Ms. SHRUTHI RAO

adgy33@r.postjobfree.com

Mob (UAE): 056*******

CAREER OBJECTIVE

An ambitious, enthusiastic individual seeking the position of the receptionist and provide best service in a renowned health care organization.

WORK EXPERIENCE

ADMINISTRATION ASSISTANT/FRONT OFFICE INCHARGE-EMIRATES HOSPITAL CLINIC (Klinika Maharlika) –(July 2019 – Present)

Handling petty cash

Updating all invoices to Accounts

Reporting monthly statistics data to Management

Supervising front office team

Insurance LOINC coding

Weekly auditing of bills

Perform general office duties, such as Ordering supplies

Maintaining records management database systems

Scheduled and coordinated meetings, appointments.

FRONT OFFICE EXECUTIVE-AL RAHA /ABEER HOSPITAL ABUDHABI (APRIL 18-MAY 2019)

Politely greeting patients, visitors and employees.

Deal with the request of the patients in an efficient and courteous manner.

Scheduling appointments for patients.

Maintaining a clean reception area to show a professional image.

Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals.

Coordinate customer payments and billing.

Organized and able to deal with multiple workloads at the same time;

Accurately and promptly processing documentations

Exceptional computer knowledge for analyzing reports in excel and for building power point presentation;

Work in challenging and pressure driven work environment;

Effective written and verbal communication skills;

Answering telephone calls and dealing with face to face enquiries

FRONT OFFICE EXECUTIVE-LIFECARE HOSPITAL (2013-2017)

Collect all information needed to calculate bills receivable (order amounts, discount rates

Check the data input in the accounting system to ensure accuracy of final bill. Issue customer account statements periodically or whenever necessary.

Answer questions and handle complaints from customers regarding bills.

Answer questions and handle complaints from customers regarding bills.

Send reminders for payments and contact customers when assigned.

CASHIER-NATIONAL HOSPITAL ABU DHABI (2011-2012)

Building a strong and positive communication with doctors to

Assist in implementing necessary changes to enhance the success of the hospital.

Verify insurance coverage of every patient and scans the insurance card per protocol.

Updates patient information in a timely manner and in accordance with established procedures.

Able to submit report to Finance for all updated petty cash report on a daily basis.

CASHIER-NARAYANA HRUDAYALAYA (2003-2010)

Explaining the practice procedures to new patients

Verifies that the patient registration form has been filled out completely and the patient has read and signed the consent form.

Verifies insurance coverage for every patient and scans the insurance card per protocol.

Updates patient information in a timely manner and in accordance with established Procedures.

Dealing with all requests in an efficient and courteous manner.

SKILLS/EXPERTISE

KNOWLEDGE OF RECEPTIONIST/CASHIER

Understanding of medical terminology common procedures and applications;

Handling cash efficiently;

Health insurances and corresponding deductibles/ charges;

Patient care and customer service satisfaction;

Record keeping.

PERSONAL

Team Player;

Listening Skills;

Self-Motivated;

Multi-tasking;

Setting goals/priorities;

ACADEMIC

Master’s in arts

Karnataka State Open University (2013)

Bachelors in Economics (2006-2008)

Mangalore University

OTHER QUALIFICATIONS

Basic Computer Course (MS Office/excel)-KEONICS Institute of Computer Education

PERSONAL INFORMATION

Father’s Name : Mr. Raghavendra

Mother’s Name : Mrs. Vanamala Raghavendra

Date of Birth : 11/06/1989

Nationality : Indian

Language Skills : English, Hindi, Kannada, Tamil.

Passport No : L6696117

Place of issue : Bangalore.

Visa Status : Employment Visa

DECLARATION

I hereby declare that all the information furnished above is true and complete to the best of my knowledge and belief.

SHRUTHI RAO

RECEPTIONIST / CASHIER

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