Sharepoint Support

SHAWN JONES

***- ***-**** • adgyox@r.postjobfree.com

PROFILE

An experienced professional with practical technical proficiency in networking, systems design, architecture, systems analysis and change management. Demonstrated knowledge and experience in supporting and training customers on various technical installations. Possesses strong project management skills used to deliver high quality results while managing stakeholder expectations. A driven, self-starter with strong analytical skills applied to troubleshooting and preparing project documentation and an articulate communicator with proven success delivering outstanding performance.

SUMMARY OF TECHNICAL SKILLS

Management

Project management stakeholder management, vendor management, mentoring, staff training, schedule preparation, payroll and customer service

Technical

Microsoft Office 365 Solutions specialist, Microsoft SharePoint administrator, windows active directory server design and implementation, LAN and WAN design and implementation, infrastructure design and conversion, enterprise installations and server upgrades, test and release management, end user training and support, remote and mobile support

Development and application tools

Microsoft office 365, Microsoft SharePoint, infoPath, Powershell, Power BI, Blackberry enterprise server, Microsoft sql, lotus notes, adobe Photoshop and illustrator, macromedia Dreamweaver, remedy, Visio, project, crystal reports, TeamViewer

Network

Microsoft NT4, W2k, WINS, TCP/IP, DNS, DDNS, VPN, VMware Hardware

Ibm, Compaq, dell, acer, cisco, 3Com, VOIP

PROFESSIONAL EXPERIENCE

DELMAR INCORPORATED 2019 – 2020

Microsoft SharePoint Solutions Specialist

● Reported directly to the CTO

● Design, configuration, and operation of all SharePoint solutions in support of Delmar’s global operations in Montreal and Toronto

● Contributed to the design of Delmar’s digital transformation strategy

● Provided support through a ticketing system, within designated timelines

● Built and maintained moderate to complex solutions using SharePoint and related Microsoft Office365 products including Power BI and PowerShell

● Coordinated with Continuous Improvement Department to gather existing work methodologies through end- user interactions

● Worked closely with various business units within the organization to create and maintain an operating plan and achieve the strategic vision of the company

UNIVERSITY HEALTH NETWORK 2014 – 2019

Shawn Jones • 2

Senior Analyst – SharePoint Subject Matter Expert

● Achieved Subject Matter Expert status, gaining recognition for resolving issues concerning SharePoint internet sites. Provided support through a ticketing system, addressing all challenges within designated timelines.

● Monitored, migrated and backed-up SharePoint 2013 enterprise farms, ensuring zero downtime.

● Supported Site Collection Managers, teaching staff how to use and incorporate new tech tools and applications which enabled users to increase productivity and grow their capabilities.

● Partnered with SharePoint Team, Development Team, and Site Collection Mangers to assess departmental requirements and SharePoint capabilities which translated to defined governance, standards, and policies.

● Translated client needs into technical/ functional requirements which allowed for flexibility with SharePoint.

● Worked cross-functionally to effectively guide projects from concept to deployment and provided post- release support.

● Liaised with developers and designers to enhance site features. Developed forms in InfoPath to be placed within intranet pages.

● Provided input, direction and oversight on activities supporting departments such as IT/development, and QA as required.

● Troubleshot technical incidents within SharePoint environments.

● Built strong customer relationships and partnerships with internal departments.

● Lead local training sessions and provided functional guidance to end users. VIA RAIL 2013 – 2014

Support Technician Level 2&3 and SharePoint Administrator (Contract, Feb 2013 - Aug 2014)

● Supported end-users across Canada with technical and equipment issues. Travelled to remote sites to install equipment and train local administrators and users.

● Monitored, migrated and backed-up SharePoint 2013 enterprise farms, ensuring zero downtime.

● Responsible for all site-specific installations, configuration, training for network, PC, mobile and peripheral equipment.

● Accountable for following acceptance test plans and delivery to project timelines, fulfilling project scope.

● Managed the shipment and coordination of all site-specific deliveries related to installation work.

● Built strong customer relationships and partnerships with internal departments, allowing users to put a face to the name.

● Participated and engaged industry associations for networking and learning opportunities which introduced new applications to organization.

● Troubleshot network and telephony issues and installed and configured various VOIP and CISCO unity systems.

● Set up VMware and Hyper-V configuration builds.

CHILDREN’S AID SOCIETY PEEL REGION 2011 – 2012

Support Technician and SharePoint Administrator (Contract, Mar 2011 - Dec 2012)

● Fielded incoming service requests from end-users via telephone, web-based service desk software and email.

● Managed information about problems and analyzed diagnostic procedures to troubleshoot errors allowing zero downtime.

● Responsible for complete support lifecycle from research to deployment of department SW and HW solutions.

● Worked directly with Information Systems Manager and Network Support Specialist to manage project deliverables.

● Accountable for SharePoint and InfoPath development and drove user engagement through on site training sessions.

● Performed duties as Product Specialist during large installations and acted as liaison between integration and service desk during these projects.

TOTAL TECHNOLOGY INNOVATIONS 2008 – 2010

Systems Support Administrator (Contract)

● Managed local administration, maintenance of data and telephony portfolio for several small companies under contract to Total Technology Innovations.

Shawn Jones • 3

● Performed Networking duties and SAN Storage management.

● Created quarterly senior and leadership training lunch and learn sessions, allowing users to solve their own issues.

● Established end-user equipment and user acceptable usage policies.

● Served as primary escalation point for customer issues, including hands-on resolution of issues as necessary.

● Managed all day-to-day operations for BlackBerry server and Cisco Unity operations.

● Liaised with partner service providers to troubleshoot escalated cases; documented for future resolution. Prior to 2008

Mackenzie Financial - Systems Support Coordinator

Blackberry - Systems Support Coordinator

CERTIFICATION AND PROFESSIONAL DEVELOPMENT

Microsoft SharePoint Subject Matter Expert (SME) - Microsoft 2018 MCDST Certified Technical Associate - Toronto School of Business 2005 BlackBerry Certified Technical Associate - BlackBerry 2004 Computer Information Systems Diploma - DeVry University 2002

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