Client Partner, Account Owner, Program Manager, Project Manager

Logan D. Clark

Program Manager, Account Owner

adgxzk@r.postjobfree.com 940-***-**** Denver Metro Area, CO Dynamic team leader with diverse experience in account management, project management, and software development. Proven track record of expanding client relationships, ideating and executing business opportunities, and directing cross-functional teams toward unified objectives. Thrives in client-centric environments developing and implementing tailored solutions. Exceptionally detail-oriented and highly attuned to analyzing and perfecting new products and services. Recent graduate of Columbia University Master of Science program, rapidly advancing into mid-career-level positions in search of exciting new challenges. TECHNICAL AND MANAGERIAL SKILLS

Account management Reorganization and consolidation Vendor management Project management Process and procedure optimization Contract negotiation and drafting Operations management Financial analysis and budgeting Cross-functional team integration P&L ownership and management RFP response development Business strategy development Legacy systems migrations Risk prevention and mitigation Product ownership and mgmt. Team leadership and mentorship Stakeholder management Azure and AWS solutions PROFESSIONAL EXPERIENCE

Istonish May 2019 – Present

Client Partner

• Account Manager/Owner of Fortune 100/500 clientele correlating to over 70% of yearly revenue

• Recently designed and proposed new data analysis service offering, selected as newest major business endeavor by executive leadership to capture and capitalize on market gaps

• Designed service automation offerings for select Fortune 500 and government clients

• Successfully renegotiated multiple existing contracts, lowering SLA penalties in unison with enacting process improvements resulting in fewer SLA violations to accelerate overall profitability

• Actively proposing and implementing market-leading technologies and services including security, software, and cloud offerings

• Supervising Project and Service Delivery team (3 direct reports) to propel client success

• Reporting to President and collaborating with CFO and CEO on regular basis to expand program profitability

• Overseeing data governance and risk mitigation programs to ensure compliance with national data protection and privacy guidelines

Project and Service Delivery Manager

• Managed portfolio of diverse client programs ranging from engineering/security services to call centers

• Completed several internal and client-facing legacy system migrations to solidify market relevance

• Increased productivity across multiple departments through automating common processes

• Decreased SLA violation rates for multiple existing accounts via procedure modifications resulting in increased profitability

• Identified and resolved challenging interdepartmental dynamics to facilitate better interaction between all departments

• Directed change management to maximize client uptime and minimize impacts to systems and services

• Created company-wide risk register to track all active risks and ensure prevention and mitigation

• Established new KPI’s to monitor and manage interdepartmental performance on programs and projects University of Denver March 2016 – August 2018

Information Technology Consultant

• Provided extensive technical assistance to a large client base in an ITIL 2011 working environment

• Utilized ServiceNow for ticketing, tracking, and communicating

• Delivered software and hardware solutions for Windows, Macintosh, and mobile platforms

• Solved account and domain issues through experience with Active Directory

• Diagnosed network challenges and collaborated with respective departments to mitigate them

• Authored and maintained knowledge base articles for client use and employee training Red Canyon Engineering and Software February 2016 – April 2017 Product Developer, Consultant

• Managed consultations for the CEO in order to plan, design, and develop a promotional product

• Secured a sponsorship from T-Mobile to demo the application at market-relevant events

• Maintained an efficient and well-organized schedule to create a fully functional product in four months

• Single-handedly designed and developed a virtual reality app using C#, Unity, and Google VR SDK

• Showcased the product at two annual Lockheed Martin events, increasing market presence for RCES EDUCATION

Columbia University September 2018 – August 2019

• Graduate degree: Technology Management, Master of Science

• Relevant experience: executive leadership, operations management, software engineering management University of Denver August 2014 – June 2018

• Major degree: Computer Science

• Minor degrees: Emergent Digital Practices, Entrepreneurship & Venture Management ADDITIONAL ENDEAVORS AND ACCOMPLISHMENTS

• Education and experience in multiple programming languages including C#, Java, Python

• Experience in SQL (SSMS)

• Extensive experience in graphic design (Photoshop CC, Illustrator CC)

• Proficient in Microsoft product suite including Microsoft Project

• Adorer and advocate of Microsoft Excel

• Represented Columbia University at CIOMove 2019 as Panel Moderator

• Head Administrator of 2,100-member automotive enthusiast group

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