Customer care representative

ADEBAYO JUMOKE SULIYAT

**, ******** ******, ******, ******.

081******** adgy60@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/adebayo-jumoke-7259151a7/ PERSONAL STATEMENT

Jumoke is a highly skilled and resourceful Customer Success Personnel, a great listener and responder, a dynamic and persistent learner with over 4 years intensive experience in sales of various fashion products, product and sales inventory, customer support and much more.

EXPERIENCE

● Reloaded Clothing: At Reloaded clothings I manage sales and inventory records, perform direct sales of fashion products to customers, resolve customer issues and much more. (June 2013 – December 2017)

● Personal Development: My personal experience includes sales of goods, customer issues resolution and customer relationship management. SKILLS

● Skills:Attentiveness, Listening, Proactiveness, Customer Relationship Management, Problem solving and so more.

● Resourceful: I have a rapid response when it comes to adapting to changes, I do well when I am required to work out of my skill set, I see it as a means of learning a new skill. I am also very proactive and persistent in carrying out tasks. EDUCATION

The Polytechnic Ibadan, Oyo State, NG. (November 2014 – August 2016) Ordinary National Diploma.

Major: Public Administration.

Class of Degree: 2nd Class.

Year of Graduation: September, 2016.

The Polytechnic Ibadan, Oyo State, NG. (February 2017 – December 2019)

Higher National Diploma.

Major: Public Administration.

Class of Degree: 2nd Class.

Year of Graduation: December, 2019.

CERTIFICATIONS

● Customer Service Foundations - LinkedIn

● De-Escalating Intense Situations - LinkedIn

● Building Rapport with Customers - LinkedIn

● Call Control Strategies - LinkedIn

● Handling Abusive Customers - LinkedIn

● Creating Positive Conversations with Challenging Customers - LinkedIn

● Serving Customers through Chat and Text - LinkedIn

● Problem solving and Troubleshooting - LinkedIn

Contact this candidate