Manager Employee Relations

MONIQUE PEREZ

Phone: 954-***-**** Email: *************@*****.*** LinkedIn: www.linkedin.com/in/monique-perez-74302061 PROFESSIONAL PROFILE

A well-seasoned and results-driven Employee Engagement Manager with comprehensive experience in shaping and implementing strategies that ensure organizations develop and retain high-performing employees. Proven talent for aligning organizational strategy and objectives with established diversity and employee management paradigms to achieve maximum operational impacts with minimum resource expenditures. Very flexible and able to adapt quickly to new trends, build key relationships, and collaborate with high-performance teams to meet/exceed corporate objectives. Prioritizes efficiently while juggling multiple competing tasks. CERTIFICATIONS

Licensed Community Association Manager; Gold Coast Schools; 2014; License #: CAM43904 CORE COMPETENCIES

• Employee Engagement

• Project/Program Management

• Strategic Planning

• Team Leadership

• Cross-functional collaboration

• Trends Analysis

• Change Management

• Performance Management

• People Management

• Stakeholders Management

• Calendar Management

• Excellent presentation skills

• Verbal/Written Communication

• Customer Service

• Multitasking

PROFESSIONAL EXPERIENCE

KW MGMT, Sunny Isles Beach FL January 2016 – Present Property Manager, LCAM at Ocean One Condominium Association (241 units)

• Developed and managed a $4 million annual operating budget

• Developed and managed a $5 million special assessment budget

• Handled $5 million Painting and Waterproofing Project ending in a capital surplus

• Managed funds to increase reserves and operating surplus year over year

• Developed and maintained operating procedures for 6 different departments to increase efficiency and productivity

• Coached and managed 35 employees to drive best practice while supporting the development of employee engagement strategies which are aligned to business objectives

• Drove employee engagement through the business by providing business insights, recommendations, and guidance on how to change perspectives and improve the business through survey feedback

• Efficiently manage multiple projects and shift priorities depending on business demands AKAM / Castle / KW MGMT, Sunny Isles Bch, FL January 2014 – July 2014 / August 2014 – December 2015 Asst. Property Manager at Ocean One Condominium Association (241 units)

• Performed accounts payable and receivable functions to reconcile accounts and handle month-end closing activities

• Created and analyzed monthly financial statements and annual budgets

• Functioned as on-site HR and managed payroll processing, performance evaluations, scheduling, benefits registration, and new hire paperwork

• Managed all condominium projects through RFP’s, scheduling and coordinating contractors, reviewing contracts, and conducting walkthroughs

• Assessed employee’s needs and provided actionable recommendations to improve the company’s work environment

• Managed employee engagement programs and projects to promote employee appreciation and recognition FirstService Residential, Bal Harbour, FL September 2012 – December 2013 Administrative Assistant at Harbour House Condominium Association (452 units)

• Developed resident orientation package which allowed for more effective acquisition and recording of information

• Analyzed costs of various office suppliers to provide the association with maximum savings

• Produced and presented training material for front desk and security staff to enhance daily operations

• Worked closely with city officials to minimize the number of illegal vacation rentals

• Collaborated with background screening company to streamline the resident application and approval process

• Trained two administrative assistants, who have moved on to become assistant community association managers

• Translated all community information and notification to Spanish Guess Accessories, Orlando, FL December 2011 – August 2012 Assistant Store Manager

• Championed cultural and organisational change initiatives aimed at understanding, addressing, and increasing employee engagement, performance management, and improving the overall employee experience

• Analyzed daily, weekly, and monthly business results to LY results to effectively gauge and identify business performance and patterns to determine areas of opportunity and implementing appropriate strategies to drive sales

• Hired, recruited, and trained sales associates; Primarily in charge of Sales Generation.

• Identified vulnerability in POS system which led to potential fraud by cashiers Target Co., Orlando, FL January 2011 – December 2011 Guest Service Team Leader

• Hired and led 53 team members that serviced the front-end at Target Supercenter (2nd store in sales in the district)

• Strategically partnered with vendors to maximize merchandising plans, driving sales and inventory turnover

• Created a culture that makes team members accountable for performance & compensates them for delivering business results. In turn:

o Drove loyalty program adaption- Red Card conversion increased within 6 months to 4%, versus corporate’s goal of 1% o Significantly improved guest experience scores in the past 7 months from yellow to green for Quick checkout, customer service, staff availability, smooth returns processing, and inventory management

• Trained & rose awareness amongst team members, decreasing fraud by 75% EDUCATION

College of Business, University of Central Florida, Orlando, FL Bachelors of Science in Business Administration and Management

• Cumulative GPA: 3.32/4.0

• Major GPA: 3.65/4.0

TECHNICAL SKILLS

Microsoft Office Suite, Adobe Acrobat, Prezi, Dropbox, Mailchimp, FSRConnect, Jenark, BuildingLink, DSX Access Systems, Hootsuite, Nexus, Paycor, UltiPro, TeamViewer

LANGUAGES

• Fluent in English and Spanish

• Proficient in French and Portuguese

OTHER

Board of Directors - Pets’ Broward 501C3 organization 2012 – Present

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