DEVINE MERCY DEE ARCENAL

DUBAI, UAE

Mobile: +971*********

Email: adgy8f@r.postjobfree.com

Housekeeping –SITE SUPERVISOR( September 2020 – present) Receptionist - Reliever

Berkeley Services UAE L.L.C

Housekeeping - SITE SUPERVISOR (January 2017 – August 2020) Sobha Facilities Management/ Berkeley Services UAE L.L.C North London Collegiate School Dubai

Nad Al Sheba, Mohammed Bin Al Maktoum City Dubai

Job Descriptions :

Attend or conduct pre-shift brief meeting daily and maintain SOP, TBT training records.

Inspecting office, class room and public areas after they have been cleaned

Following all company and safety and security policies, procedure and protocols.

Evaluating, counselling, motivating and coaching employees.

Reporting any maintenance problems, safety hazards, accidents or injuries to senior.

Review and monitor daily schedule to ensure coverage for the day.

Monitor and preform inventories daily, weekly, monthly and monthly report.

Train staff by following MSDS AND COSHH school guidelines for the safe handling of all housekeeping chemical and equipment.

Maintain logbook, checklists and HSE files.

Preparing staff salary every month, attendance

Preparing cleaning monthly report

Maintain and monitoring staff records (personal files )attendance

Preparing reports and maintaining appropriate filling systems (hard and soft filling)

Receive record and disseminate information to Area Supervisor and report to client and Project Manager.

Ensure the staff strictly following the Do’s and Don’ts, site rules, lost and found procedure.

Cleaning Operative - TEAM LEADER (November 2013 – January 2017) Serco / Khadamat Facilities Management / Berkeley Services Group United Arab Emirates University, Abu Dhabi, Al Ain Job Descriptions :

Daily cleaning of assigned building as per the schedule.

Maintain the cleanliness of the corridors, staircase, elevators, plant rooms, etc

Operate cleaning machinery in cleaning soft and hard surfaces, eg. vacuum cleaners, scrubbing machine, polishers.

Furniture Cleaning (Fittings & fixtures)

Toilet cleaning every hour. Replenish towels, soap and toilet paper in bathrooms on a regular basis.

To provide a high standard of hygiene and cleanliness.

Residential Building (Hostel) Cleaning of rooms, corridors, toilets, etc.

Ensuring proper distribution of cleaning tools/materials, chemicals and consumables.

Ensuring that the team is properly following the schedule and checklists.

Contact of Supervisor to ensure safe usage of master keys and checklist updating during the Night Shift.

Ensure the staff strictly following the Do’s and Don’ts, Site Rules.

Cover the area of absenteeism or sick leaves.

Take responsibility of keeping the areas as per quality standards, in absence of supervisor.

Follow Company rules and regulations, Procedure and Protocols, schedules, etc. Receptionist/Front Desk Officer (September 10, 2012-March 2013 Ong Bun Pension House, Ledesma Street, Iloilo City Proper, Philippines Job Descriptions :

Welcome, greeted, registered, and assigned rooms to guests.

Giving direction to a guest to their destination. CAREER OBJECTIVE

To obtain a position where I could

effectively apply my skills and knowledge.

To learn and to give an opportunity to work

productively and accurately in your

company.

PERSONAL DATA

GENDER : Female

AGE : 28 years old

DATE OF BIRTH : January 14, 1992

PLACE OF BIRTH : Iloilo, Phil.

NATIONALITY : Filipino

CIVIL STATUS : Single

RELIGION : Roman Catholic

HEIGHT : 5’1

WEIGHT : 49kgs.

LANGUAGE SPOKEN: English, Tagalog

HIGHLIGHTS OF QUALIFICATIONS

Ability to organize, prioritize and work

under extreme work pressure, heavy

work load and deadlines.

Willing to learn in different aspect of

work.

Honest responsible, flexible, adaptive,

friendly and hardworking individual.

Self-motivated, initiative, maintains a

high level of energy.

SPECIAL SKILLS

Computer Literate(Microsoft word and

Microsoft Excel)

Bed making, table skirting, table setting

and napkin folding

Good communication skills (Verbal and

Written)

Having wholesome values of honesty

and integrity

Have a healthy attitude towards work

Ability to work under pressure

EDUCATIONAL BACKGROUND

TERTIARY:

Associate in Hotel and Restaurant

Management ( 2 Year 2009 -2011)

St. Therese-MTC Colleges

La Fiesta Site, Molo, Iloilo City,Philippines

SECONDARY:

Alimodian National Comprehensive High

School (Year 2005- 2009)

Alimodian,Iloilo, Philippines

ELEMENTARY:

WORKING EXPERIENCE

Monitoring logbook.

Answered telephonic and in-person queries related to hotel services and resolved any issues.

Processed guests’ check ins and outs.

Liaised with other departments of hotel.

Handled payments through cash and credit cards.

Housekeeping Room Attendant (January 2, 2012- July 2012) La Fiesta Hotel, M H Del Pilar Street, Molo Iloilo City, Philippines Job Descriptions:

Knows how to use and operate housekeeping equipment.

Follows operational and shift change procedures and tasks.

Performs daily deep cleaning of guestrooms, storage areas and laundry areas as assigned by the Supervisor.

Assists in laundry as required.

Replenishes all supplies and amenities in guestrooms as required.

Transports trash and waste to proper disposal area.

Follows lost and found procedures.

Completes reports and any other duties as assigned.

Initiates and monitors shift check lists for proper completion of task.

Assists with monthly linen and supply inventory. Operator’s Training of POWERBOSS 6XV

February 4, 2018

HABC Level 2 International Award in Emergency First Aid at Work Certificate number: FA1879852

February 20, 2018

Berkeley Services UAE L.L.C

Certificate of Achievement

Exemplary Service in the Year 2017

December 31,2017

Khadamat Facilities Management L.L.C

Certificate of Appreciation

Highest standards of service to the customers at the UAE University, Achievement of 99% customer satisfaction during the 2014 survey. February 18, 2015 at Al Ain UAE University

Khadamat Facilities Management L.L.C

Certificate of Appreciation

Highest standards of service to the international participants 2013 World Youth Chess in UAE University New Campus February 25,2014 at Khadamat Office

La Fiesta Hotel - House Keeping (OJT)

Accumulated 600 training hours

MH Del Pilar St. Molo, Iloilo City

Philippines

TESDA Training w/ Certificates

Food Technology NC I Cosmetology NC I Computer Literacy NC 2 April 17, 2006 May 1, 2006 April 28, 2006

Housekeeping NC II Massage Therapy NC II

September 29, 2011 May 10, 2011

I hereby attest that the above information is true and correct to the best of my knowledge and belief. CHARACTER REFERENCE AVAILABLE UPON REQUEST

TRAINING/CERTIFICATES/CONFERENCE

Contact this candidate