to improve my social and financial situation.

• I am a confident person. Seeking a suitable placement in suitable place my aim is to grow and contribute to the growth and success of the organization with sheet determination experience and self motivation ideas. Work Experience

2018-present

UAEEXCHANGE LLC

**Customer services and Banking

• Take ownership of your customer’s needs, and always see problems through until they are fully resolved.

• Learn about a company’s product or services quickly.

• Make a customer’s experience as enjoyable as possible

• Understanding the customer’s point of view.

2011-2017

ERRACHID pvt hospital

• For my first 4 years I was working as receptionist in ERRACHID private hospital wich have ISO9001 certification in wich ;

- I wide variety of daily tasks such as manning the phones, making appointments and scheduling meetings, handling filing systems, and organizing mail.

- I’m the first point of contact for visitors, phone calls and emails.

- I produce letters, reports, spreadsheets and invoices

- photocopying, printing, filing and handling confidential information

- I organise and store paperwork, documents and computer-based information

- I create and maintain filing and other office systems

- I keep diaries and arrange appointments

- I schedule and attend meetings, create agendas and take minutes - shorthand may be required

- I book meeting room and conference facilities

- I liaise with staff in other departments and with external contacts

- I order and maintain stationery and equipment

- I organise travel and accommodation for staff and other external contacts.

- I use a variety of software packages (including Excel, Access and Powerpoint) to manage data and produce documents and presentations

- I use content management systems (CMS) to maintain and update websites and internal databases

- I recruit, train and supervise junior staff and delegate work as required

- I manipulate statistical data

- I arrange in-house and external events

- I arrange training for staff members

• After I move to customer service branche and quality controle in wich ;

- I have attracting potential customers by answering product and service questions; suggesting information about other products and services.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Education

2008

SCHOOL OF BIR ALI BEN KHALIFA

Mathematical baccalaureat

2008-2011

HIGH SCHOOL OF HEALTH TUNISIA

License applied in medical biology

Languages

ARABIC — NATIVE

ENGLISH — EXPERT

FRENSH — EXPERT

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