CURRICULUM VITAE

CAREER OBJECTIVE

To work in a stable and acclaimed company and to secure a challenging position to effectively contribute my technical and interpersonal skills that gives me an opportunity to learn new things.

Name-Mohammad khan

Mobile numer-920-***-****

Address-Noida sector 101 salarpur khasra no-639 royal homes near shiv prachin mandir.

EMAIL:

adgy1z@r.postjobfree.com

HOBBIES

Listening to music and travelling

EDUCATION

10th passed from Al-momin international school C.B.S.E board in 2015.

12th passed from N.I.O.S in 2017.

B.A pursuing from Delhi university.

WORK EXPERIENCE

10th months Experience in Aegis Global pvt.Ltd in paytm wallet process as a customer care Executive.

14 month Experience in Tech Mahindra pvt. Ltd in Flipkart Email process as a customer care Executive.

Tech Mahindra pvt. Ltd : customer associate (March 12, 2019 – August 04, 2020)

Roles and Responsibilities: Working for E-commerce process.

Assisting live customers via Call and Email for providing information related to there products.

Educate customers whole process for placing order, making payment and offer details.

Provide escalated, highly complex customers by investigating and resolving system related issue.

Answers all mails sent by customers and resolved their queries and complains on daily basis.

Utilized latest training support standards and procedures to provide high level of customer services.

Aegis global pvt ltd : customer associate(April 15, 2018-January 03, 2019)

Roles and Responsibilities: Working for E-commerce process.

Assisting live customers via Call.

Educate customers if the customer face issue in adding amount in paytm wallet.

Educate customers regarding refund related issues.

Utilized latest training support standards and procedures to provide high level of customer services.

SKILLS

Active listening.

OTHER QUALIFICATION

Basic knowledge of computer.

STRENGHT

Smart working.

Quick learning

PERSONAL DETAILS

Father’s Name- Minnatullah khan

Mother’s name- Haazra khan

Date of Birth-05/01/2000

Language known-Hindi, English, Urdu.

Nationality-Indian

Religion-Islam

Martial status-Unmarried

DECLARATION

It does hereby declare that the above information is true to the best of my knowledge.

Date:

Place:

Mohammad khan

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