Graphic Designer Engineer
Resume:
JAN HARLEY C LAGA
Software Engineer
adgybt@r.postjobfree.com
Al Taawun Street – Sharjah
United Arab Emirates,
Sharjah 00000
EDUCATION
Date of Birth: June 28, 1990
Nationality: Filipino
Visa Status: Employment
Marital Status: Single
PERSONAL DETAIL
1 2 3 4 5 6 7 8 9 10
LANGUAGE
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
Software Engineer
1 2 3 4 5 6 7 8 9 10
Call Center
1 2 3 4 5 6 7 8 9 10
Office work
1 2 3 4 5 6 7 8 9 10
SKILLLS
Bachelor of Science in Information Technology
University of San Jose – Recoletos
Cebu / 2012
ICTO (Information Communication Technology Organization
Augustinian Recollect Scholar
Thesis: 3d network game
Specialized course major in multi-media
( Graphic Designer, web designer, movie editor, etc.)
Attend and took detail inputs to compile minutes and distribute copies to all involves.
Placed and received vendor orders and gave instruction to maintenance for services required by office management.
In charge of maintenance and updates for all office system, issues.
Enroll new employees, supervise network unit in installation and monitoring of various equipment and network programs.
Inspect unit from procurement and turned over base in standard.
Transmit department orders, Memorandum and route.
Resolve and de-escalated customer complaints by solving issues quickly, achieving high level of customer satisfaction.
Implementing action resulted in high marks on quality assurance evaluation.
Consulted with Customers to provide valuable customer service and achieve a high sales percentage as a result.
Consistently achieved top ranking for customer satisfaction retention and referrals.
Effectively responded to service emergency calls and worked efficiency even under deadlines
Ensured adequate amount of merchandise was available on shelves.
RECCEPTIONIST/ CALL CENTER (1 year and current)
Resolve and de-escalated customer complaints by solving issues quickly, achieving high level of customer satisfaction.
Implementing action resulted in high marks on quality assurance evaluation.
Consulted with Customers to provide valuable customer service and achieve a high sales percentage as a result.
Consistently achieved top ranking for customer satisfaction retention and referrals.
ADMINISTRATIVE ASSISTANT ( 5 YEARS)
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE ( 3 years)
WORK EXPERIENCE
Self- motivated professional with expertise in technical illustration and post image capture processing. Demonstrated ability to produce effective instruction material content. Seeking illustration position with familiarity using automated call distribution and electronic dispatch system for emergency services. Highly effective at gathering pertinent information from callers and interfering severity of situation deep knowledge of geography, demographic and streets. Hardworking with focus on driving customer satisfaction and expertise in product or Service solution. A highly skilled communicator and team player.
PROFILE
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