Customer Care Manager
Resume:
Curriculum Vitae of Delicia Gail Pirie
Cell: 084-***-****
Email: adgygl@r.postjobfree.com
15th- 7th Avenue
Fairways
7800
OBJECTIVE: To work within a company that is destined for future growth within the competitive market. To ensure excellent customer service to the best of my ability. Personal Information:
Full Name: Delicia Gail Pirie
Address: 15th- 7th Avenue, Fairways
Home Language: English and Afrikaans
Health: Excellent
Criminal record: None
Driver’s License: Code 8
EDUCATION – MATRIC CERTIFICATE 1993
English
Afrikaans
Biology
Accountancy
Needle Work
Biblical Studies
Higher Education
● Institution Varsity College
● Qualification: Bookkeeping Certificate
Key Skills and attributes:
● Forex, manual matching, order matching from supplier, recons and payment preparation
● Ability to maintain confidentiality
● Good Written verbal & communication Skills
● Ability to meet deadlines, targets and conform to procedures
● Ability to deal sensitively and firmly with challenging situations
● Ability to keep accurate records and accounts
● Excellent customer care skills and problem-solving abilities
● Comfortable in high stress environments
● Can function with limited supervision
● Willingness to learn and assist in other areas.
● Hard Worker
● Computer Literacy
● Ms Office
● Ms Word
WORK EXPERIENCE:
February 2007 – 2014 September - Sunglass Hut SA
Cashbook / Accounts Payable
● Clearing and reconciling of 75 Sunglass Hut Retail Stores (cash + credit card)
● Clearing over under schedules
● Setting payment up on different bank
● Loading beneficiaries
● Bank statements uploads into SAP
● Processing customer refunds – (credit card, Edgars card, EFT)
● Assisting bank with queries regarding transactions
● Processing telecommunications invoices on SAP
● Processing month end journals
● Liaising with Edcon’s finance team
● Filing of documents
● Loading of Gift cards
● Assisting stores with balance enquiries on Gift cards
● Bank recons
● Online banking experience (Nedbank, Absa, FNB, STD)
● Timely and accurate processing of accounts payable invoices on SAP
● Processing staff expense claims
● Creating Invoices on Pastel
● Cash up’s and reconciliations
● Resolving customer queries
● Daily cash ups and processing of customer accounts
● Managing the reception area
● Liaising with clients and store staff
● Local creditor payments
● Check end of day Cash-ups
● Update daily Bank Balances
● Follow ups Regarding Payments
● Transfer Funds
● Processing of daily EFT Payments
● Ensure that return cheques are filed.
● Posting of bank charges and Credit card Commission
● Ordering of banking books
● Processing Petty Cash
● Liaise or Dispute Chargeback values with banks
● Maintain accurate record of valid chargebacks
● Process any journals when required
● Build strong relationships with banks and partners.
● Monitor and resolve store and customer queries
● Resolve outstanding reconciling items.
● Clearing Supplier Statements
TB/HIV Care Association – Project Financial Administrator October 2014- September 2015
● General project bookkeeping including cashbook processing and journals
● Prepares bank reconciliations
● Reconciles accounts and corrects incorrect entries
● Ensures accuracy and completeness of project revenue and expenses under their control
● Ad hoc invoicing of partners for services rendered
● Captures petty-cash transactions to ledger and reviews data for accuracy and
● completeness
● Assists the Project accountant with creditor payments
● Prepares schedules and makes payment of Employees tax and UIF
● Liaises with creditors regarding errors credits and any other issues regarding creditor
● accounts
● Submits drawdowns for salaries and expenses
● Assists with cash-flow management
● Prepares monthly expense claims for submission to funders
● Reconciles funders claims against budget
● Prepares ad hoc reports, reconciliations and analysis as required
● Assists with the preparation and execution of the annual audit
● Compiles analyses of sub-contractors on a monthly basis
● Create suppliers on Pastel
● Capture creditor payments via online banking.
Fossil Group SA – Financial Administrator – October 2015 – Feb 2017
● General administration and office admin
● Preparing/update retail file
● Submission of monthly turnover reports
● Liaising with various merchant services divisions regards the accuracy and validity of payments and charge backs.
● Client query resolution
● Daily banking queries and verification
● Filing of documents
● Liaise with outside parties to obtain information i.e. retail customers, shopping Centre management
● Oversee daily banking reconciliations of retail stores
● Prepare information for annual audits
● Responsible for administration of inventory process and capturing of variances and reporting to the branch
● Accurately maintain finance filing system as instructed
● Pro-active calling of retail stores to ensure timeous banking has occurred.
● POS Reconciliation and reporting variances to superior
● Following up on outstanding POS variances
Finance Assistant – CareWorks HIV Management March 2017 – 30 September 2020 (End of Contract)
● Receive Donor Funding Monthly Statements, process and ensure its reconciling.
● Load New Suppliers into Globe
● Process Adhoc Payments, Scan into Globe and ensure payment is processed.
● Process Donor Funding Weekly Payments (expense Claims, Subsistence, and travel Claims)
● Process Month End Creditor Payments
● Creditor Remittances to be distributed for all month end payments made
● Receive Petty Cash and process in Globe. Ensure that it has been reconciled to cash on hand.
● Staff Advances recon due on the 5th of each month. Recon must agree to GL.
● Process Credit Card returns in Globe.
● Attached all documents to Globe at the end of each Month.
● All Creditor payments done every Tuesday and Friday.
● Assist with Yearend Audit and preparations.
● Submit every month samples to Funders.
● Assist with Donor Funding Requirements.
● Weekly Download CareWorks current account bank statement and import into Globe
● Process petty cash at the end of each month.
● Load New Creditors in Globe
● Invoice as per billing schedule
● Non-Donor Funded Weekly Payments. Ensure compliant, post, scan and ensure payment processed
● Regular month end payments due on last working day.
● On a monthly basis run and distribute the debtor statements.
● Bookings of Car Hire
● Load all Drs and lab invoices on system.
● Prepare Drs claims for payments.
● Bank Exports
● Create Debtor invoices in Globe
● Monitoring and reconcile Fuel and advance expense recons from Field Staff
● Reconciling Companies travel Credit Card.
● Process Vodacom and Cell phone allocation and recon. Accounting Programmes
● Pastel
● SAP
● Reconnet
● Syspro
● Globe
June 2002-December 2006 Lancashire Clothing Manufacturing Co. Machinist
I have been a machinist in various clothing factories since leaving school, with the above being the last. Motivation:
I am assertive and a quick learner. I strive to accomplish and succeed at every task handed to me. I thrive on responsibility and new challenges.
References
● Louis Botha -(Lancashire Clothing Manufacturing Co.) 083-***-****
● Paul Bertie – Financial Manager (Sunglass Hut)
● Debbie Banana - (Conservation Frames)
● Liesel Botha- Financial Manager (Sunglass Hut)
● Shaun Jacobs (Fossil SA)
● Nadia Patience – CareWorks
Contact this candidate