Jayasri Bandla

Frisco, TX 972-***-**** adgxyk@r.postjobfree.com

Objective

As a QA Engineer, I want to make a difference in the Quality of the business processes and underlying data through my perennial quest for individual excellence. My true spirit of Quality Assurance is what keeps me motivated and drives me to excel in my work every day without exception.

Professional Summary

Over 10 years of experience as a QA Analyst performing both Manual and Automated testing with a versatile understanding of Test planning, Test case design, Test execution and Defect Reporting and monitoring to ensure proper closure.

Excellent understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC).

Highly experienced in Functional testing, Integration testing, Regression testing, System testing, GUI testing, API testing and UAT testing, Database testing and Mobile testing.

Expertise in developing and executing Test Plans, Test Cases, Test Scripts using Quality Center.

Experienced in Backend Testing of applications by executing SQL queries.

Experienced in Test Automation using Selenium WebDriver, JBehave.

Extensive hands-on experience in Rest API testing using Postman and Swagger.

Proficient in XML Web Services testing using SOAP UI, XML and XSD.

Comfortable in working with different build tools such as Jenkins and Git.

Working knowledge in Core Java, C# and Object-Oriented Concepts (OOPS).

Working experience in Salesforce testing.

Good Knowledge of UFT framework.

Managed release schedules effectively to avoid any delays.

Trouble shoot issues along the CI/CD pipeline.

Extensive experience working in Agile environments and participated in all Agile meetings such as Daily Stand-up, Discovery Sessions, Planning, Backlog grooming and Demo & Retrospective.

Diverse industry experience in Banking, Retail, POS, Airlines sectors.

Excellent communication & technical skills with demonstrated ability to achieve company goals with a passion to consistently produce top notch work.

Strong analytical skills, great attention to detail, love for learning and continuous improvement, resourceful, skilled problem solver and an awesome team player.

Education

Bachelor's Degree in Computer Science 1997 I Nagarjuna University, Andhra Pradesh, India

Visa status

Green Card

Technical Skillset

Testing tools

HP Quality Center, SoapUI, Postman, Swagger, QuickBase (Reserving Flights), Selenium WebDriver, TestNG, JBehave, Git, Jenkins

API/Web service Testing

SOAPUI, Postman, Swagger

Defect tracking tools

HP ALM/QC, Jira, Rally

Methodologies

Agile (Scrum), Waterfall, Kanban, Behavior Driven Development (BDD), Data Driven Framework (DDF), TDD (Test Driven Development)

Database

MS SQL Server 2012, 2016, Oracle 11g/10g, My SQL 5.7

Languages

T-SQL, PL/SQL, Core Java, JavaScript, HTML, XML, Web Services, C#

Other Tools

MS Office Tools (Word, Excel, Outlook, Teams), Eclipse, IntelliJ, Notepad++

Operating System

Windows, UNIX

Project Experience

Senior QA Analyst Southwest Airlines, Dallas, TX

09/2018 – 04/2020

Projects: CVV, Non-Rev, RDO

CVV (Credit Card Security Code) is required as part of PCI Compliance Standards adopted for Swabiz Ghost Card Authorization. Swabiz Ghost Cards are added behind the scenes to the Swabiz accounts to run a one-time authorization hold when a new card is saved to the account. Air travel purchases made using Booking Builder require CVV authorization.

Centralized Non-Rev tool used by Travel Services team provides a simplified, organized, and secure NRMR COBUS experience. By simplifying the booking and check-in process, we can reduce ABS and Travel Service staffing needs while providing a better travel booking experience.

RDO (Results Delivery Office) gives customers the flexibility to cancel either the Outbound or Inbound segment on a multi-bound unflown PNR or a single bound flown PNR.

Responsibilities:

Worked with QA team members, developers, stakeholders and domain knowledge experts in Business Requirement gathering process and story level points estimations.

Created comprehensive test plans and designed test cases for various business scenarios as needed.

Utilized JIRA as Project Management Tool, Defect Tracking Tool to report data quality and process issues with supporting evidence as well as monitor process gaps and issue resolution.

Performed Regression testing for Sales Decomp to validate the AIS updated version and also involved in performing Database Migration testing.

Validated the test results in database using SQL queries for CVV Project.

Used Postman and Swagger tools in API Testing and End to End Integrated Testing.

Performed UI testing for Java applications such as SWABIZ and DOTCOM.

Identified Test Scenarios for Test Automation in each spring and reviewed them with developers. Created Test Automation Suites for Swabiz as per Data Driven Framework (DDF) and Page Object model (POM) Design patterns.

Performed Mobile testing for both Swabiz and Southwest applications using Android, iPhone and handheld devices for all the projects.

Performed UI Testing and Backend testing for Non-Rev Landing page, Non-Rev Air-Booking page with Shopping / Itinerary Pricing / Purchase / Confirmation pages.

Involved in validating the API requests sent and responses received using PUTTY for the transactions posted and performed in depth testing with the help of Log validations.

Used Altea Customer Management (CRM Tool) for making the flights departed and fully flown / partially flown. Also used Altea Reservation Desktop (ARD tool) to update the coupon status to Revoked / Suspended.

Verified the latest builds in Jenkins and performed deployments on regular basis using Run Deck Tool as and when the new code is ready to test for the stories related to the sprint

Collaborated with multiple teams to meet the release goals and maintain the release life cycle and change management process.

Managed release schedules effectively to avoid any delays.

Involved in releases on every Friday to deploy the code to preproduction and production Environments.

Closely working with the application development team, quality assurance team, support team and other technology partners (DBAs, SAs, etc) to ensure release process is successfully completed as per the plan.

Ran Automation Scripts using Selenium and debugged the issues from the executed test results to apply necessary measures as corrective actions.

Tested digital solutions across web and mobile apps.

Involved in Sandbox and UAT testing for major releases and performed production support within Marketing and Business teams.

involved in releases on every Friday to deploy the code to preproduction and production Environments.

Managed Audit reports to track the Releases.

Actively involved in Agile Iterative Planning Sessions (IPM), Retrospective meetings and Daily Standup meetings at Sprint Level

Worked on Sales force CRM application known as Siebel for Rapid rewards which takes care of Travelers who are registered with Rapid rewards Account.

Worked on Advance Services (ARS) / National Accounts, Expenditure/Enrollment reports.

Environment: JIRA, Excel, CM Tool, ARD, Jenkins, Run deck, Selenium, SQL, SOAP UI, PuTTY, Postman, Swagger, WinSCP, Selenium web Driver, TestNG, JBehave, Git, Jenkins, Java, Unix/Linus server, HPDMA

Senior QA Analyst Excentus, Addison, TX

03/2011 – 09/2018

Project: Fuel Rewards Loyalty Program

Fuel Rewards Loyalty program that rewards members with cents-per-gallon discount at the gas pump. Simply shop and dine with participating retailers, restaurants, grocery stores, Shell convenience stores, and more to earn Fuel Rewards@ savings. Once earned, swipe your Fuel Rewards card or enter your ALT ID at the pump to redeem your rewards. Fuel rewards savings is the currency of the Fuel Rewards program. Fuel Rewards savings are used to lower your price per gallon at the pump. The Fuel Rewards program is continually expanding the ways for members to earn savings. Many of members enjoy earning while shopping online, dining out, buying groceries, or simply by using a linked MasterCard.

Responsibilities:

Worked with cross functional teams in Agile environment following Kanban process with the singular goal of continuous process enhancement and improvement.

Excelled in writing and implementing the Test cases, Test Procedures, Test sets using Business Requirement Specifications in Rally. Rally tool also is used to create defects.

Created user stories and participated in story point estimations.

Conducted Test Case reviews and Review meetings on Test Plan documents.

Involved in Backend testing, Batch testing and Reports including Issuer, Redeemer and Settlement reports.

Tested transactions using SoapUl and RestAPl services.

Performed POS testing in simulated lab for transactions.

Coordinated with onsite teams, conducted necessary Knowledge Transfer sessions and provided full support whenever it was required.

Coordinated with developers and App Analyst team in resolving production issues.

Worked with DBA team in testing Reward activity exports and ACH NACHA file generation.

Deployed builds using Jenkins.

Extensively worked in checking logs using PuTTY and commands.

Involved in testing QA, staging & UAT testing in production environments.

Implemented digital and mobile testing strategy and execution plans for transactions

WebSphere Commerce testing Experience.

Transactions testing was done in using PTS tool and POS.

Tested Users, Profiles, Role hierarchies (Market level, Participant, Site level user) and permission sets as per user profile.

Validated reports (Issuer, Redeemer, Issuer settlement, redeemer settlement, Expired Rewards, Preauth) and tested Dashboard based on user roles and role hierarchies.

Discovered missing data needed for reporting and worked closely with the Business team & Product owner to get the correct fields.

Tested customizations in the Salesforce application as per the client's requirement.

Integrated data from multiple sources and systems to generate routine or ad hoc reports.

Helped in creating and modifying dashboards and reports.

Assisted with end-user questions regarding reports and dashboards.

Explored TestCompIete automation tool.

Contributed to many key projects at Excentus and one of the projects was implementing Rest API's for issuing rewards, redeeming rewards, balance inquiry, adjustment and MWS calls.

Involved in Offer Replication Project & ADS Project.

Participated in web application Single Swipe project of payment cards & PCI.

Involved in FIS project and batch testing.

Involved in Master card project, ahold project for implementing points to CPG conversion, FIS project

Worked extensively in Loyalty Management App area.

Environment: Java, Rally, SoapUI, Postman, PTS, WinSCP, PuTTY, TestComplete. Kafka, Cassandra, ACH NACHA, pos, Word, Excel

QA Analyst FedEx, Dallas, TX

5/2010 - 3/2011

Project: Account Access 1.1

Account Access 1.1 Account Inquiry lays the foundation for the FXO to use the Enterprise account infrastructure for Inquiry purposes by moving all customer information currently residing in ACD to the new enterprise Common Data Service (CDS) bus infrastructure.

Responsibilities:

Participated in Requirement reviews and ambiguity analysis to identify and document any gaps in business requirement specifications.

Extensively involved in creating detailed Test Plans, Test Procedures, Test Sets and designing Test Cases for various scenarios as per business requirement specifications.

Executed test cases, verified actual vs. expected results and updated the test results in Quality Center.

Used HP Quality center to track the defects in applications.

Performed Acceptance, integration, regression testing in Quality center in order to make sure that data migration from ACD to CDS is successful:

Performed Database testing by creating and executing SQL queries in Toad.

Performed Regression testing and Functional testing using QTP tool.

Worked with QA Team Manager in Test case reviews and Review meetings on Test case documents, reporting overall testing progress, reviewing and analyzing the test results with documented evidence.

Performed Service Oriented Middle Layer testing using SoapUl tool for testing Web-services in order to verify that Accounts are in CDS.

Created test orders and bids for the Accounts in POS and tendered the Accounts in Point of Sale (POS).

Environment: HP Quality center, SoapUl, .NET, POS, TFS, Visual Studio 2010, Toad, Word, Excel, Windows

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