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AuDarius Miller

adgy03@r.postjobfree.com

(M) 865-***-****

PROFESSIONAL EXPERIENCE

Renaissance Arlington Capital View, Arlington VA February 2020 – Present Guest Experience Expert, Supervisor

• Competently manages the Guest Services Department comprised of approximately 30 personnel: Front Desk, Guest Services, Bell Staff, PBX, and Concierge teams.

• Proactively assists upper management in daily operations by leveraging tools and metrics to better measure team output and hold them accountable for defined goals.

• Ensures staff fosters a pleasant and hospitable environment for all patrons and have a broad understanding of the company, products, and services offered.

• Adequately conducts check-ins/check-outs as required by ensuring all essential information is properly inputted into the GXI software and that guests are oriented to details of their stay.

• Facilitates essential interdepartmental communication in an effort to manage and sustain guest experiences at an optimal level.

• Participates in strategic discussions with the objective of enhancing effectiveness and guest experiences. Nashville Airport Marriott, Nashville, Tennessee March 2016 – February 2020 Guest Services Representative

• Enthusiastically welcomed and registered incoming guests as they entered the facility.

• Reviewed, monitored, and processed personnel and customer actions through the GXI software.

• Processed all payment types to include adjustment of vouchers, paid-outs, correction vouchers, and miscellaneous charges.

• Organized and confirmed all guest check-ins/check-outs, room reservations, requests, changes, and cancellations while also maintaining the flow of confidential information and belongings with guests and all internal departments.

• Assisted guests in the concierge lounge on inquiries regarding local entertainment, restaurants and/or transportation by providing superior customer service.

• Effectively communicated with leadership and colleagues by fostering positivity and diversity throughout the organization.

• Led special initiatives, case studies/projects, and affirmative employment activities.

• Coordinated with local hotels to ensure proper placement is handled for incoming guests. Tennessee Department of Child Services, Nashville, TN March 2019 – October 2019 Case Manager 1

• Successfully encouraged clients to be self-sufficient to overcome barriers and achieve permanency.

• Adept in determining if abuse or neglect has occurred, who the abuser is, the level of risk or harm to the child, and the need for developing/executing a safety plan.

• Performed a full range of staffing advisory services to organizations serviced.

• Optimally conducted intake interviews with individuals reporting suspected child abuse or neglect.

• Productively completed required assessments in a timely manner (e.g. Family Functional, CANS, YLS, FAST, etc.).

• Gathered and organized information from a variety of sources (records, computer files, previous studies, and interviews) to effectively analyze information and identify issues for resolution.

• Collected, assessed, and examined confidential requests and supporting documentation from serviced organizations.

• Willingly participated and testified in court proceedings as a subject matter expert.

• Conducted research, managed individual projects, and copyedited staff documents for accuracy. 2

Hospital Cooperation of American, Nashville, TN June 2018 – March 2019 Medical Officer Specialist

• Managed all front office functions including patient relations, check-in/check-out procedures, scheduling, insurance verification, and answering phones.

• Assisted patients in completing patient consent forms and payment contract forms.

• Screened patients for financial assistance and assist them in preparing required funding documentations.

• Effectively utilized eClinicalWorks and Passport Insurance Verifier programs daily.

• Oversaw and organized the filing system and retrieved 100+ patient medical records daily.

• Collected and processed co-pays and balances the day in the computer.

• Assisted in giving guidance and training to less experienced personnel.

• Stayed updated with information regarding insurance programs and funding sources to provide optimal service.

Vanderbilt University Medical Center, Nashville, TN December 2016 – June 2018 Surgery Scheduler

• Scheduled patient appointments, radiology imaging, and make reminder calls.

• Obtained patient address, contact details, insurance information and medical history while also verifying patient’s insurance coverage and collecting co-payments.

• Processed credit card payments and balanced daily cash deposits.

• Worked under the guidance of the Supervisor and followed departmental policies and procedures.

• Consistently kept patients informed about delays and waiting times.

• Reviewed patient accounts, identified delinquent accounts, and collected payments.

• Attended educational trainings for professional development.

• Responded to patient queries and concerns in a professional manner. PROFESSIONAL SKILLS AND COMPETENCIES

• Dynamic and efficient with experience in hospitality management, guest services, and customer service.

• Highly motivated and efficient with a valuable track record in achieving organizational goals and delivering world-class customer service with proven ability to thrive in busy environments with positive results.

• Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.

• Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions that foster customer satisfaction and recognized ability to plan, organize and coordinate priorities in an expedient manner.

• Excellent communication skills using principles of customer service and diversity throughout the entire conversation.

• Proficient with Microsoft Office Suite, GXI Software, Hotel PMS Systems, MICROS Systems EDUCATION

Tennessee State University

Master of Arts in Education, Sports Administration Middle Tennessee State University

Bachelor of Science, Exercise Science/Psychology

PROFESSIONAL AND COMMUNITY INVOLVEMNT

Alpha Kappa Psi Professional Business Fraternity

Alpha Phi Alpha Fraternity, Incorporated

100 Black Men of America, Inc.

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